Isevisi kagesi negesi eSpain iwumthwalo wezinkampani ezimbalwa, kuye ngendawo. Okwamanje lapho umsebenzisi ethula ukwehluleka kwesevisi kagesi noma igesi, kufanele baxhumane, omunye wabo ukhona Ukuqhekeka Kwemvelo. Lesi sihloko sizobonisa ikhathalogi ephelele yokuthi ungacela kanjani ukusekelwa, izinombolo zocingo ukuze uthole usizo, yini okufanele uyenze uma kunomcimbi.
Izinombolo Zocingo Zokuthintana Nama-Naturgy Breakdowns
Kubalulekile ukuthi abasebenzisi baziswe ukuthi indawo ngayinye yemephu ihlinzekwa yizinkampani ezihlukene zesevisi, ngoba uma umuntu evuka kumele axhumane, njengoba kwenzeka Ukuqhekeka Kwemvelo. Okulandelayo, labo abasabalalisa eqenjini lale nkampani bazobizwa ngokuthi:
- I-Union Fenosa Distribution. Yinkampani yaseNaturgy, ebhekele ukuhlinzeka ngogesi ezweni lonke. Ngokusebenzisa lesi sixhumanisi (bheka inketho yokusabalalisa), amakhasimende angathola izindawo lapho anikeza khona usizo.
- I-Nedgia. Ibhekelele ukuhlinzeka ngegesi yemvelo eqenjini leNaturgy, nayo itholakala kuzo zonke izindawo zezwe. Ukuze uthole mayelana nezindawo lapho behlinzeka khona ngenkonzo, kutuswa ukuthi uvakashele inkundla ekhonjwe ngenhla futhi uqinisekise ukuthi bayayithamela yini.
Uma umsebenzisi eqinisekisa ukuthi enye yalezi zinkampani iyona ehlinzeka ngensizakalo ebhizinisini noma ekhaya, ukuze acele ukusekelwa okuthile kufanele enze ukuxhumana ngokusebenzisa izinombolo zocingo ezilandelayo ezinikezelayo. Ukuqhekeka Kwemvelo, ngezinkinga ezingalindelekile noma lapho beyeka ukunikeza ukusekelwa.
Inombolo yoxhumana nabo abavela Naturgy Ucingo Ukuphuka:
- Ugesi. Inombolo yokuxhumana nesevisi ngezikhathi zokwehluleka ngu-900 333 999.
- Ugesi wemvelo. Inombolo yokuxhumana nesevisi ngezikhathi zokwehluleka ngu-900 750 750.
Izinombolo zocingo ezingabizwa mahhala ezisebenza nsuku zonke nangawo wonke amahora. Iklayenti kufanele lazi ukuthi ukuchithwa kwempahla yekhaya noma yebhizinisi kuyizindleko zomsebenzisi we-akhawunti.
Lapho ucela ulwazi noma ucubungula noma yikuphi ukusebenza okuhlobene nempendulo yokwehluleka, ukucela iseluleko yi Naturgy Ucingo Ukuphuka akukho mali.
Isaziso Sephutha Ngokwakho
Uma iklayenti linesikhungo senkampani esiseduze nendawo elikuyo noma lapho lihlala khona, lingacela usizo ehhovisi elibonisa ukuthi linaliphi iphutha. Izisebenzi ziqeqeshelwe ukulungisa inkinga noma kube nethimba leza esizeni ukuze lilungise inkinga.
Umsebenzisi wazi kanjani lapho iphutha likhona?
Emsamo Iwebhusayithi yeNaturgy Kukhona indawo lapho kunenkinga khona (bheka isimo sesevisi), noma ohlwini lokuphazamiseka kukagesi okuvezwayo lapho zonke izindawo lapho inkinga yenzeka khona, isimo kanye nosuku oluhlelelwe isixazululo sayo kuqanjwe ngalo.
- Usizo lutholakala kuphela ngenkonzo kagesi.
- Ngalesi sikhathi iNaturgy (Nedgia) ayinayo indawo enephutha yegesi.
Xazulula Ukuhluleka Kogesi lapho ungelona Ikhasimende Lemvelo
Inkampani ebhekele ugesi okungeyeNaturgy i-Unión Fenosa Distribución. Uma umthengi enikezwa le nkampani futhi edinga usizo oluthile, kufanele aphenye ukuthi iyiphi inkampani ephethe kuleyo ndawo futhi acele ukusekelwa ngesevisi.
Ngalokho, udinga ukubuyekeza irisidi yokukhokha, kufanele kube negama kanye nendlela yokuxhumana.
Enye indlela iklayenti elinayo ukwenza ukusesha ebalazweni lapho ukuhanjiswa kukagesi kutholakala khona, lapho kuboniswa khona iningi lalabo abaphethe ukuthunyelwa kwenkonzo kagesi kanye nezinhlangano zamahhala eziphethe lo msebenzi.
