Kufuneka kuqatshelwe ukuba Molo, Luz. unawo ngamaxesha onke, ukufumaneka kokuququzelela iindlela ezahlukeneyo zonxibelelwano kwaye ingqalelo yakhe ikuyo zombini bathengi, malunga nabo bafuna ulwazi malunga nenkonzo. Kweli nqaku, iindlela ezahlukeneyo zokunxibelelana nenkampani ziya kubhengezwa, phakathi kweminye imiba enomdla, ngoko kuyacetyiswa ukuba uqhubeke ufunda ukuze wazi nzulu iinkcukacha zemeko.
Ithini inombolo yomnxeba yenkonzo yabathengi yakwaHolaluz?
Ukwenzela lula abathengi, iHolaluz ineenombolo ezimbini zomnxeba kubasebenzisi ukuseka unxibelelwano nenkampani, kuba iinombolo zabo zezeenkonzo ezithile, oko kukuthi, kuxhomekeke kwimfuno yokuba umntu oza kunxibelelana ngokulandelayo:
Molo ifowuni elula ulwazi (amaqela anomdla) inombolo yokucofa yi-900 670 707 kunye ne-Holaluz Customer Service (abathengi) 900 649 292.
Njengoko kukhankanyiwe, uHolaluz ubonelela ngeenombolo ezimbini zeefowuni zasimahla ezisebenzela uluntu ngokubanzi, inombolo yokuqala ebonisiweyo isetyenziselwa abo bangakhange benze naluphi na uhlobo lwesivumelwano nale nkampani, kodwa bafuna ulwazi malunga nendlela yokwenza oko. . Elinye inani lelabathengi, oko kukuthi, abantu abasele benesivumelwano esichaziweyo kunye neHolaluz kwaye bafuna enye imfuneko yenkonzo yabo. .
Ithini inombolo yomnxeba yabathengi abazithengelayo?
Inombolo yomnxeba kubathengi abazithengisayo bakaHolaluz ngu-900 670 170, le nombolo ikwakhona kubantu abanomdla wokufaka iipaneli zelanga kwiiofisi zabo, kwinkampani, okanye ekhaya kwaye ngenxa yoku, kufuneka baqhagamshelane ngexesha ukusuka ngoMvulo ukuya. NgoLwesihlanu ukusuka nge-9 kusasa ukuya kwi-19pm, kodwa, ngenxa ye-covid 19 bhubhane, inokutshintsha.
I-Selectra, eyenye inkampani ekhethekileyo efana nayo, ikwabonelela abathengi ithuba lokufakela iipaneli zelanga ukuze bazisebenzise, kodwa ngenxa yoku uhlalutyo olucacileyo lokusetyenziswa kunye nokuthelekisa iinkampani ezibonelela ngenkonzo kufuneka zenziwe ukuze ukwazi ukuzisebenzisa. yazi ukuba yintoni imfuno ethile elungelelanisa iimfuno zomxhasi.
Umnxeba wabavelisi bamandla ahlaziyekayo
El Molo ifowuni elula kubavelisi bamandla ahlaziyekayo, oku kulandelayo: 900 868 515, iHolaluz ikwabonelela abathengi bayo ithuba lokunxibelelana nabo ngale imeyile ilandelayo: renewables@holaluz.com, le nkampani imele abavelisi bamandla avuselelekayo ukuze le klasi yenkonzo , iqhutyelwa kwimarike ngokusebenzisa ikhontrakthi yamazwe amabini.
Ukuba umxhasi unomdla kolu thethwano, kufuneka aqhagamshelane nenombolo enikezelwe ngasentla, kwakhona usebenzisa idilesi ye-imeyile eboniswe kwimigca yangaphambili. Inkqubo elula kodwa esebenzayo kakhulu.
Abanye abafowunelwa
Njengoko kubonisiwe ngasentla, iziteshi zonxibelelwano zephepha elisemthethweni leHolaluz zinesicelo seChatbot esikuvumela ukuba uchaze zonke iinkxalabo ezikhoyo kwaye ibekwe emazantsi ephepha kwindawo esekunene, ngepinki. isangqa esinophawu olumhlophe esele lubonisa ukuba ungaqala ukubhala ukuqalisa incoko ye-intanethi ngokubeka inkcukacha ofuna ukuyiphanda.
