Aldro Energy. It is a company that has fully devoted itself to trading natural gas and electricity in Spain. This company has its beginnings in 2014 and has increased a vital development in the energy field. To learn more about the subject, the reader is invited to continue reading the article.
What is Aldro Energy?
As indicated above, Aldro Energía is an energy company dedicated to trading electricity and gas in Spain. It was born in 2014 and whose purpose is to satisfy the 200.000 customers who enjoy the service.
It should be noted that despite the fact that this company has only been in the market for a short time, over time it has been developing with prestige in the energy sector in Spain. In 2017 the company was expanded and therefore the branch of influence in Portugal was extended.
Aldro Energy Facts
Among the important details of aldro Energy, the term CIF can be mentioned, which means Tax Identification Code, however it should be noted that this element no longer exists in the country as of 2008, but its name is still used regularly today.
Through Royal Decree 1065/2007 dated July 27, 2007, where the term CIF is replaced by now applying the terminology NIF (Tax Identification Number), in the cases of natural and legal persons, this substitution covers from 19 March 2018.
What solutions does Aldro Energy offer?
Apart from offering its own services in the area of electricity and gas, it also includes maintenance services and the company Aldro Energía also has a large number of solutions to improve the use and savings of electrical appliances, either at home or in any other business.
Clients of private properties have the service detailed below:
- Boiler Renewal Plan: Which enjoys the kindness of total financing for its correct operation.
- In attention to the services of refrigeration, heating and hot water, the company Aldro Energía, provides the service with savings for the client of up to 25%.
- All these services are aimed at various types of organizations such as: SMEs, micro-enterprises, shopping centers, property managers, homeowners' communities and also the industrial sector in general.
- In the boiler service, companies can count on the renovation of the respective installations with a discount of up to 30%.
- In the case of lighting of the LED type (Light Emitting Diodes) there is financing that reaches up to 70% savings.
- For farms there is a special service, where there is the distribution of heat energy and also with the advantage of an equitable distribution among the citizens of the community served, all with a discount of up to 70%.
- For the various electrical equipment and appliances, it is feasible to eliminate reactive energy and all this accompanied by 100% financing.
- For all cases there is a measurement plan that can count on global financing (100%).
Customer service telephone numbers
If there is any doubt, concern or you wish to make inquiries or generate a claim about contracting the electricity and energy service, the company Aldro Energía provides the means to communicate. Next, we indicate the following details:
By telephone, there is the possibility of communication through Aldro Energy Telephone for customer service 900373768, for commercial service, the customer can communicate through the following number that must be dialed 900373763 and in case of an emergency, the number 902646122 is also available.
Other ways to communicate
Digital communication can be done by email info@aldroenergia.com and you can also use email for services by going to: customerserviceservice@aldroenergia.com.
On the other hand, through social networks the client can communicate in Facebook by Aldro Energy, Twitter @aldroenergia and online customer service by filling out the following form.
Aldro Energía, has its central office which is accessible at the following address: Paseo del Niño, 5 in Torrelavega (Cantabria), opening hours are Monday through Friday from 8:4 a.m. to 16:30 p.m. the afternoon (XNUMX:XNUMX p.m.)
You can also consult the Aldro Energía commercial service offices and go to the one of your choice or convenience.
Aldro Energía and APP My Aldro customer area
There is an interesting service for customers, who at a given moment need some information about the service provided, consultations or any type of management where the "My Aldro" application can be used very easily, which allows the consultation process to be streamlined very quickly. , thus dispensing with making a call or going to the company to find out what the customer is interested in at a given time, in electricity or gas services.
This type of query is achieved by the client using the aforementioned application where the client, through their respective username and password, elements that are supplied by the same company, in this way finds out about the aspects that are of interest to them.
Customers of these services online, have control of everything related to their contracts and can also receive advice to improve the service and obtain discounts in attention to the following aspects:
- Change of ownership
- Change of electric power service
- Rate change request
- Consultation and downloads of services and invoices from previous years.
- Likewise, the total or partial history of consumption can be consulted.
- It is also possible to obtain information from the readings recorded by the device or accountant.
- Bank data such as: Account types, identification number and any other related aspect can be changed very easily.
How are the invoices of the company?
With the intention of facilitating the understanding of its invoices, Aldro Energía has a format in this sense that is very easy to interpret and that also avoids any doubt or suspicion that may arise, for a better service to the company's client, in such a way that It is easy to locate the details of the product supply holder, as well as identification of the contract and the destination where the service is required.
There is also the provision of these invoices through email on a monthly basis, but obviously the information is also delivered physically.
