Kufanele kuqashelwe ukuthi Sawubona, Luz. has ngaso sonke isikhathi, ukutholakala lula izinhlobo ezahlukene zokuxhumana futhi ukunaka kwakho kokubili amaklayenti, mayelana nalabo abafuna ulwazi mayelana nenkonzo. Kulesi sihloko, izindlela ezahlukene zokuxhumana nenkampani zizomenyezelwa, phakathi kwezinye izici ezithakazelisayo, ngakho-ke kuhle ukuqhubeka nokufunda ukuze wazi ngokujulile imininingwane yesimo.
Ithini inombolo yocingo yesevisi yekhasimende ye-Holaluz?
Ukuze kube lula kumakhasimende, i-Holaluz inezinombolo zocingo ezimbili zabasebenzisi ukuthola ukuthintana nenkampani, ngoba izinombolo zabo ngezezinsizakalo ezithile, okungukuthi, ngokuya ngesidingo sokuthi umuntu ozoxhumana naye ngokulandelayo:
Sawubona ifoni elula ulwazi (abathintekayo) inombolo okufanele uyishayele ithi 900 670 707 kanye ne-Holaluz Customer Service (amakhasimende) 900 649 292.
Njengoba sekushiwo, iHolaluz inikeza izinombolo zocingo ezimbili zamahhala ezisebenzela umphakathi jikelele, inombolo yokuqala ekhonjiwe isetshenziselwa labo abangazange benze noma yiluphi uhlobo lwenkontileka nale nkampani, kodwa abafuna ulwazi lokuthi bangakwenza kanjani lokho. . Enye inombolo eyamakhasimende, okungukuthi, abantu asebevele banenkontileka echaziwe ne-Holaluz futhi badinga enye imfuneko yesevisi yabo. .
Ithini inombolo yocingo yamakhasimende azithengela wona?
Inombolo yocingo yamakhasimende akwa-Holaluz azithengayo ithi 900 670 170, le nombolo iyatholakala nakubantu abathanda ukufaka ama-solar ehhovisi labo, enkampanini, noma ekhaya futhi ngenxa yalokhu, kufanele baxhumane nesikhathi kusuka ngoMsombuluko kuya NgoLwesihlanu kusukela ngo-9 ekuseni kuya ku-19pm, kodwa, ngenxa ye-covid 19 bhubhane, kungase kushintshe.
I-Selectra, okungenye inkampani ekhethekile efanayo, iphinde inikeze amakhasimende ithuba lokufaka amaphaneli elanga ukuze azisebenzisele wona, kodwa kulokhu ukuhlaziya okuningiliziwe kokusetshenziswa kanye nokuqhathaniswa kwezinkampani ezihlinzeka ngensizakalo kufanele kwenziwe ukuze ukwazi ukuzisebenzisa. yazi ukuthi siyini isidingo esiqondile esilungisa izidingo zeklayenti.
Ucingo lwabakhiqizi bamandla avuselelekayo
El Sawubona ifoni elula kubakhiqizi bamandla avuselelekayo, yilokhu okulandelayo: 900 868 515, iHolaluz iphinde inikeze amakhasimende ayo ithuba lokuxhumana nawo nge-imeyili elandelayo: renewables@holaluz.com, le nkampani imelela abakhiqizi bamandla avuselelekayo ukuze leli klasi lenkonzo , yenziwa emakethe ngokusebenzisa isivumelwano somzimba samazwe amabili.
Uma iklayenti linentshisekelo kulokhu kuxoxisana, kufanele lixhumane nenombolo enikezwe ngenhla, futhi isebenzisa ikheli le-imeyili elikhonjiswe emigqeni edlule. Inqubo elula kodwa ephumelela kakhulu.
Abanye othintana nabo
Njengoba kukhonjisiwe ngenhla, iziteshi zokuxhumana zekhasi elisemthethweni le-Holaluz zinesicelo se-Chatbot esikuvumela ukuthi uveze konke ukukhathazeka okukhona futhi sitholakala ngaphansi kwekhasi endaweni engakwesokudla, usebenzisa umbala opinki. umbuthano ophawu lwakhe olumhlophe vele lukhombisa ukuthi ungaqala ukubhala ukuze uqale ingxoxo eku-inthanethi ngokubeka imininingwane ofuna ukuyiphenya.
