I-Movistar Customer Service Centre idla ngokuba yinkonzo yoncedo kubasebenzisi xa kukho naluphi na uhlobo lwenkqubo efunekayo ehambelana nezicwangciso zenkonzo, iireyithi, iingcebiso okanye ukuphazamiseka kwenkampani ye-Movistar. Kweli nqaku siza kuphonononga izihloko ezinomdla kakhulu. Ngoko ke, siyakumema ukuba uqhubeke ukuyifunda.
Iziko leNkonzo yabaThengi beMovistar
I-Movistar, njengoko besesitshilo, ibonelela ngeendlela ezahlukeneyo zokunxibelelana ngokuthe ngqo nenkampani, kwaye ngenxa yoko ibonelela ngenkonzo yeZiko. Inkonzo yoMthengi weMovistar, apho idatha kunye nolwazi kwiinkalo ezinxulumene nenkonzo enikezelwa yi-Movistar zaziwa. Le nkonzo isetyenziswa ngefowuni, ingxoxo, ii-arhente okanye amasebe kunye neenethiwekhi zentlalo.
Inkonzo yabathengi beMovistar ngefowuni
Ngenkonzo enjalo kunye nomnxeba nje omnye nge Inombolo yenkonzo yabathengi beMovistar, kuya kuba lula ukusombulula naluphi na uhlobo lwamathandabuzo, isicelo, inkxalabo, malunga nenkonzo ebonelelwa yinkampani yefowuni, kwaye uthe inkqubo inokuqhutywa ngolu hlobo lulandelayo:
- Ngenombolo 800 888 8366 kuyo nayiphi na ifowuni.
- Ngokufowunela *611 ukusuka kumgca weMovistar okanye ehlawulelwe kwangaphambili.
Ukusuka kwinombolo yeMovistar ekhankanywe ngasentla, le misebenzi ilandelayo iya kwenziwa:
- Ukuhlaziywa kwesicwangciso seMovistar.
- Ukubonisana ngebhalansi kwi-cut ngokumalunga nesicwangciso.
- Jonga ibhalansi kwintlawulo yangaphambili.
- Rhoxisa okanye utshaje kwakhona iMovistar.
- Konwabele ukunyuselwa.
- Qhagamshelana nokhuseleko.
- Ukufunwa kweemegabytes zamazwe ngamazwe kunye neenkonzo zokuzulazula.
- Iingxelo kunye nenkxaso yobugcisa evela kwi-Movistar.
- Ngokunxulumene nenkonzo yeZiko leNkonzo yabaThengi beMovistar ngomnxeba, inokwenziwa nanini na, kuba inkonzo echaziweyo ifumaneka kwiintsuku ezingamakhulu amathathu anamashumi amathandathu anesihlanu ngonyaka kunye neeyure ezingamashumi amabini anesine ngosuku.
Ezinye iifowuni zenkonzo yeMovistar
Inani leZiko leNkonzo yaBathengi beMovistar esele sikhankanyile, kufuneka sitsho ukuba linani eliqhelekileyo kunye nemisebenzi yohlobo oluthile. Nangona kunjalo, ngendlela efanayo, inkampani yeMovistar ilawula olunye uluhlu lweefowuni ezisetyenziselwa indawo yeshishini, iinkampani okanye ukucofa ucofa kumazwe angaphandle, kwaye ezi zilandelayo:
- Inkonzo yabathengi malunga nokucaciswa kwendawo yeshishini, inombolo yomnxeba yokucofa ngu *612 okanye 800 800 8366.
- Kwimeko yeenkampani, inombolo 800 036 7737 iyakutsalelwa.
- Ukwenza ikhontrakthi ye-inshurensi yokukhusela kwiindawo ezifana nezikrini, siyakufowunela inombolo 800 220 0003.
- Inkonzo yeMovistar phesheya, kuya kufuneka ucofe inombolo 888 401 3854.
- Kubalulekile ukuqaphela ukuba kwimeko yenkonzo yabathengi be-Movistar phesheya, intlawulo iya kwenziwa kwiindleko zenkonzo yokuzulazula.
