Ukuze kube lula ukwenziwa kwezinqubo eziphathelene nogesi, izakhamuzi zaseSpain zineNdawo Yekhasimende Ye-Naturgy. Kuyithuluzi elikuvumela ukuthi uphathe imininingwane ngesikhathi. Yazi kulesi sihloko yonke idatha mayelana Indawo Yekhasimende LeNaturgykuhlanganise nezinombolo zabo zocingo.
Indawo Yekhasimende LeNaturgy
Inkontileka yezinkonzo ezihlinzekwa yi-Naturgy Company ingabukwa kokuthi Indawo Yekhasimende LeNaturgy. Ngaleli thuluzi lokubonisana, umsebenzisi angabona yonke into ehlobene nedatha yakhe yomuntu siqu, amanani nama-invoyisi wesevisi kagesi negesi.
Indawo Yekhasimende LeNaturgy Kuthathwa njengethuluzi elisiza izimpilo zabasebenzisi, ngoba ngalo ungenza izinqubo ezahlukahlukene, noma ngabe ukuphi futhi nganoma yisiphi isikhathi sosuku.
Ukungena Indawo Yekhasimende LeNaturgy Abasebenzisi abanenkontileka kagesi noma yegesi nenkampani kufanele babhalise ngefomu futhi banikeze idatha yomuntu siqu ngalo, ukuze kuqinisekiswe.
Mayelana nathi
Inkampani ivumela amaklayenti ukuthi enze izinqubo ngokusebenzisa Indawo yamakhasimende e-Naturgy, ukuze bangashayi ucingo, kodwa baxazulule izinqubo zabo ngokwabo endaweni yamakhasimende enkampani.
Ukuze ufinyelele kuyo, kufanele ufake ikheli le-imeyili nephasiwedi, ukuze ufinyelele izinsiza. Lokhu kufaka phakathi ukubuka nokudawuniloda ngakunye kwezikweletu zikagesi negesi zaseNaturgy.
Ngokunjalo, ukuqinisekiswa kokusetshenziswa kwazo zombili izinsiza, ukuphathwa kwezinkontileka kanye nokukhokhwa kwezikweletu ezisalindile. Futhi ukuguqulwa kwedatha yomuntu siqu, izimangalo kanye nokushintshwa komnikazi, uma kunesidingo.
abanye
Ngendlela Indawo yamakhasimende e-Naturgy, abasebenzisi bangabika ukwephulwa noma bacele ukulungiswa, ngaphezu kokwaziswa mayelana namaphromoshini akhona nokunikezwayo. Futhi, sebenzisa isevisi kanye/noma ubhalise ugesi, futhi ufunde imitha.
Kubalulekile ukusho ukuthi ngale sizindalwazi sewebhu, abasebenzisi bezinsizakalo zenkampani yaseNaturgy banenketho yokuguqula izinkontileka futhi bathole ulwazi mayelana nokuhlinzekwa kwabo ngokushesha. Zonke lezi ezinye izindlela zingasetshenzwa endaweni yesikhulumi seNaturgy endaweni yamakhasimende ngokulandelayo isixhumanisi noma ngesicelo senkampani.
Bese sikumema ukuthi ubukele ividiyo elandelayo mayelana Indawo yamakhasimende e-Naturgy, kanye nezinqubo okufanele zenziwe kuwo. Ukuze uqhubeke nokufunda futhi uthole ulwazi mayelana nemininingwane ngayinye yalezi zinsizakalo
Ukuqashwa Kwesevisi
Abasebenzisi abafisa ukwenza inkontileka, ukubhalisa ugesi noma igesi nenkampani, bangakwenza lokho ngokusebenzisa amafoni emvelo, kungaba nge-Naturgy Iberia (ebhekisela kumakethe yamahhala) noma nge-Gas & Power Regulated Marketer (ebhekisela emakethe elawulwayo).
Uma ushaya ucingo, umeluleki wocingo uzokwazisa konke mayelana nezindleko zokubhalisa, kanye nesikhathi sokuba nogesi noma igesi yemvelo futhi uzokwazisa mayelana nemibhalo okufanele uyithumele, kuleyo nqubo.