Kufanele kukhunjulwe ukuthi le chatbot inamahora ayo okusebenza kusukela ngo-9:00 ekuseni kuya ku-19:00 pm futhi njengoba kwaziwa, ngenxa yobhubhane lwe-covid 19, ingahle ibe nezinguqulo ezithile, kepha noma kunjalo kungaba yiphutha. isixazululo esikahle nesikahle.ulwazi olusebenzayo.
Uma kwenzeka ukuthi inkontileka yezinga isivele iqediwe nenkampani, ungaxhumana nayo ku Indawo yamakhasimende e-Holaluz, Ukuze wenze lokhu, vele uchofoze okulandelayo isixhumanisi futhi uqhubeke nezinkomba ezifanele.
Athini amahora wesevisi yamakhasimende ka-Holaluz?
Endabeni yazo zombili izinombolo ezinikeziwe, uhlelo lwezikhathi lwamakhasimende azohlinzekwa yi-Holaluz luwuMsombuluko ojwayelekile kuze kube uLwesihlanu kusukela ngo-9:19 ekuseni kuya ku-1:XNUMX ebusuku, kodwa njengoba kukhonjisiwe, ngenxa yezizathu zobhubhane, kungenzeka ukuthi lolu hlelo lwezikhathi ngaphansi kwezinguquko, okungukuthi, banamahora amancane okunaka njengoba izisebenzi zabo kufanele zithobele imithetho yezokuphepha efana nokusetshenziswa kwezifihla-buso, ijeli elwa namagciwane, amagilavu kanye nebanga lokuhamba okungenani eliyimitha elilodwa.
Kumele kuqashelwe ukuthi i-Holaluz ivumela amakhasimende ayo kanye nabangewona amaklayenti isisombululo sokwenza i-ajenda noma uhlelo lokubiza oxhumana nabo, oluwusizo kakhulu futhi lwenziwa kahle kakhulu futhi kunoma yikuphi kule nqubo, uchungechunge lwezinyathelo ezibalwe. ngezansi:
- Kuyadingeka ukufaka okulandelayo isiqondiso , khona-ke ukukhethwa kufanele kwenziwe lapho inketho yalokho okubizwa ngokuthi i-Agenda kukhonjisiwe, ekhonjiswe ngombala obomvana.
- Kuye ngecala, inketho ethi "Angikabi iklayenti" noma "Sengivele ngiyiklayenti" kufanele ihlolwe, kuye ngesimo esithile.
- Kumelwe ukhethe idethi nesikhathi ofuna ngaso i-aphoyintimenti, lapho kokubili usuku nesikhathi esiqondile soxhumana naye abafanele kudalulwe futhi ngaleyo ndlela uzuze lokho ofuna ukukuxazulula, lokhu kuzoncika ekhalendeni okufanele ngabe liyagcinwa lapho livela. ekhasini.
- Okokugcina, kuyadingeka ukuqinisekisa ukuqokwa, ukuze ngale ndlela uqiniseke ukuthi umuntu uzothintwa ngesikhathi esifanele.
Ungashayela kuphi uma kukhona ukuphazamiseka?
Uma kunephutha kuHolaluz, kumele ushayele umnyango ophethe lolu hlobo lwesimo, ngenombolo ethi 900 649 464, uma kwenzeka kunomcimbi, amakhasimende akwaHolaluz angaxhumana ngalowo mzila lapho usizo lukhona phakathi nosuku lwansuku zonke. isonto, okungukuthi, kusukela ngoMsombuluko kuya kuLwesihlanu namahora angu-24 ngosuku.