Having at hand the billing in its respective format, the client can very easily interpret the charges that are made for the service, clearly establishing the concept and details of the benefits received, all these aspects are reflected in the section called “Invoice Breakdown” and for more information, the following example is presented below:
Contracted and invoiced power
Among the electrical variables that are handled for the respective service, the contracted and invoiced Power stands out, since, for example, the contracted power is represented by the amount of equipment and electronic devices that are used by the client, controlled as is known by the electrical supply network, expressed in kilowatts (KW).
However, said power may have a lower value in billing, that is, the price to be paid is related to the contracted power.
How to calculate the invoiced power?
To obtain the value of said power, simply multiply the value of the cost of each kilowatt (KW) by the respective billing days.
billed consumption
Obviously, the billed electricity consumption is related to the amount of money to be paid for the electricity service that has been consumed.
How to calculate billed consumption?
On the other hand, the billed power consumption is obtained by multiplying the kWh (Kilowatt hours) consumed by the respective value of each kilowatt hour. (kWh), according to the respective rate.
It should be noted that the service broken down by hours occurs frequently, so Aldro Energy performs the calculations taking the electrical data produced during the highest consumption (peak) and the lowest intensity consumption (off-peak).
Electric Tax
Every public service has a specific rate established by the Spanish government and, of course, it also applies in the case of power and energy, so customers are obliged to respect these measures.
How to calculate the electricity tax?
The way to determine this tax is obtained by adding the invoiced Power plus the invoiced consumption, multiplied by the expression 5,11269632%.
Value Added Tax
Like any service provided, power and electricity are affected by VAT and in this case 21% is applied to the subtotal of the sum of the term of power, element of consumption, during the rental period of the leased meter.
Measurement equipment rental
To determine the respective payment by the client, a measurement equipment is used that automatically reflects the cost of the service provided, in this case through the company Aldro Energía. But in case of not having this device, it is mandatory to make a payment of an amount that is determined with the following expression: €0,026667/day. This means that each day of consumption must be multiplied by the factor 0,026667.
Conditions of electricity contracts
Like all contracts, there are elements or conditions that apply legally in the provision of services, among which the following are indicated:
- Duration of the service, in this case one year.
- Continuous renewal processes with periods of one year, but considering the possibility where one of the parties modifies the conditions of the contract, all within a period of no less than one month in relation to the expiration date.
- It is customary to renew every 12 months.
- Bi-monthly or monthly billing can be done.
- In the case of electronic invoicing, the client receives a discount of 2% of its value, except in the case of a flat rate.
- In the case of an additional maintenance service, these conditions are not linked to the service.
Price Plans
Aldro Energía has different plans for the service provided, such as: Electricity at a fixed price, time discrimination and also special plans that include natural and legal persons.
Always Light Premium Rate
There is a specific group of customers who distribute the consumption of electricity on a regular basis, that is, with a fixed behavior during each day, for these cases the company Aldro Energía, presents the possibility of applying the so-called Premium rate always, with the characteristic to present a single price for kWh available for both homes and companies whose access toll is between 2.0 A and 2.1 A.
It should be noted that the access toll is a concept established by the state in such a way that all customers must consider approximately 40% of the total amount of the bill and are applied to the concepts of contracted power and energy consumed.
You can easily indicate the relationship between the access rate, the electrical power and its consumption according to the following information:
- For the access tariff of 2.0 A (0 to 10 kW), it corresponds to a power of €0.1152/kW day and an electricity consumption of €0,1206/kWh.
- For the access rate of 2.1 A (10 to 15kw, it corresponds to a power of €0.1355/kW day and an electricity consumption of €0,13,52/kW
Note: All prices with discounts are considered without VAT.
Premium Night Light Rate
For this type of tariff, the company considers two billing periods, peak and valley, as indicated above, and requires an access toll of 2.0DHA or 2.1 DHA for its operation. As the Premium Nocturna Luz rate can be deducted, it is a consumption plan with time discrimination.
When the client requires a change in the access rate, they must commit to cancel a certain payment, which in no case is assumed by the company Aldro Energía, therefore said user is obliged to make a payment of 9.04 € + VAT, all this to cover the expenses for the right to down payment.
Evidently, the electricity service is more expensive during peak hours considered between the period from 12:00 to 22:00 in winter and 13:00 to 23:00 in summer, however, in the off-peak period the cost is reduced by the service provided in the period between the periods indicated by the company and the first hours of the morning.
This rate is very suitable for those customers who stay for short periods of time in their homes and therefore, consumption is concentrated in less expensive hours, that is, at night.
Similarly, specific information is indicated, which allows visualizing the relationship between this rate, its power and the respective electricity consumption, what is shown there allows this relationship to be clearly established.
- The access tariff corresponding to 2.0 A (0 to 10kW) is related to an electrical power of €0,1152/kW day, with peak electrical consumption €0,1408/kWh and off-peak €0,0703/kWh.
