Discover in this article the procedures you can do with the Madrid Gas Network in Spain, including reading the meter, telephone numbers to report breakdowns, inspections, among others. Also, find out about the virtual office that this company makes available to you and the procedures you can do online through it.
Madrid Gas Network
La Madrileña Red de Gas is a company dedicated to distributing natural gas in various areas of the Madrid region. Therefore, in this publication we will see which are some of the municipalities where the company is responsible for providing the service.
However, before continuing reading the publication, it is important to clarify the difference between a gas marketer and a distributor. All Spanish citizens can choose the gas marketing company to purchase the service. However, the distributor cannot be chosen and is assigned according to the geographical area where you are domiciled.
Therefore, it is important that you check if the place where you live receives the supply by the Madrid Gas Network. That is, verify that it is within the distribution area of this company.
In addition, it should be noted that this company works in certain parts of the capital region of the country and in that sense only offers its services to certain municipalities.
In the event that you are certain of receiving the gas through this distributor, within this publication you will also see the various procedures that you can carry out. For example, if you have a service failure, you can communicate through the free phone Madrileña Red de Gas, manage an inspection, acquire the service, among others.
We will also see the procedures that can be done online and without leaving home, with this company. However, below we will answer one of the most important points, which is: Where does the Madrid Gas Network?.
In which areas does the Madrid Gas Network operate?
This company distributes the gas service to 41 municipalities in the Community of Madrid. In other words, it covers a considerable part of the geographical region and therefore there are many citizens who receive gas through the viaducts of the Madrid Gas Network.
There are approximately 835.000 supply points, which this company actively owns and which are also connected, bringing gas service to citizens. In this sense, below we will see a list of the main locations of action of the company:
- ajalvir
- Algete
- Camarma Esteruelas
- Colmenarejo
- El Vellón
- Griñón
- Humanes de Madrid
- Majadahonda
- Navalcarnero
- Pozuelo de Alarcón
- San Lorenzo del Escorial
- Soto del Real (LPG)
- Torrelodones
- Among others.
In case you want to review the complete list, you can enter the official website of Madrid Gas Network and press the section . On the other hand, you can also consult the following map of the Madrid region, the areas marked in blue are where the company operates.
Procedures you can perform
As we said at the beginning, this service distributor brings gas to users according to the region of residence where they are located and has nothing to do with the marketer. Therefore, it does not matter whether or not you change your gas marketing company, as long as you remain in the same home.
So, taking all this into account, customers can make various arrangements with this company related to their service. These procedures may be similar to those you do with the gas marketer and therefore they are shown below for your consideration:
- Give the meter reading to Madrileña Red de Gas? Reading phone.
- Report a breakdown: Madrileña Red de Gas breakdown telephone number.
- Schedule a periodic inspection of Madrileña Red de Gas.
- Request gas supply with Madrileña gas network.
- Request the CUPS code from Madrileña Red de Gas.
However, note that the Madrid Gas Network As a distributor, it is only responsible for procedures that have to do with the gas supply and the viaduct network. Consequently, actions such as consulting the contract or the gas rate, do not correspond to Madrileña, but to the marketer to which it is subscribed.
Below we will see how to make arrangements with the distributor one by one in detail and explain the considerations corresponding to each case.
Give the Meter Reading
The meter readings of Madrid Gas Network They are done every 2 months. This procedure is carried out with the aim that both the marketer and the distributor can collect exactly the gas consumed by the user. However, these readings can be both precise and estimated.
The case that the precise readings occur when the client is present in his home at the time that the company's technicians make the measurement. In this way, both the company and the customer can verify that there are no faults in the measurement of supply.
On the other hand, the estimated readings are given when the client is away from home and therefore the technicians cannot make the direct measurement. Consequently, they proceed to estimate the reading and work with that data during the time elapsed until the next measurement.
It should be noted that the way to estimate the gas reading is through the consumption generated in previous periods. Therefore, it is preferable that you check with the distributor the dates on which the reading is done and make sure you are inside the house so that they can measure it directly.
On the other hand, you can also give the gas consumption reading online to the company. This way you avoid estimated readings and record your supply more accurately. This clarity is very important for the customer, because in the event of a leak or failure to measure gas consumption, more money can be paid on the bill than corresponds.
If you want to give the measurement online, you can do it through the company's Customer Area. Below, you will find the link to enter directly on this platform:Access to the Client Area
Remember that this reading should be done every two months. However, to read the meter, you must take a clear photo, in which the serial number of the equipment and the marked value can be seen.
Use the Phone to Report Troubles
When reporting breakdowns, citizens should know which are the responsibility of the gas distributor and which are the responsibility of the marketer. In this sense, the Madrid Gas Network As a distributor, it is responsible for maintaining the good condition of the gas transportation networks and ensuring supply to all its customers.