Ngokungeziwe kuzingcingo zeNaturgy, ungakwazi futhi ukuphatha lesi sidingo ku-inthanethi nakwelinye lamahhovisi ezentengiso enkampani.
Note
Kumele kuqashelwe ukuthi igama lokufaka ugesi noma igesi yemvelo endlini lingaba phakathi kwezinsuku ezingu-5 kuya kwezingu-7 zebhizinisi, njengoba uchwepheshe wenkampani kufanele ikakhulukazi abeke imitha yamandla.
Ngokufanayo, kufanele kuqashelwe ukuthi ukwandiswa kukagesi, amalungelo okufinyelela kanye nokuxhumanisa, ngaphezu kwamalungelo okuxhumana kanye namalungelo okubhaliswa kwegesi yemvelo, kufanele kukhokhwe ku-invoyisi yokuqala, ngemva kokuthola inkontileka yesevisi.
Inkontileka Yesevisi Yesondlo noma Yokulungisa
I-Naturgy inikeza amakhasimende ayo izinsiza zokulungisa ugesi (i-servielectric), izinsiza zokulungisa igesi (ama-servigas), izinsiza zokulungisa ikhaya kanye nezinsizakalo zokulungisa izimo eziphuthumayo.
Angafakwa inkontileka ezinhlelweni eziyisisekelo noma eziphelele, futhi azofakwa ekukhokhweni kwemali ehambisanayo. Inkokhelo eshiwo izoncika ezinhlelweni ezitholwe umthengi nezaphulelo ezinikezwa inkampani.
Kubalulekile ukuqaphela ukuthi akudingekile ukuba nenkontileka kagesi noma igesi nenkampani yaseNaturgy ukuze ukhethe izinsizakalo zokunakekela ezichazwe ngenhla.
Ukushintsha Umnikazi Wenkontileka
Ukushintsha komnikazi wenkontileka kungenye yezinkonzo ezicelwa kakhulu, lapho uthutha noma uthola ikhaya elisha. Ivimbela ukugcinwa kwesikweletu esihlobene nomnikazi wangaphambili. Le nqubo ingenziwa ngocingo, ukunikeza idatha kumnikazi omusha.
Umsebenzisi wocingo uzokuqondisa mayelana nemibhalo edingekayo ngenqubo, kufanele kuqashelwe ukuthi ayikhiqizi noma yiluphi uhlobo lwezindleko, futhi kuthatha phakathi kwezinsuku eziyi-15 kuya kwezingu-20 zebhizinisi ukuze isetshenziswe.
Ukufundwa kwemitha
Ukufunda imitha yokuhlinzeka ngenkonzo ye-Naturgy kuvumela umsebenzisi ukuthi aqinisekise ukuthi ukusetshenziswa okurekhodiwe kumthethosivivinywa kungokoqobo, ngenxa yalesi sizathu nsuku zonke abantu baseSpain abaningi bakhetha ukuqasha inkampani yaseNaturgy futhi bafunde ngokuqondile imitha kagesi noma igesi yemvelo.
Ngokufunda imitha ngendlela efanele, umsebenzisi uqinisekisa ukuthi azikho izilinganiso eqoqweni lakhe ngakho-ke, yiyona ngqo.
Ukufunda lokhu kungenziwa ngewebhu, ukunikeza ulwazi ngendlela ehambisanayo noma ngokufinyelela endaweni yamaklayenti eNaturgy. Kodwa-ke, umsebenzisi angathola ulwazi ngenombolo yocingo 900 234 000. Kulokhu, opharetha wefoni uzoqoqa ulwazi kusuka kumitha yokufunda futhi ayirekhode kudatha yenkontileka.
Vala Ukunikezwa kwamandla
Inqubo yokuvala ugesi ilula kakhulu, ngoba le Naturgy yenza inombolo yocingo ethi 900 333 555 itholakale kumakhasimende ayo, ukuze akwazi ukushaya ucingo acele ukwesulwa kwenkontileka futhi ngenxa yalokho, ukususwa kukagesi noma imitha yegesi.
