Kule post uya kuba nako ukwazi ngokweenkcukacha inkqubo ekufuneka ilandelwe ukuze ukwazi ukubonisana nesimo cacisa iakhawunti en Kholambiya, kuzo zonke iinkonzo zenkampani ezifana ne-TV, ifowuni esisigxina kunye nokunye okuninzi, iya kunika iinkcukacha zendlela yokufumana i-invoyisi yombane kunye neselula. Ungayeki ukufunda iposti.
cacisa ubume beakhawunti
UClaro uchazwa njengenkampani yonxibelelwano ebalaseleyo ngokuba yenye yezona zinto zibalulekileyo kulo lonke elaseColombia ngenxa yenkonzo ebalaseleyo eyinika uluntu ngokubanzi kunye nenkonzo enkulu yabathengi eyinikezelayo, le nkampani inoluhlu olukhulu lolonwabo. izicwangciso kodwa kunye neentlobo ngeentlobo iindlela intlawulo kubo.
Iingxelo zeeakhawunti zenkampani ecacileyo ngokubanzi ngamaxwebhu abuzwa ngokubanzi kwaye acelwe ngabo bonke abathengi benkampani, kuba ngevawutsha banokwazi ulwazi olufanelekileyo malunga neenkonzo abazonwabisayo. Ukwazi ukufumana ingxelo yeakhawunti yinkqubo elula kwaye ekhawulezayo yokwenza, kufuneka ungene kwiwebhu ye-portal ye-mi Claro kwaye ulandele inyathelo ngalinye eliya kuba semva kweposi. Xa ubonisana nengxelo ye-akhawunti, kuya kuba nako ukwazi umhla kunye nexesha elichanekileyo apho ukunqunyulwa kokugqibela kwe-invoyisi ekhutshwe yinkampani kuya kwenziwa.
Amazwe e cacisa iakhawunti Ziyivawutsha ekhutshwe yinkampani kubo bonke abantu abonwabelayo unxibelelwano kunye nezicwangciso zokuzonwabisa abazinikezelayo.Ukufumana olu xwebhu, kufuneka ube sele unxulumene ngokufanelekileyo newebhu portal yenkampani, njengoko sele kukhankanyiwe, ibizwa ngokuba yiMi Claro. Yonke idatha ephathelele kusetyenziso olwenziwe enyangeni ibonakaliswe kwiingxelo zeakhawunti.
UClaro yinkampani enguvulindlela kwisebe layo kuba ibonelela uluntu ngokubanzi ngeyona nkonzo ingcono yabathengi, iinkonzo zeClaro zifikelela uninzi lwamazwe aseColombia, ngenxa yesi sizathu nabani na unokuya kwiofisi ekufutshane nedilesi yakho ukuze afumane isivumelwano sesicwangciso osidingayo, nokuba yintambo kamabonakude, i-Intanethi okanye esisigxina okanye imfonomfono.
Inkampani, ngesicelo seselula esifumaneka kubo bonke, ibonisa ikhathalogu apho unokujonga zonke izicwangciso ezinikezelwa nguClaro ukongeza kuzo zonke iindlela zokuhlawula ezinokuthi zisetyenziswe, nge-APP exeliweyo unokujongana nawo onke amathandabuzo okanye iinkxalabo. enokuthi ivele nazo naziphi na izicwangciso onqwenela ukwenza ikhontrakthi.
Ngoku, ekubeni eyona nkampani ibalulekileyo yezonxibelelwano kwilizwe lonke yayisaziwa ngokufutshane, inkqubo ekufuneka ilandelwe ukuze ukwazi ukubonisana nengxelo yeakhawunti yenkampani iya kuchazwa, kwaye ngale ndlela yonke into enokuqinisekiswa inokuqinisekiswa ngesishwankathelo. kufuneka wazi malunga neenkonzo.
Uyijonga njani ingxelo yeakhawunti kaClaro?
Inkampani yakwaClaro ngoku izibeke njengenye yeenkampani ezinkulu zeTelecommunications eLatin America kwaye eyona njongo yayo njengombutho kukuzisa iinkonzo ezisemgangathweni kuwo onke amakhaya anentuthuzelo enkulu kunye nempilo entle. Ukutyhubela iminyaka, uClaro uye wavela ukuze abonelele bonke abathengi bakhe iinkonzo ezininzi kwaye yiyo loo nto le franchise ivele kwindawo yokuqala kwintengiso.