Onke amanani eMovistar akhankanywe ngasentla, abandakanya inkonzo yeeyure ezingamashumi amabini anesine ngosuku kunye namakhulu amathathu anamashumi amathandathu anesihlanu eentsuku ngonyaka.
IZiko leNkonzo yabaThengi beMovistar kwii-arhente okanye kumasebe
IMovistar inamaziko eenkonzo kuwo onke amazwe angamashumi amathathu anesibini eRiphabhliki yaseMexico. Ngokubhekiselele kwezi, kuya kubakho ithuba lokungena kwiinkonzo zabathengi ngendlela yomntu kwaye ngenkonzo enjalo, oku kulandelayo kunokwenziwa:
- Amathandabuzo okanye iingcaciso ngokumalunga ne-invoyisi ye-Movistar.
- Thenga okanye ubuyisele iSIM khadi.
- Yazi zonke iinkonzo zeMovistar.
- Cela inkonzo yezobugcisa ye-Movistar.
- Ukuqeshwa kunye nempumelelo ye-inshurensi yokukhusela isikrini.
- Thenga iiselfowuni.
- Intlawulo yebhili yeMovistar.
- Isicwangciso sezinga lokuqeshwa okanye ukufumana intlawulo yangaphambili.
- Iinkonzo zokuphatheka.
Kukho ngaphezu kwamakhulu amabini anamashumi amahlanu ee-arhente zeMovistar kulo lonke elaseMexico, ngokwaMaziko eNkonzo yabaThengi kunye neeVenkile. Eyona ikufutshane nedilesi yomsebenzisi inokufumaneka kwaye oku kunokwenziwa nge-portal yewebhu okanye iphepha elisemthethweni leZiko leNkonzo yabaThengi beMovistar.
Inkonzo yeZiko leNkonzo yabaThengi beMovistar, xa kubhekiswa kwii-arhente okanye kumasebe, inika iimpawu ngokweeyure zenkonzo kwaye iqala ngentsimbi yeshumi elinanye kusasa ukuya kweyesibhozo ebusuku, kwaye ukususela ngoMvulo ukuya ngeCawa. Nangona kunjalo, oku kunokuguquguquka ngokwendawo yeofisi, ngoko sincoma ukuba uphando lwenziwe kwiwebhusayithi, njengoko sele sibonisile ngasentla.
IZiko leNkonzo yabaThengi beMovistar ngenkonzo yencoko ye-intanethi
Enye yeetshaneli zenkonzo yeMovistar kukuncokola, kwaye ukufezekisa oku, kuya kwenziwa ngokungena kwiwebhusayithi nangale ndlela ilandelayo:
- Kuya kufuneka ukuba ungene kwiwebhusayithi yenkxaso yabathengi beMovistar.
- Sifumana iqhosha elithi "Ncokola yoNcedo".
- Ifestile iya kuboniswa kwaye siya kubeka "Ndifuna ukuqhagamshelana nesigqeba".
Ngencoko yeMovistar, ngaphandle kokuba nomncedisi okhoyo ogama lingu "Nikki", iya kunceda nakwiimpendulo kumathandabuzo anokubonisa umsebenzisi malunga:
- Ukukhutshwa kweqela.
- Ukunikezwa okanye ukunyuswa.
- Iingxaki zokutshajiswa ngokutsha.
- Jonga ibhalansi ehlawulwa kwangaphambili.
- Ukuthwala.
- Ingxelo yobusela okanye ilahleko.
- Iifomu kunye neendawo zokuhlawula.
Ngendlela efanayo nomnxeba weMovistar, inkonzo yabathengi beMovistar ngencoko ifumaneka iiyure ezingamashumi amabini anesine ngosuku namakhulu amathathu anamashumi amathandathu anesihlanu eentsuku ngonyaka.
IZiko leNkonzo yabaThengi beMovistar ngokusebenzisa iinethiwekhi zentlalo
Ngendlela efanayo, unokufikelela kwinkonzo yabathengi beMovistar ngokusebenzisa inethiwekhi yoluntu, kwaye koku siya kulandela la manyathelo alandelayo:
- Ngephepha likaFacebook, ngamagqabantshintshi okanye nge-inbox: Movistar MX.
