Watching a series, movie or documentary on Disney, or wanting to watch it, and an error appears is not normal. But unfortunately heThe platforms have errors and all of them catalog them with numbers so you can know what error was and comment it so that they give you the solutions. One of the usual ones is error 83 on Disney Plus, what does it mean?
If you have the platform and use it often, it is most likely that at some point you have encountered this error. And the truth is that there is a solution. Which? We tell you.
Error 83 on Disney Plus, what happened?
"There was an error. Try again. If the issue persists, please visit the Disney+ Help Center (Error Code 83)."
Does it ring a bell? In fact It is common when you want to watch a series and it is loading, or a movie. It would be rarer when you were watching it and that error came out (although it is not impossible).
It means that there has been a failure in the reproduction. It is bad? No, actually, of all the setbacks you can have on the series and movie platforms, it is the simplest. But that doesn't mean it's unusual. Quite the contrary.
Why does error 83 occur on Disney Plus?
If we go to the Disney Plus help center, among the many error codes that can come out, 83 refers to three assumptions:
- Device incompatibility.
- Connection error.
- problems with your account.
Each of them has its solutions, and then we will clarify them for you.
How to fix error 83
If you use Disney Plus and you encounter error 83, as you have seen before, this can be due to several causes and each one has its solution.
Device incompatibility
If the error was because you tried to access your account to watch movies or series and it skipped you, it's because the device you're using is not compatible with Disney+.
For example, imagine that you have put it on your smartTV, and it is not visible because that error code appears. If you see it well on your mobile, tablet or computer, it will indicate that your device is the problem.
What to do then? Easy, if that device can be rebooted, do so. Sometimes this fixes the problem. If the solution doesn't work, you should check if your device is compatible with Disney + (and we already warned you that it is one of the ones that causes the most problems).
Another reason you might get this error, and one that has nothing to do with incompatibility, is because Disney+ can only be viewed on four devices at once, and if you try to enter with a fifth, it will also give you this problem.
Connection error
The second reason why you may face error 83 on Disney Plus is due to a lack of connection. This is perhaps one of the easiest things to solve because… Do you have Internet?
Check that your internet connection is ok and, after doing so, try again to access what you wanted to see. The most normal thing is that he leaves you but it can also happen that he doesn't. And this can be:
- Because there are occasional drops in your connection that cause the error to pop up. You will have to check that your connection is stable and that it is fine. If there are drops, it may happen that you end up having problems watching that series or movie in one go.
- Because it is Disney who has the connection problem. And it is also that sometimes the platform can fail. To find out, you can browse the Internet a bit in case there is news about it or on web pages that detect platform crashes.
Another reason why error 83 may occur is, in the case of using Disney+ through mobile, is that the application is not updated. If there are updates and you haven't downloaded them, the app crashes and will give that error.
problems with your account
The last reason you may encounter error code 83 on Disney Plus is because of problems with your account. When this happens, it is because there is something wrong with your account. And what can it be?
- Because you recently changed your password and where you are seeing it you have not changed it yet and it blocks access.
- Because your subscription has expired. It may be the case that your subscription has ended and has not been renewed, so that, even if you are logged into your account, you would no longer have access to view the movies, series and other content on the platform.
- You already have four devices currently active and you can not access with another device.
- Because there is a problem with your account. In this case, you would have to contact Disney directly to find out what happened (they may have blocked it due to a hack attempt or any other reason).
What to do if all of the above does not work
Although it is difficult for none of the above to work for you, it may be the case and that, whatever you do, the Disney Plus error 83 remains. For example, if you can't see it on any device, you don't have access to your account, or some other problem occurs.
Then, it is best to contact Disney so they can review your account and tell you what the exact problem may be. You can do it by chat, phone or social networks but, if it has to be in Spanish, office hours are from 8 in the morning to 12 at night. If you don't mind communicating with them in English, you can do so 24 hours a day, seven days a week.
Aside from error 83 on Disney Plus, there are quite a few more error codes. This one in particular is not serious and is easily solved in 99% of cases. But there are others that can be more difficult. Our recommendation is that you have at hand the page of Disney where the different errors and possible solutions are related so that, when you face one, you know what to do.