Ukukhetha ukuthi iyiphi isoftware yeCRM efanelekile ukuyisebenzisa ebhizinisini lakho kungenye yezinqumo ezibaluleke kakhulu futhi ngasikhathi sinye ongabhekana nazo, ngoba ukukhetha kuthatha isikhathi esiningi, ikakhulukazi uma ungalwazi kakhulu lolu hlobo software ukuphatha amaklayenti akho ngempumelelo. Kungalesi sizathu ukuthi kunezici eziningana okufanele wazi kuqala, engizokutshela zona kulo lonke lolu daba, njengokuthi ungakhetha Mahhala CRM nomthombo ovulekile ngaphandle kokukhokha noma yini, phakathi kwabanye.
Ngenhlanhla, kunezindlela eziningi ezihloniphekile emakethe okufanele uzicabangele, futhi ukuze ukwazi ukukhetha okuhle kakhulu okuhambisana nezidingo zenkampani yakho. Ekupheleni kwalokhu okuthunyelwe ngizokwabelana nawe uhlu lwalabo abadume kakhulu, abanegama elihle nokwamukelwa ezweni lebhizinisi.
Ngaphambi, uyazi ukuthi yini i-CRM?
Isiqubulo sayo ngesiNgisi sisho ukuthi «Ukuphathwa Kobudlelwano Namakhasimende », elihunyushwe ngeSpanishi lithi "Ukuphathwa kobudlelwano beKhasimende" futhi ngamagama alula sizothi iyithuluzi elisiza izinkampani ukuthi zibe nenhlangano engcono futhi zithole imininingwane yamakhasimende.
Iyini i-CRM?
Ukusetshenziswa kwayo kuzoya ngomkhakha osebenza kuwo nenhloso ofuna ukuyifeza ngalolu hlobo lwethuluzi. Kepha ezingeni elijwayelekile kuyakuvumela phatha ubudlelwano namakhasimende akho, sikhuluma ngokuhlela imihlangano, izingcingo, ama-imeyili, imikhankaso yezokumaketha, ukuphatha ukuthengisa, amabhajethi, idatha, ukubalwa kwezimali, ukukhokhisa, imibiko, ukulethwa kwamakhasimende nokunye okuningi. Ngamafuphi, i-CRM ithuthukisa umkhiqizo wakho nokuthengiswa kwenkampani yakho kakhulu.
Yini okufanele uyibheke ku-CRM?
Kunezinto eziningi eziguquguqukayo okufanele uzicabangele kwasekuqaleni, njengokwazi ubukhulu benkampani yakho, unabasebenzi abangaki, inani lamakhasimende, uhlobo lwebhizinisi, umjikelezo wokuthengisa, yiziphi izici okufanele uthuthukise kuzo ukuthengisa, njalonjalo.
Kodwa-ke, kubalulekile ukuthi i-CRM:
- Finyeleleka. Uma i-CRM yakho iku-inthanethi, ungayifinyelela kusuka kunoma iyiphi idivayisi nanoma ikuphi, ikuvumela ukuthi uphathe yonke into ngesikhathi sangempela.
- Yenza ngezifiso. Okusho ukuthi, ungayivumelanisa nezinqubo nokuhamba kwebhizinisi lakho.
- Ivumelana nezinhloso nezinto eziseqhulwini zenkampani yakho. Lokhu kusho ukuthi wazi ukuthi yonke iminyango ezosebenzisa iCRM ifunani, ukwanelisa wonke umuntu.
- Ingahlanganiswa. Uma inkampani yakho isivele isebenzisa olunye uhlelo, kepha ufuna ukuhlanganisa i-CRM, kufanele futhi ucabangele ukuhambisana, ukuze uyihlanganise futhi ube nakho konke okukodwa.
- Yiba lula ukuyisebenzisa. Kufanele ibe nesikhombimsebenzisi esibonakalayo somsebenzisi wokugcina.
Ngaphezu kwakho konke, into ebaluleke kakhulu ukuthi ubandakanye iqembu lakho kusuka mzuzu wokuqala ekuthatheni izinqumo, uhlale ucabanga ngokufuna i-demo ye-CRM noma izilingo zamahhala, ukuze wonke amalungu azame futhi abone ukuthi ahlangabezana yini nezidingo zabo.
I-CRM yamahhala kufanele uzame ...
Nalu uhlu lwama-CRM ahlukahlukene wamahhala futhi avulekile atholakala emakethe, azokusiza khetha i-CRM enhle kakhulu ilungele inhlangano yakho.
- IHubpot CRM
- I-Agile CRM
- I-SuiteCRM
- I-CRM ye-Zoho
- Ama-Freshsales
- I-SugarCRM
- I-Apptivo CRM
- I-Bitrix24
- I-Capsule CRM
- I-Vtiger CRM
- I-CRM Yesistimu Elula Ngempela
- Isoftware ye-Odoo
Manje njengoba usuyazi ukuthi yini i-CRM nokuthi yenzelwe ini, sekuyisikhathi sokukhetha okulungele inkampani yakho. Ungakhohlwa ukufaka iqembu lakho lonke kulesi sinqumo, ngiyaqiniseka ukuthi uzothola isoftware yeCRM ehloniphekile ezosiza ibhizinisi lakho likhule ngokushesha.
Uma usuvele usebenzise noma yikuphi okushiwo ngenhla noma ufuna ukuncoma enye i-CRM, unganqikazi ukuwabelana nathi kumazwana 😉