If you are one of those who usually work with Gmail, you surely have it open all the time, whether on your computer or mobile. However, You may sometimes find that Gmail does not work.
What to do in those cases? Is it your problem or theirs? What solutions can be carried out? Below we talk about what you can do and the different solutions that are recommended to fix it.
Check the status dashboard
You may not know it, but on Google there is an information panel on the performance of the different services: Drive, Gmail, etc. This site gives you information about the status of these services.
That is, it tells you if they are operating without problems, if you have incidents, or if they are not working. So one of the most reliable solutions that you can check is see this panel.
If the button appears orange or red, it indicates that the service has problems and the only thing you have (and can) do is wait until they fix it.
In other words, the problem is not yours. And you can't do anything to speed it up and make it work again either.
You have an Internet connection
Another reason why Gmail does not work may be because you do not have an Internet connection, or it is very bad and cannot update the email. Now, here the mobile phone and the computer differ a little.
In the case of the computer, When it cannot be updated you get a small bar that tells you that there is an error and tells you when it will try to update again..
It doesn't appear directly on your mobile. In fact, you will get all the messages, but rarely will a message that you cannot update appear. Thus, if you only control Gmail with your mobile, you will think that no one has sent you emails (and when the Internet is restored they may all arrive at once).
The solution is easy: Check if your router has Internet (in the case of the computer and mobile if you have it via WiFi), and see if you have data on your phone and that it is active so that you remain connected.
I can't use Gmail on mobile
Another problem that you may encounter with Gmail is that it gives you problems on your mobile. For example, it won't let you enter the app, it won't let you send messages, or receive them. Even the session is closed.
It usually happens when there is a Gmail update and it has not been carried out well. If that happens, there are two solutions: Try to update again (and go back to a previous version), or uninstall it and reinstall it. Of course, keep in mind that you may have to reconfigure and configure your Gmail accounts. that you have (and if there are many it will take you a while).
However, if it gives you a lot of problems, this last solution is the best, because this way you "clean" the phone with the Gmail files and put it back again.
Restart mobile and computer
It may seem silly, but it happens, and more often than you think. And when you restart, RAM memory is freed and All processes are also closed, including some that could be interrupting the Gmail service and making it not work.
If you still have the problem after restarting, it means it is something else. Of course, we would recommend that, if a restart does not fix it, try turning it off, leaving it for a minute and then turning it on. Because sometimes it needs a little more time to stop all the processes.
Restart the browser
We are going to present a specific case to you. It happens to us with a computer with Linux and with Mozilla Firefox. When the computer receives an update from this browser and we put it, if the browser is open with several tabs, One of them being Gmail, we found that it does not work because the update prevents it from connecting well to the Internet.
Generally, you notice this when you try to open a new tab and you get a prompt to close it so it can finish updating. But if you don't open it, there will come a time when the email will pop up with the notice that it doesn't have Internet. Not really, it just needs you to restart the browser for everything to be fine.
In the case of Chrome it doesn't usually happen. But as you see, one of the reasons why Gmail does not work may be this.
Clear cookies and cache
We continue with the problem that Gmail does not work. And another of the solutions that is recommended, especially when the problem has to do with logging into the account, or because there are problems when working with it, is to delete cookies and cache.
Of course, keep in mind that this will delete everything, even the passwords that are automatically set.
You will still have them, yes, but you will have to tell them which one they should use in each place.
Many times this solves the problem, whenever it has to do with any update or problem with the Gmail service.
Temporary error 502
This is something you can find in your Gmail account. Enter and, suddenly, you get a screen with a 502 error.
This error occurs when there has been a problem between the end-to-end connection. That is, there is a problem in the intermediary server, the proxy or gateway.
In other words, your account at that moment is out of service and it is not your fault.
The only solution for this is to give it time to fix itself. You won't be able to do more. Most likely, after a few minutes, you will be able to log into the account without any problem.
As you can see, Gmail not working can be common. It doesn't always happen, but it can happen. And when you need email to work, this situation becomes stressful. Therefore, knowing possible solutions will help you try your luck to fix it. Has it ever happened to you?