I-Movistar Customer Service Centre ngokuvamile iyisevisi yosizo kubasebenzisi uma kudingeka noma yiluphi uhlobo lwenqubo oluhlobene nezinhlelo zesevisi, amanani, iziphakamiso noma iziphazamiso zenkampani ye-Movistar. Kulesi sihloko sizobuyekeza izihloko ezinentshisekelo enkulu. Ngakho-ke, sikumema ukuba uqhubeke ulifunda.
I-Movistar Customer Service Centre
I-Movistar, njengoba sesishilo kakade, inikeza ithuba lezindlela ezahlukene zokuxhumana ngqo nenkampani eshiwo, futhi ngenxa yalokhu inikeza insizakalo yeSikhungo. Isevisi yekhasimende le-Movistar, okwakwaziwa ngayo idatha nolwazi olumayelana nezici ezihlobene nesevisi ehlinzekwa yi-Movistar. Le sevisi isetshenziswa ngocingo, ingxoxo, ama-ejensi noma amagatsha kanye nezinkundla zokuxhumana.
Isevisi yamakhasimende e-Movistar ngocingo
Ngosizo olunjalo nangocingo olulodwa kuphela Inombolo yesevisi yekhasimende ye-Movistar, kuzoba lula ukuxazulula noma yiluphi uhlobo lokungabaza, isicelo, ukukhathazeka, mayelana nesevisi ehlinzekwa yinkampani yocingo, futhi inqubo eshiwo ingenziwa kanje:
- Ngenombolo ethi 800 888 8366 kunoma iyiphi intambo yocingo.
- Ngocingo oluya ku-*611 olusuka kulayini we-Movistar noma olukhokhelwa ngaphambili.
Kusukela kunombolo ye-Movistar eshiwo ngenhla, le misebenzi elandelayo izokwenziwa:
- Ukuvuselelwa kohlelo lwe-Movistar.
- Ukubonisana kwebhalansi ekusikeni maqondana nohlelo.
- Hlola ibhalansi ekukhokheni kusengaphambili.
- Khansela noma gcwalisa kabusha i-Movistar.
- Jabulela ukukhushulwa.
- Bheka ukumbozwa.
- Ukuqashwa kwamamegabhayithi wamazwe ngamazwe kanye nezinsiza zokuzulazula.
- Imibiko nokusekelwa kwezobuchwepheshe okuvela ku-Movistar.
- Maqondana nesevisi ye-Movistar Customer Service Centre ngocingo, ingenziwa noma nini, njengoba leyo nkonzo itholakala izinsuku ezingamakhulu amathathu namashumi ayisithupha nanhlanu ngonyaka namahora angamashumi amabili nane ngosuku.
Ezinye izingcingo zesevisi ye-Movistar
Inombolo ye-Movistar Customer Service Centre esesivele siyibalulile, kufanele sithi inombolo ejwayelekile kanye nemisebenzi yohlobo oluthile. Kodwa-ke, ngendlela efanayo, inkampani ye-Movistar ilawula olunye uchungechunge lwezingcingo ezisetshenziselwa indawo yebhizinisi, izinkampani noma ukudayela kusuka phesheya, futhi lokhu okulandelayo:
- Isevisi yekhasimende ngokucaciswa kwendawo yebhizinisi, inombolo yocingo okufanele uyishayele ithi *612 noma 800 800 8366.
- Ezinkampanini kuzoshayelwa inombolo ethi 800 036 7737.
- Ukuze uthole inkontileka yomshwalense wokuvikela wezingxenye ezifana nezikrini, sizoshayela inombolo ethi 800 220 0003.
- Isevisi yeMovistar phesheya, kuzodingeka ushayele inombolo ethi 888 401 3854.
- Kubalulekile ukuqaphela ukuthi esimweni sesevisi yamakhasimende e-Movistar phesheya, kuzokhokhwa izindleko zesevisi yokuzulazula.
Zonke izinombolo ze-Movistar ezishiwo ngenhla, zihlanganisa isevisi amahora angamashumi amabili nane ngosuku kanye nezinsuku ezingamakhulu amathathu namashumi ayisithupha nanhlanu ngonyaka.