- The access tariff corresponding to 2.1 A (10 to 15 kW) is related to an electrical power of €0,1355/kW day, with peak electrical consumption: €0,1547/kW and off-peak €0,0826/kWh
Note: In this case too, it should be considered that VAT is not included in the cost of the discounted rate.
In another order of ideas, it is established that customers have the option of contracting the Aldro Energía Flat rate, where a fixed fee is considered during the 12 months of the year, so that service fluctuations are not considered and also the value of this quota is established by the company considering the annual consumption of each property.
For this case, a maximum annual consumption (kWh/year) is set, as well as a maximum contracted power, in the event that the price exceeds the so-called maximum consumption, what is in force in the general conditions of Aldro Energía must be considered.
In addition, it is known that this specific service considers it necessary to have the 2.0A or 2.1A access toll.
Flat rate
The flat rate has application ranges that specifically relate annual consumption to the respective price that the customer must cover, all of which is stipulated according to the following information:
Annual consumption Price
Up to 1.500kWh/year €29,95/month
Up to 2.500kWh/year €44,95/month
Up to 4.000kWh/year €59,95/month
Up to 5.500kWh/year €79.95/month
Up to 7.000kWh/year €99,95/month
Conditions of the gas contract
For the application of the gas contract, the company establishes several mandatory conditions that must be applied and they are the following:
- Duration of the contract.
- It can be renewed for continuous annual activities, unless some of the parties desist from this condition, but never less than one month before the expiration date of the contract.
- The prices at all times are considered renewable every 12 months and their revision is stipulated every 3 months.
- The billing period can be considered bimonthly or monthly.
- If the electronic invoice is used at a given time, a 2% discount is automatically generated, but this does not apply in the case of the flat rate.
- At no time is there any link between a fee and an additional maintenance service.
Gas rates
In the case of the natural gas marketing service, it considers the application of two specific rates, that is: Premium Rate always for gas and Flat Rate for gas, as will be indicated later on for each of them.
Always Gas Premium Rate
This plan has particular characteristics that, among other things, range between 3.1 and 3.2 since the gas access tolls are considered based on the annual consumption of kWh. The individual characteristics of each toll are detailed below.
Toll 3.1
This modality applies to users who have an annual consumption of up to 5000 kWh, where homes generally have a gas or kitchen heater service, but never with the use of heating.
Toll 3.2
The application in this case is for users who have an annual consumption between 5000 and 50000 kWh/year and it is common for homes or businesses included in this rate to have the heating service and it is also considered fixed, with a level higher than rates 3.1, but it is customary to identify this activity with the term low variable.
It is important to note that in the Always Gas Premium plan, a fixed price is considered at all times throughout the year for domestic users and the toll of 3.1 and 3.2.
You can also indicate the levels of application of the Always Gas Premium Tariff where the access tariff, the so-called fixed term, as well as a variable term is related for each case according to the following indications:
Access fee Fixed term Variable term
3.1 €7,43/month €0,0545/kWh
3.2 €10,64/month €0,0506/kWh
Note: In this case, discounts are not considered in said prices and also without VAT.
Gas Flat Rate
This rate has a very particular condition, where many customers benefit from this type of activity since there are no surprises at any time, because the costs are established in relation to an annual fee from the consumption registered during the last 12 months before of this benefit.
For this case, a permanent relationship between annual consumption and the price set for the customer is considered, all according to the indications presented below:
Annual consumption Price
Up to 3.000 kWh/year €19,95/month
Up to 6.000 kWh/year €34,95/month
Up to 9.000 kWh/year €49,95/month
Up to 12.000 kWh/year €69,95/month
Up to 15.000kWh/year €89,95/month
Up to 20.000kWh/year €124,95/month
Maintenance services
As in any type of service, it is necessary at all times to consider the maintenance work that, at a given moment, solves any problem of failure or defect in the electrical installation, gas or electrical appliances, thus guaranteeing a more functional service. , all this generates an additional cost that is integrated into the energy supply that Aldro Energía offers.
The maintenance services provided to the client in these cases for breakdowns related to electricity installations are as follows:
Express Light 24
- Duration time of 12 months.
- A one year duration is established for the contract.
- Likewise, a renewal of the contract for successive annuities is considered.
- Availability is provided in domestic service and companies.
- Emergency care for electrical breakdowns.
- The presence of a specialized technician is offered in a maximum time of three hours.
- The service is permanently maintained in favor of the client.
- For the purposes of transportation and labor and materials, no additional payments are required, it also includes that referring to the displacement of labor for up to three hours.
- The final cost is determined according to the following: €3.99/month, VAT is also not included.
Express Plus Light
- In this case, a permanence service of 12 months is considered.
- The contract is valid for one year.
- For successive annuities, the contract is automatically renewed.