It should be noted that this company has contact mainly with the marketer that sells the gas to retail users. However, citizens can also call the telephone Madrid Gas Network and report any failure they see in the supply networks.
It is important that all users are aware of reporting any anomaly they detect in the system, since gas is a very unstable and dangerous fossil fuel that can affect the well-being of citizens.
Similarly, if your service is interrupted for no apparent reason, you should also contact the distributor.
In this sense, the customer service telephone number that is at your disposal is the following:
- Contact: Gas Emergencies
- Phone: 900 601 010
However, it must be remembered that the Madrid Gas Network It is only responsible for failures caused in the transport network. Therefore, if the failure occurs in the individual installation of your home, it is the responsibility of the property owner.
Consult Periodic Inspection Prices
The price you set Madrid Gas Network for the mandatory periodic inspection it is €43,57 plus VAT. However, this charge is made automatically and is reflected in the gas bill issued after the inspection.
This charge can increase the cost of the gas bill considerably. However, we must bear in mind that this periodic review is mandatory, it also helps to guarantee the integrity of the service networks and reduces the risk of leaks or explosions.
Likewise, these inspections are carried out every 5 years and therefore it is an infrequent expense. This procedure benefits the client and guarantees the safety of citizens against the distribution of a dangerous fossil fuel.
In this sense, the inspection consists of checking all the visible parts of the installation viaducts. Likewise, they also check the meters, the appliances that work with gas, their connections and the ventilation. Therefore, this procedure lasts around 20 minutes and does not represent a major inconvenience for customers.
However, said review requires the presence of the homeowner, and therefore Madrid Gas Network issues a notice to the owners by letter, e-mail or message informing the date of the inspection. In this way, the company allows the user to organize their agenda with time and ensure their presence on the day of the management.
In addition, the date proposed by the company can be modified by the client in case of having another commitment. To change this date, you can call the customer service phone number or do it from the “Customer Area”.
How to Plan the Inspection?
To plan the obligatory periodic inspection and do it on a convenient date for you, you can call the Madrileña Red de Gas telephone number. Once you are online with the operator, you must press the number 2 and the system will direct you to the menu of .
There, you will be able to hear which dates are available and choose the one that best suits you to complete the process. On the other hand, you can also request the inspection appointment from the "Client Area".
Possible Inspection Results
At the time of the inspection, the technicians of Madrid Energy Network They can communicate three possible results of management. Next, we will see what these outcomes can be and the actions to be carried out in each case:
- Favorable inspection: It means that all the connections are working perfectly and therefore the technician gives you the Inspection Certificate.
- Unfavorable inspection: In this case, it means that the technician found dangerous faults in the gas connections and therefore he will give you a document correcting the anomalies. If they are very serious, the service is suspended until the problem is resolved.
- Absence of the owner: The company proceeds to assign another appointment to carry out the inspection of the place at another time.
What is the difference between Periodic Inspection and Reviews?
There may be confusion between the mandatory inspection and the revision of the boiler. Therefore, it is convenient to clarify these two procedures are different.
First, the mandatory inspection is done by the gas distributor to check the gas viaducts and it happens once every 5 years. For its part, the revision of the boiler is carried out by the marketer with which the service has been contracted or by independent companies dedicated to providing this service.
In other words, the inspection of the boiler is the responsibility of the client and therefore he is the one who must request and pay for this task. However, it is advisable to carry out revisions only every 1 or 2 years, so it is not a frequent expense for the user.
Request gas supply with Madrileña Red de Gas
Before doing this, you must verify that Madrid Gas Network is the distributor in charge of supplying the gas in your region of domicile. If this is the case, you can make the request using the registration form on the company's website.
Through the following link, you can directly access said form: Request Supply.
After acquiring the gas service, you must pay on your first bill, the registration and connection fees for connecting to the Madrid network supply.
On the other hand, if you are already a customer of this company and wish to purchase another gas supply, you can carry out the procedure directly in the online Customer Area. You must enter the virtual platform and press the option that says .
Request the CUPS code from Madrileña Red de Gas
Your CUPS code is found on all utility bills issued by the gas company. However, if you do not have bills on hand, you can contact the Madrid Gas Network and the company staff will give you the requested information.
In addition, if you have access to the distributor's "Customer Area" virtual office, you can also check your CUPS code. It is located at the top right of the platform and can start as ES0234 or ES0236.
However, to receive the CUPS code you must be domiciled in a region where the distributor operates Madrid Gas Network and provide your name, surnames, telephone, ID, among others.
What Procedures to Do in the Virtual Office?
So far we have talked about some of the things you can do in the virtual office de Madrid Gas Network. However, in this section we will see an organized list with the procedures that are available in the Client Area of this distributor:
- Send and consult the history of meter readings.
- Consult and modify the date of the periodic inspection.
- Request a new supply registration.
- Consult the consumption of gas generated.
- File a claim with the company.
- Check pending appointments and request an appointment.
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