I-Movistar Customer Service Centre kuma-ejensi noma emagatsheni
I-Movistar inezikhungo zesevisi kuzo zonke izifundazwe ezingamashumi amathathu nambili zeRiphabhulikhi yaseMexico. Maqondana nalokhu, kuzoba nokwenzeka kokufaka izinsizakalo zamakhasimende ngendlela yomuntu siqu futhi ngale sevisi, kungenziwa lezi zenzo ezilandelayo:
- Ukungabaza noma izincazelo mayelana ne-invoyisi ye-Movistar.
- Thenga noma shintsha i-SIM khadi.
- Yazi zonke izinsiza ze-Movistar.
- Cela isevisi yezobuchwepheshe ye-Movistar.
- Ukuqashwa kanye nempumelelo yomshuwalense wokuvikela isikrini.
- Thenga omakhalekhukhwini.
- Inkokhelo yebhili ye-Movistar.
- Uhlelo lwesilinganiso sokuqasha noma thola isikhokhelo.
- Izinsizakalo zokuphatheka.
Kukhona ama-ejensi e-Movistar angaphezu kwamakhulu amabili namashumi amahlanu kulo lonke elase-Mexico, ngokuya Ngezikhungo Nezitolo Zesevisi Yamakhasimende. Eseduzane nekheli lomsebenzisi ingatholakala futhi lokhu kungenziwa ngengosi yewebhu noma ikhasi elisemthethweni leSikhungo Sesevisi Yamakhasimende se-Movistar.
Isevisi ye-Movistar Customer Service Centre, lapho ibhekisela kuma-ejensi noma amagatsha, iveza izici ngokwamahora okusebenza futhi iqala ngehora leshumi nanye ekuseni kuze kube yisishiyagalombili ebusuku, futhi kusukela ngoMsombuluko kuya ngeSonto. Kodwa-ke, lokhu kungase kushintshe ngokuya ngendawo yehhovisi, ngakho-ke sincoma ukuthi ukusesha kwenziwe kuwebhusayithi, njengoba sesishilo ngenhla.
I-Movistar Customer Service Centre ngesevisi yengxoxo eku-inthanethi
Esinye seziteshi zesevisi ye-Movistar ngengxoxo, futhi ukufeza lokhu, kuzokwenziwa ngokungena kuwebhusayithi nangendlela elandelayo:
- Kuzodingeka ukuthi ufake iwebhusayithi ye-Movistar yokusekelwa kwamakhasimende.
- Sithola inkinobho ethi "Ingxoxo Yosizo".
- Iwindi lizovezwa futhi sizobeka "Ngifuna ukuxhumana nomphathi".
Ngengxoxo ye-Movistar, ngaphandle kokuba nomsizi obonakalayo obizwa ngokuthi "u-Nikki", kuzosiza futhi ngezimpendulo zokungabaza umsebenzisi angase aziveze mayelana:
- Ukukhululwa kweqembu.
- Izipesheli noma amaphromoshini.
- Izinkinga ngokushajwa kabusha.
- Hlola ibhalansi ekhokhiwe kusengaphambili.
- Ukuphatheka.
- Umbiko wokwebiwa noma wokulahlekelwa.
- Amafomu nezindawo zokukhokha.
Ngendlela efanayo nocingo lwe-Movistar, isevisi yamakhasimende e-Movistar ngengxoxo itholakala amahora angamashumi amabili nane ngosuku kanye nezinsuku ezingamakhulu amathathu namashumi ayisithupha nanhlanu ngonyaka.
I-Movistar Customer Service Centre ngokusebenzisa amanethiwekhi omphakathi
Ngendlela efanayo, ungafinyelela isevisi yamakhasimende e-Movistar ngokusebenzisa izinkundla zokuxhumana, futhi kulokhu sizolandela lezi zinyathelo ezilandelayo:
- Ngekhasi le-Facebook, ngokuphawula noma ngebhokisi lemiyalezo engenayo: Movistar MX.
- Ngesevisi ye-Twitter, nge-Tweet noma i-DM: @MovistarMX.
- Instagram, nge-DM: movistar mx.