- Ngenkonzo kaTwitter, ngeTweet okanye iDM: @MovistarMX.
- Instagram, nge-DM: movistar mx.
Ngokunjalo, uninzi lweenethiwekhi zentlalo zikaMovistar zibonelela ngetekhnoloji ngomncedisi obonakalayo obizwa ngokuba ngu "Nikki", yiyo loo nto zifumaneka iiyure ezingamashumi amabini anesine ngosuku kunye namakhulu amathathu anamashumi amathandathu anesihlanu eentsuku ngonyaka.
Ingqalelo ngesixhobo seMi Movistar App
Enye yeenkonzo inxulunyaniswe nesixhobo sam seMovistar App, kwaye ngayo unokwenza nokusebenzisa inkonzo yabathengi beMovistar. Kule meko, zonke iinkonzo zonxibelelwano esele sizikhankanyile zivalelwe, kunye neempawu zazo ezichanekileyo. Le nkonzo inokwenziwa ngolu hlobo lulandelayo:
- Ngokufowunela kwifowuni yeMovistar.
- Ukungena kwinethiwekhi yoluntu ye-Movistar.
- Ngedilesi ye-imeyile ye-Movistar kunye nefom yoqhagamshelwano.
- Ngencoko ye-intanethi ye-Movistar.
- Ngendlela efanayo, kukho ukukhangela okanye indawo yee-arhente ze-Movistar okanye amasebe anendawo yexesha langempela.
- Isixhobo seMi Movistar App siyafumaneka kwiiselfowuni ezine-iOS kunye neenkqubo zokusebenza ze-Android.
Inkxaso yobugcisa beMovistar kunye neengxelo
Ngokumalunga neli nqaku, kufuneka sitsho ukuba akukho nombolo ye-Movistar njengeNkxaso yoBugcisa. Ngesi sizathu kwaye xa kuyimfuneko ukulungiselela ingxelo okanye ingxelo ngawo onke amajelo esiwakhankanya ngezantsi:
- Ngefowuni.
- Ngenkonzo yencoko.
- Ngamajelo onxibelelwano.
- Kwii-arhente okanye kumasebe.
- Kwisixhobo seMi Movistar App.
Imibuzo ebuzwa rhoqo malunga nenkonzo yabathengi beMovistar
Njengoko sihlala sisenza kumanqaku ethu, ngezantsi siza kuchaza imibuzo ebuzwa rhoqo edla ngokunikezelwa kubasebenzisi ngamaxesha ahlukeneyo, kwaye ngenxa yoko sibabonisa ngeempendulo zabo ezifanelekileyo kwizinto eziluncedo nangaliphi na ixesha.
Liliphi ixesha eliqikelelweyo lempendulo kwimidiya yoqhagamshelwano yeMovistar?
Ixesha lokuphendula liya kuguquguquka ngokwejelo lonxibelelwano elikhethiweyo, phakathi kwalo:
- Ifowuni yeMovistar: phakathi kwemizuzu elishumi namashumi amathathu.
- Incoko yeMovistar: okufanayo xa amathandabuzo okanye iinkxalabo zabasebenzisi zisekwe ngendlela elayishwe kwangaphambili, baya kuba nexesha lemizuzu elishumi ukuya kumashumi amathathu encoko kunye nesigqeba.
- Inethiwekhi yoluntu yeMovistar: ngokukhawuleza ngeenkxalabo ezilayishwe kwangaphambili okanye amathandabuzo, phakathi kwemizuzu elishumi namashumi amathandathu kunye nesigqeba.
- Iiarhente okanye amasebe eMovistar: Ngoko nangoko.
- Usetyenziso lweMovistar: ngokwejelo elikhethiweyo kwezo sele zikhankanyiwe.
Ingaba ikhona inkonzo yomnxeba ekhethekileyo yokuthengisa?
Impendulo nguhayi. Zombini iintengiso kunye neekhontrakthi ziya kwenziwa ngeefowuni ze-Movistar esizibonisile kumathuba angasentla.
Ngaba inkonzo yabathengi isimahla?
Ewe, eneneni iNkonzo yaBathengi beMovistar isimahla ngokupheleleyo.
Umfundi unokuphonononga kwakhona:
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