Iziteyitimenti zeakhawunti zisebenza njenge-backup yokugcina ulawulo lwezemali lwazo zonke iindleko zenyanga kwaye ke onke amatyala ahlaziyiwe, ukufumana irisithi yinkqubo elula kakhulu ukuyenza, kufuneka ulandele la manyathelo alandelayo:
- Okokuqala, kubalulekile ukukhumbula ukuba kufuneka ube nesixhobo esiphathwayo, nokuba yikhompyuter, i-smartphone okanye ithebhulethi enonxibelelwano lwe-intanethi oluzinzileyo.
- Ngoku, nje ukuba unoqhagamshelo lwe-intanethi usebenzisa isikhangeli osithandayo, kuya kufuneka ufake i-Mi Claro web portal. Ukufikelela ngokuzenzekelayo ungacofa koku kulandelayo unxibelelwano
- Ukulandela oku, kufuneka ungene usebenzisa i-imeyile kunye nekhowudi yofikelelo eyenziwe ngaphambili, kufuneka ube nekhowudi yokhuseleko ekufuphi kuba uya kuyidinga kamva.
- Nje ukuba iqonga lifikeleleke, ukhetho "lwemibuzo" kufuneka lubekwe kwiphaneli ephambili kwaye emva koko, nqakraza ku-"Clear Account Status".
- Ngolu khetho luchazwe ngasentla, unokujonga ibhalansi ye-akhawunti kunye nayo yonke idatha yobuqu ebonakaliswa kwinkqubo.
- Ngokulandela ngalinye kunye namanyathelo ebekade ebonisiwe ngokuzenzekelayo, inkqubo iya kuvelisa ingxelo ye-akhawunti ukuze kungqinwe konke ukusetyenziswa kwenyanga.
Bonke abasebenzisi ababhalisiweyo kwinkqubo yeMi Claro baya kuba nakho ukusebenzisa iintlobo ngeentlobo zeenkonzo, ezifana nezi:
- Jonga umjikelo wokuhlawula
- Yazi iminxeba kunye neenkonzo ezisuka kumnxeba ophathwayo okanye wefowuni nzulu ngakumbi
- Cela ibhalansi kunye nezicwangciso kwi-intanethi, i-SMS NE-MMS
- Ibandakanya ulwazi olungcono kwiindlela zokuhlawula kunye neenkonzo zekhontrakthi.
Ukuba ngesizathu esithile awukabhaliswa kwinkqubo yeMi Claro, ukwenza oko kufuneka ulandele ngalinye kula manyathelo:
- Ukuqala yonke inkqubo, into yokuqala ekufuneka uyenzile kukufaka oku kulandelayo ikhonkco.
- Nje ukuba ungaphakathi kwi-portal, kufuneka ufake idilesi ye-imeyile elandelwa yi-password yokhuseleko ukufikelela kwinkqubo.
- Ilandelwa ngokubeka yonke idatha yomuntu siqu ecelwe yinkqubo.
- Emva koko faka inombolo yekhadi lesazisi.
- Kwaye xa onke la manyathelo egqityiwe ukulungele ukungena kwinkqubo.
I-invoice ye-elektroniki
Ukuba kuyimfuneko ukufumana i-invoyisi yeentlawulo zezicwangciso okanye iinkonzo ezikhontrakthi kunye nenkampani, ngeli xesha kwisithuba, kuya kuchazwa ngokucacileyo ukuba inokulawulwa njani, ekubeni amaxesha amaninzi ukufumana le risithi kuyimfuneko balawule ngcono zonke iindleko okanye iintlawulo ezenziweyo kodwa nokuqinisekisa ukuba kukho nayiphi na impazamo kwicala lenkampani ekuqokeleleni inkonzo.
Kuqhelekile ukuba sizibuze ukuba kukho nayiphi na inzuzo yokulawula i-invoyisi yethu phantsi kolu hlobo kwaye kungenxa yoko kufuneka kuboniswe ukuba ukulawula olu hlobo loxwebhu luyinxalenye yeprojekthi yoxanduva loluntu "Save the Beautiful" apho ukunyamekela okusingqongileyo ngokurisayikilishwa kwephepha kunye nazo zonke izinto eziphuma kuzo, ngenxa yesi sizathu inkampani inokhetho lokufumana ii-invoyisi zombane.
Zonke ii-invoyisi ezilawulwa phantsi kolu hlobo ziya kubhaliswa nge-elektroniki kwaye emva kwexesha elithile zithunyelwa kwidilesi ye-imeyile yomthengi ngamnye wenkampani, ukwenzela ukubonelela ngenkonzo yokuhlawula ngokukhawuleza kunye neyomntu, ukongeza oko kunegalelo ekunyamekeleni. ngokusingqongileyo, kubalulekile ukuqaphela ukuba olu hlobo lwebhili lugcina kanye iimpawu ezifanayo njengephepha eliyibhili.