Kufuneka kukhunjulwe ukuba le chatbot ineeyure zayo zenkonzo ukusuka nge-9:00 kusasa ukuya kwi-19:00 ngokuhlwa kwaye njengoko isaziwa, ngenxa yobhubhani we-covid 19, inokuthi yenzeke uhlengahlengiso, kodwa kuyo nayiphi na imeko iya kuba yingxaki. isisombululo esifanelekileyo nesifanelekileyo.ulwazi olusebenzayo.
Kwimeko apho isivumelwano sentlawulo sele sigqityiwe kunye nenkampani, ungaqhagamshelana nayo Indawo yabathengi baseHolaluz, Ukwenza oku, cofa nje koku kulandelayo unxibelelwano kwaye uqhubeke nezalathisi ezifanelekileyo.
Ziziphi iiyure zenkonzo yabathengi bakaHolaluz?
Kwimeko yamanani omabini anikezelweyo, ithayimthebhile yabathengi abaza kubonelelwa nguHolaluz nguMvulo wesiqhelo ukuya ngolwesiHlanu ukusuka ngentsimbi yesi-9:19 kusasa ukuya ngentsimbi yesi-1:XNUMX ngokuhlwa, kodwa njengoko kubonisiwe, ngenxa yezizathu zobhubhane, kunokwenzeka ukuba olu cwangciso lwamaxesha luyenzeka. kuxhomekeke kutshintsho, oko kukuthi, bambalwa iiyure zokunikela ingqalelo ekubeni abasebenzi babo kufuneka bathobele imimiselo yokhuseleko enjengokusebenzisa iimaski zobuso, ijeli yokulwa neentsholongwane, iiglavu kwakunye nomgama ubuncinane oyimitha enye kude.
Kufuneka kuqatshelwe ukuba i-Holaluz ivumela abathengi bayo kunye nabangengabaxhasi isisombululo sokwenza i-ajenda okanye inkqubo yokufowunela abafowunelwa babo, eluncedo kakhulu kwaye iqhutywe ngokufanelekileyo kwaye kuyo nayiphi na imeko kule nkqubo, uluhlu lwamanyathelo adweliswe. ngezantsi:
- Kuyimfuneko ukuba ufake oku kulandelayo idilesi , ngoko ukhetho kufuneka lwenziwe apho ukhetho lwe-Agenda ebizwa ngokuba yi-Agenda lubonakaliswe, oluboniswa ngepinki.
- Ngokuxhomekeke kwimeko, ukhetho "Andikabi ngumxhasi" okanye "Sele ndingumxhasi" kufuneka luhlolwe, kuxhomekeke kwimeko ethile.
- Kuya kufuneka ukhethe umhla kunye nexesha ofuna ngalo idinga, apho zombini usuku kunye nexesha elichanekileyo loqhagamshelwano olufanelekileyo luveziwe kwaye ngaloo ndlela ufezekise into ofuna ukuyisombulula, oku kuya kuxhomekeka kwikhalenda ekufuneka ijongiwe xa ivela. kwiphepha.
- Ekugqibeleni, kuyimfuneko ukuqinisekisa ukuqeshwa, ukwenzela ukuba ngale ndlela unokuqiniseka ukuba umntu uya kuqhagamshelana naye ngexesha elifanelekileyo.
Kuphi ukubiza ukuba kukho ukuphuka?
Ukuba kukho impazamo kuHolaluz, kufuneka utsalele umnxeba isebe elijongene nolu hlobo lwemeko, ngenombolo ethi 900 649 464, xa kuthe kwakho umcimbi, abathengi baseHolaluz banokunxibelelana ngela jelo apho uncedo lukhona ngexesha leentsuku zonke. iveki, oko kukuthi, ukususela ngoMvulo ukusa ngoLwesihlanu kunye neeyure ezingama-24 ngosuku.