Umsebenzisi wocingo uzokhombisa umsebenzisi izikhathi ezimisiwe ezimisiwe zokuphendula isicelo sakhe. Endabeni kagesi, ngemitha yedijithali, ukukhanselwa kwesevisi kuzonikezwa ngokuzenzakalelayo. Uma imitha iyi-analog, izohoxiswa emasontweni amabili.
Endabeni yesevisi yegesi yemvelo, imitha izohoxiswa phakathi kwezinsuku eziyi-15 nezingu-20 zebhizinisi.
Landa i-invoyisi eku-inthanethi
Kuplathifomu yedijithali ye-Naturgy, indawo yekhasimende, umsebenzisi unenketho yokulanda i-invoyisi, kokubili kokuhlinzekwa kwenkonzo kagesi kanye nokuhlinzekwa kwegesi yemvelo.
Ukuze wenze lokhu, kuyadingeka ukuthi ufinyelele ikhasi eliyinhloko le-Naturgy futhi uthole iseshini ethi "Ama-invoyisi Ami Nokusetshenziswa", etholakala ngezansi kweseshini ethi "Ihhovisi Lami".
Lapho ufinyelela iseshini ethi "Ama-invoyisi Ami Nokusetshenziswa", isistimu izobonisa ulwazi mayelana nama-invoyisi akamuva akhishiwe, idalule: usuku, uhlobo lwesevisi (ugesi noma igesi), inani elikhokhiwe, kanye ne-kWh , esimweni ukukhanya.
Ngemuva kwalokho, umsebenzisi kufanele akhethe i-invoyisi ayifunayo bese echofoza usuku lokukhishwa kwayo, ukuze ayilande futhi ayigcine kukhompyutha.
Note
Kufanele kuqashelwe ukuthi, ngaphansi kwesikrini, kuseshini efanayo ethi "Ama-invoyisi Ami Nokusetshenziswa", ikhasimende lingaqinisekisa ukusetshenziswa okuye kwakhiqizwa esigabeni ngasinye sokukhokha.
Ukushintsha Amandla Enkontileka
Uma ungomunye wamakhasimende adinga ukushintsha amandla anenkontileka neNaturgy, kufanele ufinyelele ikhasi eliyinhloko futhi uthole iseshini ethi "Ihhovisi Lami", uma usulapho, khetha inketho ethi "Izinkontileka Zami".
Kuleyo seshini uzokwazi ukubona umbuzo olandelayo othi "Yini ofuna ukuyenza?", Futhi eduze kwayo, izixhumanisi ezihlukene, enye yazo izoba "Ifomu lokushintsha amandla ngeNaturgy", kufanele uchofoze kuso.
Bese ugcwalisa ifomu ngedatha efana negama lakho, isibongo, inombolo kamazisi, inombolo yenkontileka lapho amandla azoshintshwa khona. Kanye nefoni yomuntu siqu kanye nekheli le-imeyili. Okokugcina, inani lenkontileka, futhi uma kudingekile ukugcina okufanayo noma okwedlule.
Idatha Yenzalo
Ngenxa yoshintsho emandleni ofisa ukulwenza, kufanele ukhokhe inani elisha ku-invoyisi ekhishwe enyangeni elandelayo.
Izimangalo
Ukufeza izikhalazo, izimangalo kanye/noma iziphakamiso mayelana nenkonzo, kubalulekile ukufaka lokhu okulandelayo isixhumanisi bese uthola iseshini ethi “Ezinye Izinqubo” bese uchofoza okuthi “Yenza isimangalo noma Cela”. Kuyaphawuleka ukuthi kulesi sigaba ungakwazi futhi ukucubungula ezinye izinqubo, isibonelo:
- Izinguquko kugesi noma izinkontileka zesevisi yegesi yemvelo.
- Isaziso semicimbi yobuchwepheshe evele ku Indawo yamakhasimende e-Naturgy.
Indawo Yekhasimende LeNaturgy: Ukubhaliswa
Ukuze wenze ukubhaliswa ku Indawo yamakhasimende e-Naturgy, kuyadingeka ukulandela izinkomba ezilandelayo. Into yokuqala okumele ayenze umsebenzisi ukufaka ingosi yewebhu ethi "Access to the Naturgy Client Area", lapho ikheli le-imeyili nephasiwedi kufanele kuhlinzekwe, lokhu kokugcina kufanele kube nezinombolo futhi kuqukathe okungenani uhlamvu olulodwa ngosonhlamvukazi.