- The service is provided at home and business level.
- In cases of electrical emergency, immediate attention is offered.
- There is the availability of a specialized technician in a time not exceeding three hours.
- There is adequate service 24 hours a day, 365 days a year.
- Additional costs for labor displacement up to three hours, as well as materials and respective taxes, are not considered.
- White line services on appliances are included.
- Any appliance that does not require repair will be valued at a cost up to an amount not exceeding €150.
- The total cost is 5.75 euros for each month and VAT is included.
premium light
- In any case, a stay of 12 months is considered.
- It is established that the contract has a duration of one year.
- There is the condition of renewal for successive annuities.
- Customers are served at the household and business level.
- There is availability of repair in urgent breakdowns.
- In a maximum time of three hours, contact is made with a specialized technician.
- There is an active service available 24 hours a day, 365 days a year.
- The service includes at all times the costs related to labor for up to three hours as well as materials and respective taxes.
- White line appliance repair service is provided.
- Appliances that do not require repair will be valued up to an amount of €150.
- Customer service is for a maximum time of two working days and the appointment is agreed in a maximum time of three hours.
- In any case, the annual intervention of a qualified specialist technician for specific repairs or domestic replacements will always be available.
- The total cost is determined at 7,99 euros for each month and VAT is not included.
It is established that for gas maintenance services, the company Aldro Energía offers three specific alternatives, all in relation to the particular needs of each client, which are the following: Gas Exprés 24, Gas Classic, Gas Premium, with their particular characteristics which are detailed below:
Express Gas 24
- Duration time of 12 months.
- The contract is valid for one year.
- Automatic renewal of the contract for successive annuities.
- Services provided to homes and businesses.
- Repair of urgent gas faults are included.
- A trained technician can be counted on in no more than three hours.
- The service is considered active 24 hours a day, 365 days a year.
- There are no additional costs for the displacement of labor for up to three hours, as well as materials and derived taxes.
- The general cost is 6 euros for each month and VAT is not included.
GasClassic
- In this case, it is considered that the permanence is considered for 12 months.
- The contract is valid for one year.
- It is considered an automatic renewal of the contract for successive annuities.
- This service is valid for both homes and businesses
- An annual preventive review is planned, including a respective RITE maintenance (Regulation of technical installations in buildings) in the gas installations, boilers and heating system.
- The total cost of the service is 7,39 euros per month without VAT.
Premium Gas
- It has a stay of 12 months.
- The duration of the contract is one year.
- Successive annuities automatically generate contract renewal.
- There is a home and business availability
- Gas breakdowns that are urgent are included.
- At all times, you can count on a specialized technician in a time not exceeding three hours from the report.
- There is an active service 24 hours a day, 365 days a year.
- Extra costs for displacement of labor up to three hours as well as materials or taxes arising are not considered.
- An annual preventive review is planned with a mandatory RITE maintenance, which includes gas installations, boilers and the heating system.
- The general cost of the service is 9,18 euros per month and does not include VAT.
How do you contract electricity, gas and maintenance services?
Aldro Energía offers its clients the convenience of contracting its services, according to the established rates in a comfortable and simple way, through the following means of communication: by telephone, by email and online. Obviously you can make a contract in person at one of the company's offices.
Contracting routes
To establish a contract with the company, there are various communication channels, which are shown below and allow the client to select the most appropriate according to their individual conditions:
Commercial attention telephone number 900373763
Email info@aldroenergia.com
Online hiring Contact Sales
Commercial offices Points of sale
In any option that the client chooses for their respective contracting, they must submit a series of documents that are essential requirements to maintain the commercial relationship with the company Aldro Energía:
- The personal data of the future owner is required.
- It is necessary to have a bank account.
- The CUPS code is required, that is, the unique energy supply point code, be it electricity or piped gas. Through said code, each supply can be identified before the respective companies.
- The Electric Bulletin is requested.
- It is necessary to report the supply address.
It should be noted that the rate change can be obtained very quickly and it is also a completely free service, which can even be done through a respective application or the customer area by locating the section called "My Procedures", the expected time for this process it is 15 to 20 days.
The client who somehow has a contract with a similar company is subject to an unavoidable penalty.
Reviews
This company offers the general public a service where they can express their respective opinions on the work of the company, as well as the rates corresponding to the supply of electricity and gas, all with the intention of improving services and the attention to anyone requesting information.
Other electricity and natural gas companies
There are many electricity and natural gas companies that are at the service of the public in Spain and among which are the following:
- Aldro Energy and solutions
- piggy bank
- Podo
- Dial
- nexus energy
- xenera
- Gain Energy
If this article was of interest, it is recommended that you visit the following links:
Electrical Protection for the Home (Iberdrola)
Request Consultation of the Mexican Gas Company Receipt