Ukucaciswa: Kufuneka kuthathelwe ingqalelo ukuba ukuba kuyimpazamo, ngaphambi kokuba uqhagamshelane noHolaluz kuyafuneka ukuba uqinisekise apho kukho inkxwaleko, kuba inokuvela ngaphakathi ekhaya okanye kuloo meko kukuhanjiswa kombane. , konke oku kuvumela ukuba ukuququzelela ulawulo olufunekayo kwaye koku, ezinye zeemeko ezimbini kufuneka zifezekiswe ngokuxhomekeke kwimvelaphi yokusilela:
Ukuba isiphoso senzeke ngaphakathi endlwini
Kule meko, umxhasi kufuneka aqhagamshelane nomthengisi lowo asayine isivumelwano senkonzo yesondlo.
Kufuneka kukhunjulwe ukuba i-Holaluz ayinikezeli abathengi bayo umbane okanye iinkonzo zokugcina igesi, nangona kunjalo, nangona usayine isivumelwano kunye namazinga e-Holaluz, unokuqhagamshelana nenye inkampani enalo khetho.
Ukuba impazamo yenzeka kwinethiwekhi yokuhambisa
Kule meko i umsasazi ukuba ufuna ukufumana isisombululo kule ngxaki, umzekelo, iinkampani ezifana ne-Selectra zincoma ukuba umthengi aqhagamshelane nomthengisi onoxanduva lokuphonononga isiganeko, kodwa ukuba awuyazi, kuyacetyiswa ukuba uqhagamshelane noHolaluz ngokuthe ngqo ukuze banokufana nabanikezela ngolwazi kumthengisi kwaye ngaloo ndlela uyazi ukuba kwenzeke ntoni.
Kwaye ukuba kukho into engahambi kakuhle, ungafaka isikhalazo kwinkampani?
Ngokwenene, kukho ithuba lokuba umthengi aveze nasiphi na isikhalazo abanaso malunga neHolaluz, oku kunokwenziwa ngeendlela zonxibelelwano zilandelayo: Inombolo yomnxeba yezikhalazo ngu-900 906 021, kunye ne-imeyile: abathengi @holaluz.com , ungaphinda uye ngokwakho kule dilesi ilandelayo: Edificio, Passeig de Joan de Borbó, 99, 08039 Barcelona.
Ukuba inkqubo kufuneka yenziwe kumntu, imimiselo yokhuseleko ebekwe ngenxa yobhubhani we-covid 19 kufuneka ithathelwe ingqalelo, echazwe ngaphambili, kuba ngenxa yoko, kunokubakho utshintsho ngokubhekiselele kwishedyuli. .yengqalelo.
Isikhalazo sinokulawulwa kwiinethiwekhi zentlalo zikaFacebook nguHolaLuz.com, kunye noTwitter @HolaLuzcom, ekugqibeleni ngu-Instagram @holaluz.com
Yeyiphi inkqubo ekufuneka ilandelwe xa kufakwa isikhalazo esifanelekileyo?
Okokuqala, umthengisi uya kubonisa inombolo kumntu owenze ibango, ekufuneka igcinwe ukwenzela ukukhawuleza le mfuneko. Ngokuqinisekileyo, umxhasi unokubonisana nesimo sendlela isicelo sakhe ngendawo yomthengi, ngokusebenzisa icandelo elithi "Imibuzo".
Kwimeko apho uHolaluz sele isombulule ingxaki, baya kuthumela i-imeyile kumthengi eqinisekisa isigqibo somyalelo wabo, ukuba abavumelani nesisombululo esinikezelwe yinkampani, kufuneka bayibonise nge-imeyile, ifeksi okanye i-imeyile eqinisekisiweyo, kucetyiswa ukuba ikopi kunye nezixhaso ezifanelekileyo zikhuselwe, ekuthumeleni nasekufumaneni xa ibango lenziwe, ukuze ngale ndlela kwenziwe esinye isicelo esifanayo kwenye indawo.
Ukuba uHolaluz akakwazanga ukunika impendulo eyanelisayo kumxhasi, banokuya kule mibutho ilandelayo:
- I-OMIC (i-Ofisi yoLwazi loMthengi kaMasipala).
- Inkqubo yokuLawulwa kwabathengi.
- I-CNMC (iKhomishini kaZwelonke yeeMarike kunye noKhuphiswano).
- Kufuneka ubonise idilesi epheleleyo yoshishino kunye namandla oluntu oluzimeleyo apho ipropati eboniswe kwikhontrakthi ikhona.