Khona-ke, idatha yomuntu siqu kufanele inikezwe, kothintana naye, phakathi kwabo, inombolo yocingo yomuntu siqu kanye nolimi, ngaphezu kwenombolo kamazisi yomuntu siqu yomnikazi wenkontileka yesevisi, nakuba ikhodi yokubhalisa yomuntu siqu noma inombolo yesitifiketi senkontileka.
Ekugcineni, inkampani ithumela umlayezo ku-imeyili yomsebenzisi ngesixhumanisi, okudingekayo ukuze uvule i-akhawunti yendawo yeklayenti le-Naturgy.
Idatha ethakaselayo
Kubalulekile ukusho ukuthi ikhodi yokubhalisa yomuntu siqu ikhodi abasebenzisi abayitholayo ku-invoyisi ethunyelwe ku-imeyili yabo, lapho bengakabhalisi kuphothali yewebhu.
Sengiphetha, ukubhaliswa komsebenzisi endaweni yamakhasimende e-Naturgy, kwenziwa ngezinyathelo ezi-4:
- Finyelela kudatha.
- Ulwazi lokuxhumana.
- idatha yekhasimende
- Futhi isiqinisekiso, ngomlayezo we-imeyili.
Ukuze uthole ulwazi olwengeziwe, sikumema ukuthi ushayele inombolo yamahhala kule nombolo: 91 076 6635.
Imvelo
Inkampani ehlinzeka ngegesi yemvelo nogesi iNaturgy ingenye yezinkampani ezinkulu eSpain, ephethe u-90% wemakethe kagesi kazwelonke. Iqhuba imisebenzi yokuhlinzeka, ukukhiqiza, ukusatshalaliswa nokudayiswa kukagesi negesi.
Ngaphambilini, yayibizwa ngokuthi "Grupo Gas Natural Fenosa", naphezu kokushintsha igama layo, inkampani igcina amabhizinisi afanayo emkhakheni kagesi futhi ikhona kokubili emakethe elawulwayo nasemakethe yamahhala.
Ukubonga
Ngaphansi kwegama layo elidala, "I-Grupo Gas Natural Fenosa", inkampani iye yaqashelwa ngobuholi bayo obuhle nokuba khona Ekuthuthukisweni Kwabantu Nezenhlalakahle Yezwe, ngakho-ke inikezwe ukuqashelwa okufana ne "Dow Jones Sustainability Indexes".
Ngokunjalo, inqwaba yezitifiketi, eziqaphela futhi ziyazisa izinhlelo zamabhizinisi entsheni, ezikhuthazwa yinkampani, esebenzisana noMnyango Wezokuqashwa Nezokuphepha.
Ngokufanayo, ithole imiklomelo nemiklomelo efana nale: I-Adecco Zen World, Intengo Yethalente Lokuhamba, I-Global CCU, Umklomelo Wenkonzo Yekhasimende yi-ejensi ye-Sotto Tempo, phakathi kwabanye.
Izigameko Zokushintsha Igama
Abasebenzisi benkampani ye-Gas Natural Fenosa bakhathazekile ngokuthi ukuguqulwa kwegama lenkampani kuzobathinta noma ngayiphi indlela. Nokho, ngokuthula kwengqondo yalaba basebenzisi baseSpain, kubikwa ukuthi ukuguqulwa kwegama yilokho nje, ukuguqulwa kwegama, futhi akukhona mayelana nenye inkampani ethola inkampani.
Ngenxa yalesi sizathu, abasebenzisi bazoqhubeka bengamaklayenti e-"Naturgy" futhi bazogcina izimo ezifanayo zezinkontileka zabo, okungukuthi, izinkontileka ezishiwo ngeke zishintshe nhlobo. Lokhu kuguqulwa kwegama ngeke kuthinte izintengo, izimo noma izinsiza zokulungisa ezinikezwe inkontileka.
