In this opportunity, reference will be made to the company nortegas before (Naturgas Energía), which is responsible for supplying natural gas in the Basque region and in autonomous communities such as Cantabria and Asturias. Likewise, the telephone numbers to contact the company will be indicated, as well as the moment to make the contact and verify the distributor that corresponds to the respective area. It is recommended to read this article for more information.
What is Nortegas? Ancient Naturgas Energy
The Nortegas company, formerly known as Naturgas Energía, as indicated above, is a company that is responsible for supplying natural gas to homes and businesses located in the Basque Region, especially in Asturias and Cantabria.
This company was born in 2003, previously under the name of EDP Naturgas Energía, but in 2018 due to the separation with the distributor of the EDP group, the company took its new name as Nortegas Energía Distribución SAU.
Nortegas (distribution company) currently has a natural gas transportation network that exceeds 8.100 km in length, supplying energy at more than 1.000.000 supply points.
Information about Nortegas Gas
As indicated above, the company has a corporate name: Nortegas Energía Distribución SAU, likewise in the past it was identified with its old NIF (Tax Information Number); now known as CIF (Tax Information Code) and is currently: A95292223, finally its physical address, which is located at C/ General Concha nº20, 48010, Bilbao.
Nortegas Energy Telephone (Naturgas)
Nortegas has different telephones, for your clients to communicate for free, depending on the type of requirement they are going to need. Below are the contact numbers for each specific case:
- For Customer Service, the telephone number to dial is 900 902 933
- If the customer needs to call the Gas Emergencies, they should call 900 400 523
- If you wish to contact Contribution of Readings, the number to call is 900 902 934.
It should be noted that in all the indicated telephone numbers, Nortegas allows the alternative that the customer is attended to in Spanish, for this he must press the 1 key on the telephone or also if he wishes it in Basque, he must dial number 2.
When should the Nortegas phone be contacted?
You should contact the Nortegas phone, in situations such as the following:
- When you want to provide the meter reading.
- To request the gas connection
- Call the gas breakdown or emergency department
- File a claim with Nortegas
- Request for a periodic inspection
- In case of any manipulation and irregularity, it is suggested to file a complaint.
It should be noted that many of these situations indicated can be processed through the company's website, in Online Management, to do so, the respective spaces requested there must be filled out.
The most common procedures carried out by customers on the web are the following:
- Request the gas connection.
- Perform meter reading.
- Process a claim.
- Report irregularities or anomalies that can be observed.
In the event that Nortegas Energía is not the distributor in a customer's area, inquiries can be made at the gas distribution map, to validate the company corresponding to the community.
What is the phone number to report a breakdown?
If a fault or breakdown occurs, the client must be aware and take into account that it is necessary to make a report as soon as possible, so that the service interruption is resolved in the shortest time foreseen.
On the other hand, when indicating that such a fault exists, the following must be taken into consideration:
- Like other gas distributors, the company takes responsibility for the failures that are caused in the transmission network, since a section of the installation that is owned by the company.
- If the breakdown is internal, that is, within the home or business, the person responsible is solely the owner of the property.
To contact the breakdown and emergency department, you must dial the telephone number 900 400 523, which is available 24 hours a day.
Below is the address of the Nortegas offices that are available, as well as their respective telephone numbers:
Office in Bilbao
Nortegas covers the entire North of Spain and is located in the communities of the Basque region, with offices in Bilbao, Santander and Oviedo.
Customers are mostly concentrated in the Basque region, which is why the natural gas company has its headquarters in Bilbao.
The office is located at C/ General Concha nº20, 48010, Bilbao, and can be contacted by telephone number 946 14 00 20. Keep in mind that its office hours are as follows: Monday to Friday: from 8:20 a.m. to 08:00 p.m. and Saturdays from 14:00 a.m. to XNUMX:XNUMX p.m.
It should be noted that these schedules may be subject to change due to the Covid 19 pandemic and that health regulations must be complied with, among which are the use of face masks, disinfectant gel, gloves, washing hands regularly and keeping the social distance.
Nortegas Santander (Cantabria) : Office and telephone
The other part where Nortegas customers are concentrated is in Cantabria and Asturias. The location of the Santander office is indicated with its respective telephone number:
Its location is at Avenida Reina Victoria, 2-4, 39004, Santander and to communicate by telephone the number is 946 14 00 20, you must take into account the hours of operation from Monday to Friday from 08:00 a.m. to 20:00 p.m. and on Saturdays 08:00 p.m. to 14:00 p.m.
Nortegas Asturias: Office and telephone
It also has an office in Oviedo, Asturias, for which the data that corresponds to it is exposed, such as its location and telephone number.
The address is C/ Caveda 21, (Caveda Business Center), 33002, Oviedo, it has two telephone numbers to make contact and they are the following: 946 14 00 20 and 985 22 98 92, opening hours are Monday to Friday from 09:00 a.m. to 14:00 p.m. and Saturdays from 16:00 p.m. to 19:30 p.m.