Endaweni efanayo yesikhulumi, ungathola futhi izinombolo zocingo zezinkampani zabalamuli, lapho umsebenzisi angaxhumana khona futhi acele usizo ngokuhluleka kukagesi noma nganoma yikuphi ukuphathwa mayelana nalokhu.
Umsebenzisi ongabhalisiwe eNaturgy ukuxazulula kanjani Ukuhluleka Kwegesi?
Inkampani esabalalisa i-Natural gas (Nedgia) iphathelene neNaturgy, futhi uma ikhasimende lingelona ilungu lenkonzo elinalo, alikwazi ukucela ukwesekwa kule nkampani ngoba akuwona umthwalo walo. Uma udinga noma yiluphi usizo, kufanele uthintane nenkampani lapho igesi yakho ingaphansi, futhi ngaleyo ndlela uxazulule iphutha.
Ukuze wazi igama lenkampani ephethe insizakalo, kufanele ubuyekeze irisidi yokukhokha, lapho ungathola khona lonke ulwazi oludingekayo njengekheli, izinombolo zocingo kanye nenombolo eyabelwe njengeklayenti.
Futhi kuwebhu, iklayenti lingabona ukuthi izinkampani ezihlinzeka ngenkonzo yegesi ezweni zitholakala kanjani.
Ukugcinwa Kwemvelo Kwamakhasimende ayo
Okokulungiswa kwe Ukuqhekeka Kwemvelo kagesi noma igesi yemvelo, lapho umsebenzisi enza ubudlelwano, ukulungiswa kufakiwe, ngokubambisana kwesevisi yezobuchwepheshe yenkampani.
Phakathi kosizo abenza isondlo ku Ukuqhekeka Kwemvelo Yilezi:
- Umsebenzi we Naturgy Light Breakdowns olunikezwa i-Servielectric.
- Uma kukhulunywa ngosizo Ukuqhekeka Kwemvelo igesi iServigas.
Yini onayo futhi iyini intengo ye-Servielectric de Naturgy?
Usizo olunikezwa i-Naturgy olubizwa nge-Servielectric, luvikela yonke into ehlobene nokusungulwa kwamanethiwekhi kagesi ezindaweni zokuhlala kanye nokwehluleka kwezinto zikagesi noma izinto zokusebenza zokupholisa imvelo.
Kuyini okuqukethwe kwe-Servielectric?
- Lungisa ngesikhathi sezinto zikagesi zekhaya, isiphephetha-moya kanye nephampu yokushisa.
- Ukuvakasha ekhaya kumahhala ngokuphelele.
- Inesikhathi samahora amathathu okusebenza ngaphandle kwenkokhiso.
- Benza isevisi yokulungisa uma ugesi unqamuka.
Ukuzihlanganisa nenkampani kunentengo engu-€4,28 ngenyanga. Labo abathanda ukwenza inkontileka nenkampani uma benza kanjalo manje bazoba nesaphulelo esingu-(10%) senani eliboniswe ngenhla.
Izinombolo zocingo zokuxhumana ze-Naturgy Servielectric:
- Ukucela ukugadwa nosizo kukhona inombolo ethi 900 408 080.
- Ezinkontileka zeServielectric kunenombolo ethi 900 333 555.
Izidingo kanye Nokwehluleka Ngogesi
Uma kwenzeka umcimbi odinga ukuba khona kochwepheshe, ikhasimende kufanele licele ulwazi ku- ikhasi lewebhu abahlinzeki abahlukene abasesha ohlwini olusemthethweni lwe-CNE (uhlu lwabasabalalisi).
Inkampani esabalalisa ukukhanya endaweni ngayinye iyona okumele iphendule uma kuhlinzekwa ugesi, yingakho umsebenzisi kumele athinte ngokushesha uma enesimo esiphuthumayo noma ehluleka.
Kufanele futhi ukhumbule lokho okushiwo ngenhla ukuthi ukukhuphuka kokukhanya ngaphakathi kwendawo yokuhlala kungokwakho futhi kuwumthwalo wemfanelo womnikazi. Lapho i Ukuqhekeka Kwemvelo, kufanele baxhumane nenkampani kagesi echwepheshile.
I-Servielectric
Inkampani ebhekele ukulungiswa nokugcinwa kokufakwa kukagesi kanye nezinto zikagesi i-Servielectric, usizo lwendawo yokuhlala kanye nokugcina konke okuhlobene nenkonzo kagesi, kunconywa ukwenza ukugadwa minyaka yonke.
Imithetho ye-RITE RD1027/2007, yangomhla zingama-20 kuJulayi, 2007, iphakamisa ukuhlolwa kokuvimbela kanye ngonyaka kuzo zonke izinto zokusebenza ukuze zivumelane nesimo sezulu (ama-air conditioners namaphampu okushisa). Kungakho kufanele uqashe inkampani ebucayi nechwepheshile ukwenza lo msebenzi kanye nesipiliyoni ekufakeni okuhlobene.