Note
Kubalulekile ukusho ukuthi okuwukuphela koshintsho oluzovezwa kumthethosivivinywa wegesi yemvelo nogesi otholwa ekhaya lekhasimende; njengoba kuzokwazi ukubona ngeso lengqondo ilogo, igama neletterhead yenkampani entsha.
Ngokufanayo, lolu shintsho lungabonakala enkampanini yezezimali eqoqa ama-invoyisi, ngesevisi yokukhokha idebhithi eqondile, kusukela manje kuqhubeke izokwenziwa egameni leNaturgy hhayi i-Gas Natural Fenosa.
Oxhumana nabo
Indawo enkulu yokuxhumana inkampani ephakela ugesi enikeza abasebenzisi bayo iNaturgy Customer Area, ngokufanayo, inezinombolo zocingo zabo, ukuze baxhumane nezindawo ezahlukene Isevisi yamakhasimende e-Naturgy, ngaphezu koxhumana nabo abahlukene ngama-imeyili. Zizochazwa kabanzi ngezansi.
I-Naturgy Ucingo
Inombolo yocingo yesevisi yamakhasimende eyinhloko yenkampani yaseNaturgy ithi 900 100 251. Nokho, ezinye izinombolo ezivela ezindaweni ezehlukene zenkampani zizonikezwa ngezansi:
- I-Gas & Power Regulated marketer kagesi: 900 100 259.
- I-Gas & Power Regulated marketer for Natural Gas: 900 100 502.
- Ngezinkontileka neNaturgy: 900 649 250.
- Ukubhaliswa okusha eNaturgy: 900 333 555.
- Xhumana nenkampani yakwamanye amazwe: 0034 914 003 531.
- Inombolo Yosizo Yengozi Ye-Naturgy: 900 724 900.
- Bika ukwehlukana mayelana negesi yemvelo: 900 750 750.
- Bika ukwehlukana mayelana nogesi: 900 333 999.
- Ngezinsizakalo zokulungisa nokulungisa: 900 408 080.
- Ulwazi mayelana nokufundwa kwemitha kagesi noma igesi yemvelo: 900 234 000.
Ama-imeyili Emvelo
Ikheli le-imeyili eliyinhloko lenkampani yaseNaturgy lithi customerservice@naturgy.com, nakuba, ngokufanayo, inamakheli e-imeyili ahlukene nezinkundla zokuxhumana zesicelo sakho ngasinye nokukhathazeka kwakho, funda ngazo ngezansi:
- Indawo ebhekiselwe ku-Gas & Power Comercializadora, elawulwa ugesi: infoweb@comercializadoraregulada.es.
- Indawo Yokumaketha Igesi Namandla elawulwa Ngegesi Yemvelo: atencionclienteregulado@comercializadoraregulada.es.
- Twitter Nature. @NaturgyClientEs.
- Futhi ekugcineni i-Facebook Naturgy: @NaturgyEspañaClientes.
Amahhovisi
Uma ungomunye wabasebenzisi abakhetha ukwenza izinqubo ngendlela evamile, siyakwazisa ukuthi ungavakashela amahhovisi enkampani, kaningi ngokuthanda kwakho, ukuze wenze imibuzo yakho kanye/noma izinqubo. .
Kubalulekile ukusho ukuthi, ukuze uvakashele amagatsha athile, kuyadingeka ukuthi ucele isikhathi kusengaphambili. Ngokucabangela indawo ohlala kuyo, sikumema ukuthi uvakashele okulandelayo isixhumanisi, ukuze uthole amahhovisi namagatsha aseNaturgy futhi ungabheka eliseduze nekheli lakho lasekhaya.
Ngokunjalo, kubalulekile ukuthi ucabangele ukuthi, ngokwenqubo noma isicelo ozosenza, imibhalo ezothunyelwa ingahluka. Ngalesi sizathu, chofoza isixhumanisi esilandelayo ukuze wazi lolu lwazi.
Ukuqokwa
Amanye amagatsha eNaturgy adinga ukuqokwa kwangaphambilini kwenkonzo yamakhasimende, ngenxa yalesi sizathu, sincoma ukuthi ufinyelele isixhumanisi bese uthola eduze kwehhovisi olikhethayo inketho ethi “Cela Isikhundla Ku-inthanethi”, noma inketho ethi “Cela Ukuqokwa Nge-WhatsApp”.