Ukucaciswa: Kumele kucatshangelwe ukuthi uma kuyiphutha, ngaphambi kokuxhumana noHolaluz kuyadingeka ukuthi uqinisekise ukuthi ukuphazamiseka kukuphi, ngoba kungavela ngaphakathi ekhaya noma kuleso simo ekusatshalalisweni kukagesi. , konke lokhu kuvumela ukuthi lula ukuphatha okudingekile futhi kulokhu, eminye yemibandela emibili kufanele ihlangatshezwe kuye ngomsuka wokwehluleka:
Uma iphutha lenzeka ngaphakathi endlini
Kulesi simo, ikhasimende kufanele lixhumane nomkhangisi elisayine naye inkontileka yesevisi yesondlo.
Kufanele kukhunjulwe ukuthi i-Holaluz ayinikezi amakhasimende ayo ugesi noma izinsizakalo zokulungisa igesi, noma kunjalo, noma ngabe usayine inkontileka ngamanani we-Holaluz, ungaxhumana nenye inkampani enale nketho.
Uma iphutha lenzeka kunethiwekhi yokusabalalisa
Kulesi simo i umsabalalisi uma udinga ukuthola isisombululo sale nkinga, isibonelo, izinkampani ezifana ne-Selectra zincoma ukuthi ikhasimende lixhumane nomsabalalisi onesibopho sokubukeza lesi sigameko, kodwa uma ungazi ngakho, kuhle ukuthi uxhumane no-Holaluz ngokuqondile ukuze bangakwazi abafana abanikeza ulwazi kumsabalalisi futhi ngaleyo ndlela uyazi ngokwenzekile.
Futhi uma kukhona okungahambi kahle, ungakwazi ukufaka isikhalazo enkampanini?
Impela likhona ithuba lokuthi ikhasimende lidalule noma yisiphi isikhalo elinaso mayelana ne-Holaluz, lokhu kungenziwa ngalezi zindlela zokuxhumana ezilandelayo: Inombolo yocingo yezikhalo ithi 900 906 021, kanye ne-imeyili: amakhasimende @holaluz.com , ungaphinda uye mathupha ekhelini elilandelayo: Edificio, Passeig de Joan de Borbó, 99, 08039 Barcelona.
Uma inqubo izokwenziwa mathupha, imithetho yezokuphepha ebekwe ngenxa yobhubhane lwe-covid 19 kufanele inakwe, obekushiwo ngaphambili, ngoba ngenxa yalokhu, kungase kube nezinguquko maqondana neshejuli. .wokunaka.
Isikhalazo singaphathwa futhi ngezinkundla zokuxhumana ze-Facebook ngu-HolaLuz.com, kanye ne-Twitter @HolaLuzcom, ekugcineni nge-Instagram @holaluz.com
Iyiphi inqubo okufanele ilandelwe lapho kufakwa isikhalazo esifanele?
Okokuqala, umdayisi uzokhombisa inombolo kumuntu owenze isimangalo, okufanele igcinwe ukuze kusheshiswe le mfuneko. Kunjalo, iklayenti lingabheka isimo sokuthi isicelo salo sinjani ngendawo yeklayenti, ngokusebenzisa isigaba esithi "Imibuzo".
Uma kwenzeka uHolaluz eseyixazululile inkinga, bazothumela i-imeyili kukhasimende eqinisekisa isinqumo se-oda labo, uma bengavumelani nesixazululo esinikezwe inkampani, kufanele bayikhombise nge-imeyili, ifeksi noma i-imeyili eqinisekisiwe, kunconywa ukuthi ikhophi nezisekelo ezifanele kuvikelwe, ekuthumeleni nasekutholeni lapho isicelo senziwe, ukuze ngale ndlela kwenziwe esinye isicelo esifanayo kwenye indawo.
Uma u-Holaluz engakwazi ukunikeza impendulo egculisayo kuklayenti, angaya ezinhlanganweni ezilandelayo:
- I-OMIC (Ihhovisi Lolwazi Lomthengi Kamasipala).
- I-Consumer Arbitration System.
- I-CNMC (Ikhomishini Kazwelonke Yezimakethe Nokuncintisana).
- Kufanele ukhombise ikheli eliphelele lemboni namandla omphakathi ozimele lapho indawo ekhonjiswe kwinkontileka ikhona.