I-Servigas, Isevisi Yokuhlela Igesi Yemvelo ye Imvelo
I-Naturgy Averías, inosizo lokulungisa futhi inikeza igesi ekhaya ebizwa ngokuthi i-Servigas. Uma umuntu ejoyina i-akhawunti yale nkampani, bazoba nezixazululo kanye nokulungiswa kokuhluleka kwegesi endaweni yokuhlala noma ebhizinisini unyaka wonke nanoma yisiphi isikhathi.
Iyiphi isevisi ehlinzekwa yi-Servigas?
Usizo i-Servigas enalo kubo bonke abasebenzisi abahlomula ngegesi nakho konke okuhlobene nalo mkhangisi kuhlelwe ngezansi:
- Amalungiselelo ekusungulweni kanye nemishini edinga isevisi yegesi ukuthi isebenze.
- Dlulisela ekhaya, mahhala futhi ngaphansi kwamahora amathathu.
- Banosizo lomsebenzi wabasebenzi ngaphandle kwezindleko isikhathi esingamahora amathathu.
- Iphinde ibe nokugadwa minyaka yonke.
- I-Servigas inenani elingu-€7,20 lokwenza inkontileka yanyanga zonke. Uma inhlangano enentshisekelo yenza isivumelwano ngalesi sikhathi, inesaphulelo esingu-(10%) enkokhelweni yanyanga zonke.
Izinombolo zocingo zokuxhumana ze-Naturgy Servigas:
- Ukucela ukugadwa nosizo kukhona inombolo ethi 900 408 080.
- Ezinkontilekeni zeServigas kunenombolo ethi 900 333 555.
Izidingo kanye nokwehluleka ngeGesi Yemvelo
I-Nedgia inikeze izindawo lapho inesibopho sokumaketha isevisi. Umsebenzisi odinga ukwazi ukuthi ubani osabalalisa endaweni yakhe kufanele acele imininingwane ohlwini olusemthethweni lwe-CNE lapho kutholakala zonke izinkampani ezizinikele ekusabalaliseni igesi.
Uma kunephutha noma ukuphazamiseka kwegesi endaweni lapho indlu ikhona, kufanele bacele usizo enkampanini eyabelwe indawo ukuze ilungise ngokufanele.
Abasebenzisi kufanele bakhumbule ukuthi konke ukufakwa kwegesi ngemuva kwendawo yokuxhuma yesakhiwo kungumsebenzi womnikazi, kanye nezindawo ezivamile uma kwenzeka izakhiwo; kuphela ukuthi inkampani esabalalisayo ingumnikazi wendawo. Abanikazi yibona okumele banakekele ukulungiswa futhi bawugcine usesimweni esihle.
Futhi ekhaya, iklayenti kufanele libe nesibopho sokwenza okufanayo ukuze lisebenze ngendlela efanele futhi isevisi isebenze ngendlela efanele.
izinceku
Yinkampani eqokelwe ukuxazulula amaphutha nemicimbi eyenzeka ngegesi, igcine futhi ilungise ama-boilers, amasistimu okushisa nazo zonke izinto ezisebenza ngegesi ekhaya, okubandakanya ukwenza isevisi yokuqinisekisa ngezikhathi ezithile okuyisidingo. .
Umthetho obhekisela ekufakweni kwamazinga okushisa aphezulu ezakhiweni, i-RITE, (RD1027/2007) yangoJulayi 20, uthi kuyadingeka ukuhlola ama-boilers ngezikhathi ezithile. Ngenxa yalesi sizathu, ukuhlaziya okuhle nokugcinwa kwayo yonke imishini esebenza ngegesi kufanele yenziwe.
Ungasenza Kanjani Isimangalo Enkampanini Yezemvelo?
Noma yimuphi umsebenzisi wenkampani uma udinga ukwenza isimangalo kuye Ukuqhekeka Kwemvelo Ungakwenza ngokusebenzisa inombolo yocingo yesevisi yamakhasimende, ngokugcwalisa ifomu lesicelo ongalicela kuphothali ye-inthanethi, noma ngokuvakashela indawo yenkampani yesevisi yamakhasimende.
- Izimangalo ezigqame kakhulu eNaturgy:
- Cela ukucaciselwa ngokuthola inkokhelo.
- Cela incazelo yemali okumele ikhokhwe noma inani leNaturgy.
- Idinga incazelo yendlela umsebenzisi ahlinzekwa ngayo.
- Cela impendulo kusondlo.
Izindatshana ongazithakasela:
Idatha ku- Imali emisiwe ye-Iberdrola
Izindaba Ezimayelana Totalplay Isevisi Yamakhasimende
Izindaba mayelana vala ugesi we-Iberdrola