It is required to provide the meter reading
Nortegas customers can easily verify the meter reading, either by telephone to provide readings, or the online form, which can be found on the company's website, is also possible. The phone number for this type of management is 900 902 934 and is available at all times.
In case of choosing the online route, the client must identify himself as the owner of the contract, for this he must have his ID available and show it, it is also necessary to provide his contact telephone numbers, as well as the corresponding email, another requirement is that must also facilitate CUPS code (Universal Supply Point Code), to achieve the intended objective.
The value that must be indicated must coincide with the first six digits of the holder's counter, since otherwise the process or procedure stops until everything is correctly provided.
Having access to the reading allows the holder to know their precise energy consumption that is generated in the billing cycle, thus avoiding calls for approximate readings, which control consumption based on the uses that have been made. generated in previous periods.
Facilitating the correct reading, allows knowing the exact consumption of energy generated during a billing period and thus avoiding the so-called estimated readings, all of this represents help and saves time for the client and in this way establishes a simple way to control the expense based on the consumption generated in previous times. This expense will be reflected in the bill monthly issued by Nortegas.
Management of gas connections
It should be borne in mind that if you wish to contract a gas rate with Nortegas, the installation of the infrastructure must be fully executed and, in addition, the correct connection with the gas service distribution network must have been made, and it must also be completed. the connection with the supply point, all of this will adequately contribute to the success of the future natural gas energy supply service.
You can request a free consultation of the budgets, through the following form. The company has an online application available for this type of gas connection requirements and when it has been completed, the client will receive the Gas Installation certificate, which indicates that the work has been carried out correctly.
After this process has been completed, the client can contract the desired gas rate by contacting the respective marketer, so that from that moment on they will already enjoy the service.
How to make a claim to the company?
The company's clients can manage their claims through a number specially designated for claims, they must also enter the claim form for this situation.
- The phone number for claims is as follows: 900 902 933
In the event that the client chooses to process the claim through the form indicated above, he must fill it out with his personal data, it is also suggested to include documents that may increase the reason for the complaint.
Periodic inspection of the natural gas installation
Properties that have a natural gas installation must carry out the respective periodic review, which is mandatory and must be carried out within a period of five years.
This installation must be maintained in perfect conditions, the owner of the property must take into account that it is his obligation and he has the option of making the decision to choose the distributor corresponding to his geographical area or with the installation company that he contracted.
At the time the inspection is to be carried out, the distribution company, by means of a letter, must inform the possible alternatives to carry out said inspection.
If it is the case that the client chose the possibility of contracting an installation company, it must contact the Nortegas company of which has been the result that has been obtained, through the respective platform.
However, if the client has decided to carry out this inspection with Nortegas, the company must indicate the expected date that the operation will be carried out. In other words, it is necessary to notify many days in advance, therefore the distributor contacts the user to confirm the precise time and date.
It should be noted that if for any reason the date that has been set has to be changed, the client must contact the Nortegas customer service to effect the change.
Below is the following link, where you can consult the price of the periodic inspection of the three communities where Nortegas supplies natural gas (Basque Region, Asturias and Cantabria).
What result can be obtained by performing the periodic inspection?
The results that can be obtained by periodic inspection are as follows:
A favorable or satisfactory result: In other words, the person or company responsible for the service will provide the Technical Inspection Certificate that determines that the installation is in perfect condition.
An unfavorable or unsatisfactory result: This result indicates that the inspection has detected some irregularity, which means that the owner of the property must seek a solution to the problem.
Unrealized: The case may arise in which the owner of the property is not found, so the date of the inspection to be carried out must be modified.
If the client lives in a residential complex, whether in a building, it is important that the usual installation inspection is carried out, therefore the review is an obligation of the community and they must pay the corresponding amount.
Can you report manipulation or fraud to this company?
It should be noted that manipulating a gas installation or the meters are crimes and can cause accidents such as gas leaks or fires in the installation, putting the physical integrity of many people at risk.
Regarding the question about whether manipulation or fraud can be reported to the company, the answer is yes, since Nortegas has set up a form especially for complaints, which can report on the situation, likewise you can contact the phone especially for this type of cases. Any accusation that is managed will be strictly confidential for more security.
- The phone number to report all these irregularities is 900 400 523.
Gas distributors in Spain
In Spain there are several gas distributors, which fulfill the same function as Nortegas and some of them are going to be mentioned below:
- nedgia
- redexis gas
- Madrid gas network
If this article has been to the liking of the reader, it is advisable to visit the following links, which are related to this topic.
Catgas Energy In Spain: Opinions And Telephone
Madrid Gas Network In Spain: Reading and Accountant
Integrate Energy: Electricity and Gas Marketer