Indlela yokwenza inkontileka yesilinganiso nenkampani?
Uma usucacelwe ngezinsizakalo ezihlinzekwa ngu-Holaluz futhi usunqume ukuba yiklayenti, usungula inkontileka nale nkampani, kuhle ukuthi ulandele lezi zinyathelo ezizokhonjiswa ngezansi:
- Yenza ushintsho ku-Holaluz, ngenqubo elula, ucabangela ukuthi kunoma iyiphi invoyisi yangaphambili idatha yenkontileka ibonakala, okusobala ukuthi iwusizo futhi lonke ulwazi oludingekayo lungaqinisekiswa futhi kuyadingeka futhi ukuqedela ukubhaliswa okungatholakala kalula. kokulandelayo ikhasi. :
- Enye indlela elula kakhulu futhi evumelekile ukusebenzisa inombolo yocingo ezoqashwa futhi ithi 900 670 707.
- Kufanele uphendule uchungechunge lwemibuzo evamile ebalulekile ekutholeni inkontileka yesevisi, kuyadingeka futhi ukuthi uthole ikheli eliqondile lapho isicelo sizokwenziwa khona futhi ubonise ukuthi indawo yokuhlala evamile, noma yesibili, noma kunoma yikuphi uma mayelana nebhizinisi. Eminye yemibuzo evame ukubuzwa ukuthi uma kunogesi endaweni, okusho ukuthi kumele kucaciswe uma kuwukushintshwa kwenkampani noma ukubhaliswa komsebenzi.
Ngemva kokuphendula uhlu lwemibuzo, ulwazi olulandelayo kufanele lunikezwe:
- ikheli noma CUPS (Ikhodi Yephuzu Lokuhlinzeka Ngezinto Zonke). Okuku-invoyisi.
- Idatha yomuntu siqu lapho kuzothintwa khona umnikazi wesikhathi esizayo wenkontileka kagesi noma igesi kanye ne-DNI.
- I-IBAN iyiNombolo Ye-akhawunti Yebhange Lamazwe Ngamazwe noma Ikhodi Ye-akhawunti Yasebhange, njengoba ibalulekile ngesikhathi sokukhokha ngokuqondile.
- Ngempela amandla kagesi oqashiwe.
- La Izinga le-Holaluz ukuthi umnikazi wesikhathi esizayo azokhetha.
Isiphetho
Njengoba kungabonakala ekuthuthukisweni kwalesi sihloko, inkampani i-Holaluz inikeza amaklayenti ayo amanje noma azayo uchungechunge lwezinsiza ezivumela ukuthi bathole othintana naye, womuntu siqu noma obonakalayo, ngendlela yokuthi izidingo zabo zihlangatshezwe kahle ngangokunokwenzeka. , ngomgomo omkhulu wokuthi lawa makhasimende aneliseke ngokuphelele futhi isevisi enikeziwe iyona efaneleke kakhulu.
Ngakolunye uhlangothi, lapho, ngokwesibonelo, kufiswa ukugxila kulokho okuhlobene nokuwohloka, iklayenti kufanele libe nalo lonke ulwazi oluhlobene necala ezandleni zakhe, ngoba ngale ndlela ngokusobala liyoba nethuba elikhulu kunawo wonke. ukufeza ngempumelelo inhloso yesicelo sakhe.
Kumele kuqashelwe ukuthi inhloso yenkampani ye-Holaluz, kunoma yisiphi isimo, ukujabulisa amakhasimende ayo ngendlela efanele, empeleni, ngaphandle kwenkinga, inikeza abasebenzisi bayo ithuba lokuya ezinhlanganweni ezihlukahlukene ezisemthethweni, uma kwenzeka ukunaka kwabo. ukwemukela libolekiwe kubo kakukho ekuthandeni kwabo okupheleleyo.
Uma lesi sihloko siye sathandwa ngumfundi, kunconywa ukuthi uvakashele izixhumanisi ezilandelayo ezihlobene nesihloko okuxoxiwe ngaso futhi ezingase zikuthakasele ngokuphelele.
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