Indlela yokwenza isivumelwano kunye nenkampani?
Xa ucacile malunga neenkonzo ezinikezelwa nguHolaluz kwaye uthathe isigqibo sokuba ngumxhasi, ukuseka isivumelwano nale nkampani, kuyacetyiswa ukuba ulandele la manyathelo aza kuboniswa ngezantsi:
- Yenza utshintsho kwi-Holaluz, ngenkqubo elula, kuthathelwa ingqalelo ukuba kuyo nayiphi na i-invoyisi yangaphambili idatha yekhontrakthi ibonakala, ngokucacileyo iluncedo kwaye lonke ulwazi oluyimfuneko lunokuqinisekiswa kwaye luyimfuneko ukugqiba ubhaliso olunokufumaneka ngokulula. kwelandelayo iphepha. :
- Enye indlela efanelekileyo kakhulu kwaye esebenzayo yinombolo yomnxeba eqeshwayo kwaye ngu-900 670 707.
- Kuya kufuneka uphendule uthotho lwemibuzo yesiqhelo ebalulekileyo kwimvumelwano yenkonzo, kuyafuneka ukuba ufumane idilesi echanekileyo apho isicelo siza kwenziwa kwaye ubonise ukuba yindawo yokuhlala yokuhlala, okanye yesibini, okanye kuyo nayiphi na imeko ukuba malunga neshishini. Omnye wemibuzo eqhelekileyo kukuba ukuba kukho umbane kwindawo, oko kuthetha ukuba kufuneka kucaciswe ukuba ngumbuzo wokutshintshwa kwenkampani okanye ukubhalisa inkonzo.
Emva kokuba uphendulwe le khweshine, le ngcaciso ilandelayo kufuneka inikwe:
- idilesi okanye CUPS (IKhowudi yeeNdawo zoNikezelo kwiHlabathi liphela). Ekwi-invoyisi.
- Idatha yobuqu apho umnini wexesha elizayo wenkontileka yombane okanye igesi kunye ne-DNI iya kuqhagamshelwana nayo.
- I-IBAN yiNombolo yeAkhawunti yeBhanki yaMazwe ngaMazwe okanye iKhowudi yeAkhawunti yeBhanki, kuba ibalulekile ngalo mzuzu wokuhlawula ngokuthe ngqo.
- Ngokwenene i amandla ombane uqeshiwe.
- La Ixabiso leHolaluz ukuba umnini wexesha elizayo uya kukhetha.
Isiphelo
Njengoko kunokubonwa ekuphuhlisweni kweli nqaku, inkampani Holaluz ibonelela abathengi bayo bangoku okanye elizayo uthotho lwezibonelelo ezibavumela ukuba baseke umfowunelwa, buqu okanye virtual, ngendlela yokuba iimfuno zabo zihlangatyezwane kangangoko kunokwenzeka. , ngenjongo yokugqibela yokuba aba bathengi baneliseke ngokupheleleyo kwaye inkonzo enikezelweyo yeyona ifanelekileyo.
Kwelinye icala, xa, umzekelo, kunqwenelwa ukugxila kwinto enxulumene nokuqhekeka, umxhasi kufuneka abe nalo lonke ulwazi olunxulumene netyala ezandleni zakhe, kuba ngale ndlela ngokuqinisekileyo uya kuba nako ukwenzeka okukhulu. ukuphumeza ngempumelelo injongo yesicelo sakhe.
Kufuneka kuthathelwe ingqalelo ukuba injongo yenkampani yeHolaluz, kuyo nayiphi na imeko, kukukholisa abathengi bayo ngokuchanekileyo, enyanisweni, ngaphandle kwengxaki, inika abasebenzisi bayo ithuba lokuya kwimibutho eyahlukeneyo esemthethweni, ukuba ngaba ingqalelo yabo. ukwamkela kwabo akubon' ukuba bangakuthandi kwaphela.
Ukuba eli nqaku belithandwa ngumfundi, kucetyiswa ukuba undwendwele la makhonkco alandelayo anxulumene nesihloko esixutyushwayo kwaye anokuba nomdla opheleleyo kuwe.
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