Ukuze wenze lokhu, iklayenti kufanele likhethe kuphela usuku, inyanga nonyaka, ngaphezu kwesikhathi, lapho lifuna khona ukuqokwa. Ngaphezu kwalokhu, kuyadingeka ukukhombisa imininingwane yokuxhumana.
I-Naturgy Iberia
Kumele kuqashelwe ukuthi iNaturgy isebenzisana nabahlinzeki bezinsiza ezimbili, igesi yemvelo nogesi. Enye yazo i-Naturgy Iberia, engumhlinzeki wemakethe yamahhala futhi enikwe amandla okumaketha insizakalo kubathengi basekhaya nabaqeqeshiwe.
Ngalokhu, iklayenti lithola amanani entengo yamahhala (yegesi nogesi), lapho kuqokwa khona izaphulelo, izimo ezithile ngisho nenkontileka yesevisi yokulungisa.
Umkhangisi i-Naturgy Iberia igcina amaphuzu okuphakela ugesi alinganiselwa ezigidini ezimbili nezinkulungwane ezingama-230, kanti kweyegesi yemvelo, inezinkulungwane ezimbili eziyizinkulungwane ezingama-900.
I-Gas & Power S.A.
Enye inkampani ehwebayo yenkampani iNaturgy iGas & Power SA, esebenza emakethe elawulwayo kagesi negesi yemvelo. Inikeza amakhasimende noma abasebenzisi amanani kagesi alawulwayo (i-PVPC), kanye namazinga egesi e-TUR, kanye nebhonasi eyaziwa kakhulu ye-Naturgy Social.
Lo mthengisi ugcina abathengi abangaphezu kwezigidi ezimbili nezinkulungwane ezingama-250 ngePVPC (Intengo Yokuzithandela Yabathengi Abancane), mayelana nogesi. Futhi idlula izindawo zokusabalalisa ezingu-300 zenani le-TUR legesi Yemvelo.
Isicelo semvelo
Inkampani ephakela ugesi negesi yemvelo yenza isicelo esisha esibizwa ngokuthi “Abathengi BeNaturgy” sitholakale kumakhasimende ayo. Ihlose ukuhlinzeka ngezixazululo ezisheshayo ezinkambisweni zabasebenzisi futhi iyatholakala kukho kokubili i-App Store ne-Google Play.
Esinye sezici ezifanele kakhulu zalolu hlelo lokusebenza ukuthi ikhasimende laseNaturgy lingalisebenzisa amahora angu-24 ngosuku, ngomklamo ofinyeleleka kalula ovumelana nezidingo zekhasimende.
Mayelana nathi
Ngohlelo lokusebenza lweselula lwe-“Naturgy Clients”, abasebenzisi bazokwazi ukwenza inqwaba yamasevisi noma izinqubo ezifana nalezi:
- Bheka ama-invoyisi namarisidi, unikeze ithuba lokuhlaziya ukusetshenziswa kwenyanga nenyanga.
- Landa amarisidi ngefomethi ye-PDF.
- Lawula ukusetshenziswa, njengoba i-App ikuvumela ukuthi wazi ukusetshenziswa kwenyanga, ukuze unciphise ngenyanga elandelayo, ngakho-ke ukhokhe kancane kumthethosivivinywa olandelayo.
- Yenza izimangalo.
- Vuselela noma uguqule ulwazi
- Xhumana ngqo nenkampani, ukuze uthole ukwesekwa nosizo.
- Hlala unolwazi mayelana nezaziso zakamuva ezivela Naturgy.
- Thola ihhovisi eliseduze nekhaya lakho.
Sikumema ukuthi uvakashele izixhumanisi ezilandelayo ezithakazelisayo, ezihlobene nesihloko seGesi Yemvelo kanye Nokunikezwa kwamandla kagesi:
Cela Ukubonisana Nenkokhelo Yegesi Naturgy Mexico.
Izindaba mayelana vala ugesi we-Iberdrola.
ulwazi mayelana I-Iberdrola gas bill.