Ngokunjalo, izinkundla zokuxhumana eziningi ze-Movistar zinikeza ubuchwepheshe ngomsizi obonakalayo obizwa ngokuthi "Nikki", yingakho zitholakala amahora angamashumi amabili nane ngosuku kanye nezinsuku ezingamakhulu amathathu namashumi ayisithupha nanhlanu ngonyaka.
Qaphela ngethuluzi le-Mi Movistar App
Enye yezinsizakalo ixhunywe kuthuluzi le-My Movistar App, futhi ngalo ungasebenzisa futhi isevisi yamakhasimende ye-Movistar. Kulokhu, zonke izinsiza zokuxhumana esesizibalulile zivalelwe, nezithonjana zazo eziqondile. Le sevisi ingenziwa ngale ndlela elandelayo:
- Ngokushayela ucingo lwe-Movistar.
- Ingena ezinkundleni zokuxhumana ze-Movistar.
- Ngekheli le-imeyili le-Movistar kanye nefomu lokuxhumana.
- Ngengxoxo ye-inthanethi ye-Movistar.
- Ngendlela efanayo, kukhona ukusesha noma indawo ye-ejensi ye-Movistar noma amagatsha anendawo yesikhathi sangempela.
- Ithuluzi le-Mi Movistar App liyatholakala kumaselula anezinhlelo zokusebenza ze-iOS ne-Android.
Ukusekelwa kwezobuchwepheshe kwe-Movistar nemibiko
Ngokuphathelene naleli phuzu, kufanele sisho ukuthi ayikho inombolo ye-Movistar njengaleyo Yokusekelwa Kwezobuchwepheshe. Ngalesi sizathu futhi uma kwenzeka kudingekile ukulungisa umbiko noma umbiko ngazo zonke iziteshi esizisho ngezansi:
- Ngocingo.
- Ngesevisi yezingxoxo.
- Ezinkundleni zokuxhumana.
- Ezinhlanganweni noma emagatsheni.
- Kuthuluzi le-Mi Movistar App.
Imibuzo evame ukubuzwa mayelana nesevisi yamakhasimende e-Movistar
Njengoba sihlala senza ezihlokweni zethu, ngezansi sizochaza imibuzo evame ukubuzwa evame ukwethulwa kubasebenzisi ngezikhathi ezihlukene, futhi ngenxa yalokhu sibabonisa ngezimpendulo zabo ezifanele ezintweni eziwusizo nganoma yisiphi isikhathi.
Yisiphi isikhathi esilinganiselwe sempendulo kumidiya yokuxhumana ye-Movistar?
Isikhathi sokuphendula sizohluka ngokuya ngeshaneli yokuxhumana ekhethiwe, phakathi kwazo okuhlanganisa:
- Ifoni ye-Movistar: phakathi kwemizuzu eyishumi namashumi amathathu.
- Ingxoxo ye-Movistar: okufanayo lapho ukungabaza noma ukukhathazeka kwabasebenzisi kumiswa ngendlela elayishwe ngaphambili, bazoba nesikhathi semizuzu eyishumi kuya kwamashumi amathathu yengxoxo nesiphathimandla.
- Amanethiwekhi omphakathi e-Movistar: ngokushesha ngokukhathazeka okulayishwe ngaphambilini noma ukungabaza, phakathi kwemizuzu eyishumi namashumi ayisithupha nesiphathimandla.
- Ama-ejensi noma amagatsha e-Movistar: Ngokushesha.
- Uhlelo lokusebenza lwe-Movistar: ngokwesiteshi esikhethiwe kulezi esezibaluliwe.
Ingabe ikhona isevisi yocingo ethengiswayo?
Impendulo ithi cha. Kokubili ukuthengisa nezinkontileka zizokwenziwa ngezingcingo ze-Movistar esizibonise emathubeni angenhla.
Ingabe isevisi yamakhasimende imahhala?
Yebo, empeleni Isevisi Yekhasimende Ye-Movistar imahhala ngokuphelele.
Umfundi angabuye abuyekeze:
Izindaba mayelana Ingqungquthela yevidiyo ku-Telmex
Bona konke mayelana ne- Ithelevishini ngeTelmex I-México