Abo bantu bafuna ukufumana amatyala e-elektroniki kwiinkonzo ze-Claro Hogar, i-telephony esisigxina, i-Claro TV, iiplani ze-postpaid okanye imodem ye-postpaid. Okokuqala, ubhaliso kufuneka lwenziwe koku kulandelayo ikhonkco apho ifom kufuneka izaliswe ngokupheleleyo nale datha ilandelayo; Igama elipheleleyo, inombolo yomnxeba, inombolo yesazisi, bonisa inombolo yemvumelwano yenkonzo nganye emva kokuzalisa zonke iinkalo zobhaliso oluxeliweyo, klikha iqhosha elithi “Yamkela”, enye indlela yokubhalisa kukuya buqu kumaziko eNkonzo yabaThengi akufutshane nawe.
Inkampani iClaro izibophelele ngokwasentlalweni ukubonelela bonke abathengi bayo ngobona buchwepheshe buhlaziyiweyo nobuhlaziyiweyo ukuze boneliseke ngokupheleleyo ziinkonzo abazinikezelayo ngamaxesha onke. Kodwa nakwizibophelelo zabo bafuna ukukhathalela okusingqongileyo ngokulondoloza ukusetyenziswa kwephepha, njengoko kubonisiwe nguMphathi woNxibelelwano lweNkampani kunye noBudlelwane boLuntu lukaClaro, uGilda Tinoco.
Kufuneka kukhankanyiwe kwakhona ukuba uClaro unesicelo esiphathwayo esifumaneka kuye wonke umntu onokuthi ngaso ufumane i-invoyisi ye-elektroniki kwaye wenze ezinye iinkqubo ezinje; nxulumanisa iinkonzo ezifunekayo, jongana nezinto ezisetyenziswayo kunye nebhalansi, qinisekisa ukuthengwa kwetshaji kwaye uvule iipakethi zesicwangciso esiphathwayo. Nangona kunjalo, ulwazi oluthe kratya malunga nale ndlela luchazwe kwinqaku elilandelayo.
Ngoku siza kwazi eminye imiba ebonisa ukuba i-invoyisi ye-elektroniki yeyona ndlela ilungileyo kuye wonke umntu:
- Ukufikeleleka okukhulu: Kuthiwa ifikeleleka kakhulu kuba ukuba awunayo indlela yokuprinta i-invoyisi okwangoku, unokukhuphela kwaye uyigcine kumaxwebhu ekhompyuter kwaye ukufezekisa oku, kufuneka ucofe kuphela ikhonkco Mi Claro uyathumela.
- Intlawulo ekhawulezileyo: Ukuze ube nethuba lokukwazi ukurhoxisa ngokukhawuleza nangokukhuselekileyo izicwangciso ezifakwe kwikhontrakthi kunye nenombolo yeakhawunti okanye inombolo yesazisi sakho, ngokulandelelanayo, ekuphela kwento ekufuneka uyenzile kukubhalisa inombolo kukhetho lwe "Mi Claro Card".
- Ukuba uhlawula ngexesha: Abo bantu bahlawula ityala labo ngaphambi kwexesha, oko kukuthi, ngaphambi komhla obekiweyo kuyo, banokonwabela izaphulelo ezinkulu kunye nezicwangciso ezitsha ngakumbi kuwe.
Ukuze ufumane i-invoyisi ye-elektroniki, konke okufuneka ukwenze kukungena kwi-portal yewebhu ye-MI Claro uze ugcwalise iindawo eziboniswa yinkqubo ngedatha efunekayo yokungena kwaye ucofe "Lawula ii-invoyisi" kwaye yenziwe. ngokuzenzekelayo.
Kubalulekile ukukhankanya ukuba ngexesha lokuba ne-invoyisi ye-elektroniki, le datha ilandelayo kufuneka iqinisekiswe:
- Qinisekisa ukuba yonke idatha yobuqu yomnini wenkonzo ichanekile ngokupheleleyo.
- Qinisekisa ukuba iintlawulo ezimiselweyo, kodwa ukwahluka kwezicwangciso zekhontrakthi zizo ezisetyenzisiweyo.
- Qinisekisa ukuba isishwankathelo sisonke sayo yonke into eza kuhlawulwa ngenyanga seso sibonisiwe.
- IMiqathango neMiqathango yesicwangciso esiceliweyo kwaze kwavunyelwana ngaso.
I-invoyisi yeselula
Kwelinye icala, kufuneka kuqatshelwe ukuba ngokuqinisekileyo unolunye ukhetho olukhoyo kubathengi bakho ukuze bafumane i-invoyisi kwaye kungenxa yesicelo esiphathwayo kwaye okona kulungileyo kuko konke, ulawulo lunokwenziwa ukusuka kwindawo esikuyo ngaphandle kokuba nayo. imfuneko yokuya kwiofisi yenkampani.
Oko kubonakaliswa kwityala eliphathwayo:
- Phezulu: Ungayibona yonke ingcaciso yobuqu yomntu owenze ikhontrakthi yenkonzo ukongeza kulwazi olukwi-invoyisi.
- Isishwankathelo se-akhawunti: Kweli nqanaba le-invoyisi ungabona ixesha lokuhlawula, ngaphezu kwexabiso elipheleleyo eliza kuhlawulwa kunye neenkcukacha zokuqokelela, ngokulandelanayo.
- Ngasemva: Ngasemva kwi-invoyisi yedijithali unokuphinda ubone inani elipheleleyo lentlawulo, umhla wokugqibela wokwenza okufanayo, kunye namaxabiso, iindlela zokuhlawula ezinokuthi zisetyenziswe.
- Iibhakhowudi: Ukuba une "Isicwangciso seMali" unokubona iikhowudi ezi-3 zizonke kwi-invoyisi.
- Iphepha 2: Kweli phepha le-invoyisi ungabona zonke iindawo zenkonzo yabathengi inkampani enayo.
- Iphepha 3: Eli phepha likhona kuphela ukuba unesicwangciso senkxaso-mali kwaye inani liya kuboniswa ukongeza kwisixa-mali sisonke sezavenge.
- Iinkcukacha zeentlawulo kunye neenkonzo: Isishwankathelo sakho konke okusebenzisayo kunye nezinye iinkonzo.
- Igrafu yokusetyenziswa: Igrafu yokusetyenziswa kweenyanga ezintandathu zokugqibela (6).
Ukuba kunjalo ukuba ufuna ukwazi umhla wokuhanjiswa kwe-invoyisi, kufuneka ufikelele kukhetho lwe-"Postpayment", elandelwa ngu "Lawula i-invoyisi yakho" kwaye emva kweentsuku zokusebenza ezili-10 zizonke i-invoyisi Iya kufika phambi kokusikwa- ngaphandle komhla.
Ukuba ngenxa yaso nasiphi na isizathu i-invoyisi ayifumanekanga phantsi kwale ndlela, umnxeba kufuneka ufowunelwe kwinombolo * 611 kwaye emva koko, omnye wabaqhubi benkqubo kufuneka abe khona ukuze abonise ukuphazamiseka. Ukongeza, kufuneka kukhankanywe ukuba i-invoyisi inokufunyanwa ngokungenisa "Mi Claro Móvil Postpaid" kwaye xa sele unayo, bonisa into entsha.
Ngoku siza kubonisa amanyathelo ekufuneka alandelwe ukuze ukwazi ukufumana i-invoyisi ephathwayo ngesicelo, okokuqala kuyo yonke into kubalulekile ukuyikhuphela kwiGoogle Play okanye kwiivenkile zeApp Store xa sele ikhona, landela nganye. kula manyathelo:
- Into yokuqala omawuyenze kukufaka iMi Claro App kwaye emva koko ucofe ku "Postpaid" ukhetho.
- Emva koko, khetha ukhetho "Hlawula ityala lakho"
- Ukuqhubeka nenkqubo, nqakraza kwi "Invoyisi yeDijithali" ukhetho kwaye ngoku unokufikelela kukhetho "Vuselela i-invoyisi".
- Ngokunqakraza kweyokugqibela, inkqubo iya kuvelisa i-invoyisi apho uya kukwazi ukuqinisekisa oko kufunwayo.
Ukuba eli nqaku libona ingxelo yeakhawunti kaClaro eColombia. Ukuba uyifumene inomdla, qiniseka ukuba ufunda oku kulandelayo, okunokuthi kube kokokuthanda kwakho kukonke:
- Thatha isithuba se Telecom inkonzo yabathengi
- khangela eyakho Ingxelo yeakhawunti yeCrediamigo Mekhsikho
- khangela eyakho isitatimenti seakhawunti yebhankieGuatemala
- Vula enye iakhawunti ngeedola kwiBhanki yePhondo
- Vula enye akhawunti ngeedola kwiBOD Venezuela