In case you want to leave the contracted service, in this publication you will see how cancel vodafone. In addition, you will also see the options available to you to do this management online, by phone, by mail, among others. Similarly, find out what are the ways to hand over the router to the company after leaving the internet service.
How to Unsubscribe Vodafone in Spain?
Sometimes we are not satisfied with a service, or we no longer need it to carry out our daily activities and therefore we want to cancel it. In this sense, we will see the ways to cancel Vodafone in Spain. This company is active in the area of telecommunications and therefore the services it provides are telephone, television and Internet.
Consequently, there are various ways in which you can cancel these services contracted with the company. Among them are the following:
- On the Vodafone phone: By calling 123 and then via the Internet: Through the Vodafone website you can request to unsubscribe.
- By post: You must send your letter requesting cancellation of the service to the following address: Vodafone Spain, Att. Casualty Department, Avda. América 115, 28042 Madrid.
However, at the time of doing this procedure you must take into account certain considerations that the company expresses. In this sense, the following section talks about these premises to be able to unsubscribe from the service.
Considerations Before Canceling a Vodafone Service
If you want unsubscribe Vodafone line or some other service provided by the company, it is recommended that you review the considerations presented here. In this way, you will avoid inconveniences when carrying out your procedure and it will proceed more quickly.
Therefore, the aspects that users must take into account to request the cancellation are the following:
- Check if the service you have contracted has permanence, if so, check if the minimum time required to be able to unsubscribe has already passed. If you do not verify this information, you run the risk of obtaining a penalty from the company and you will have to pay a stipulated amount of money.
- Consider that in Vodafone the cancellation of a service can last around 2 business days, and therefore the process of unsubscribing takes approximately that time.
- In case you want to stop the service because your line is malfunctioning, make sure you check the Vodafone fiber coverage first, before requesting cancellation.
- If you unsubscribe from Vodafone and do not port to another company, you will lose your phone number.
- Finally, keep in mind that this company allows you to unsubscribe by phone, but then you must complete the process online. In this case, you will receive a security code and then you must enter the Vodafone website and fill in the application data with said code.
In short, the process may take (2 days approx.). In addition, you must verify if the service has permanence and thus avoid any penalty when unsubscribing. Similarly, remember to port to another company to keep your phone number and that you can do the process over the phone but you must complete it on the web.
Unsubscribe by phone in the Vodafone unsubscribe department
In case you want to cancel the Vodafone service, within this section you will find the numbers available to do so. Also, take into account that there is a line to call the company from the same operator and another for calls from different operators.
In this sense, the numbers for unsubscribe Vodafone fiber or other services of the company, are the following:
- Same Operator: 123.
- Vodafone cancellation phone (from another operator): 607 12 30 00.
On the other hand, it should be noted that Vodafone phones are totally free and therefore the call will not be reflected in your payment bill. In addition, this company also provides services to companies and therefore also has a specific section to serve these customers.
Within the specific numbers for companies, we can find the following which is for customer service:
- Customer service:
- Telephone Vodafone Companies: 22122
When you call these numbers, whether it is the one provided for natural customers or companies, you must request that they communicate you with the Vodafone Unsubscribe Department. Then, the company staff will send you a verification code by SMS message to your associated phone. Next, you must enter this code on the company's website to complete the process of canceling the service.
How to Unsubscribe Vodafone online
In case you want to do the procedure online, in this section you will see the steps you must follow to do so. In the same way, you will see the details of carrying out the management by this means and the approximate time it takes to complete it successfully.
However, before continuing, it is necessary to clarify that you must first call the numbers provided by the company to request the removal of products. Only after you have called and obtained the verification code, will you be able to continue the online unsubscribe process.
However, the steps you must follow to unsubscribe from Vodafone online are very simple. All you have to do is turn on your computer and follow the steps below:
- First, you must enter the Vodafone website, which is specific to canceling services with the company. You can do it through your favorite web browser, or enter directly by clicking on the following link: low website.
- Once inside the platform, proceed to enter the Verification Code that you have been sent by SMS from the Vodafone Cancellation Department.
- Then press and then select the products you want to unregister with the company.
- Finally, proceed to confirm the online management.
After completing the cancellation process, you should be aware that the Customer Acquisition Department may call you by phone to propose other offers with Vodafone. Similarly, remember that the process takes about 2 business days and before this period it is very likely that the service will still be reflected in your name.
However, the company will notify you via SMS of the result of your cancellation request. In another order of ideas, you can use this procedure to unsubscribe with all the products offered by Vodafone, among which are:
- Vodafone Internet.
- Vodafone mobile rates.
- Vodafone Yu.
Cancel Vodafone TV
On the other hand, you can also use the procedure of calling and then using the company's website to unsubscribe from the Vodafone television service. In other words, if you want to cancel this contracted product, you must follow the same procedure as for the rest of the services offered (Internet and Mobile).
In this way, you can cancel the contracting of television packages such as the following:
- Cancel HBO with Vodafone.
- Deactivate your subscription to all Vodafone football.
How to Unsubscribe Vodafone by Postal Mail
This is the slowest option available to communicate with Vodafone and, therefore, it is the least recommended channel to unsubscribe from the contracted service. Therefore, if you choose this means of communication to obtain your procedure, you will have to wait a few days for the company to answer you and begin the process.
In this way, it is always better to process this diligence through your telephone and then complete it through the Vodafone website. It is a simpler and faster option to complete the withdrawal of products contracted with the company.
However, in case you prefer to do it by mail, here are the steps you must follow to achieve it:
- First, you must write a letter with your personal data and then state that you want to cancel a series of services contracted with the company.
- Then proceed to list the services you want to unsubscribe.
- Next, you must write the following address to the recipient: Vodafone Spain, Att. Casualty Department, Avda. América 115, 28042 Madrid.
- Finally, once the company receives the letter, the process to make the cancellation effective will begin.
Take into account that before definitively unsubscribing, Vodafone staff will contact the owner of the services to confirm the management.
How to Return the Vodafone Router when Processing the Cancellation?
This management should only be done when the user wants to cancel an Internet service with the company. In this sense, you must take into account the following considerations:
- You have a period of 30 days to make the delivery, after the cancellation has been made effective or after receiving the new router.
- It is necessary to obtain a code that the company gives you within 10 days. The same can arrive by letter or by SMS and is sent by Vodafone itself to be able to make the return.
- If you do not receive the code, you must call 22123 (Vodafone Customer Service).
If you already have your code, you just have to turn in all the equipment that the company sent you. That is, deliver cables, router and accessories.
Next, we will look at the options you have available to deliver this equipment to the company.
Vodafone store delivery
This is the most recommended option since it is the fastest and easiest to perform. The only disadvantage is that you must go to the nearest Vodafone store and deliver the Internet equipment previously sent by the company.
In case you decide to use this route to deliver the router and other accessories to Vodafone, within the following link you can find the location of the available stores: Vodafone outlets.
Post Office Delivery
In case you want to deliver the router through the post office, you must follow these steps:
- Put the router and all its accessories in a well-sealed, opaque bag.
- Deliver this bag along with the receipt received by letter and the return code.
- It should be noted that shipping is free and therefore you will not have to pay money to the post office.
- Keep the proof of shipment in case there is any problem with the delivery of the package.
Home Pickup
Finally, in case you don't want to leave your property, you can opt for the router's “home pickup” option. In this sense, you must follow the steps shown below:
- request the option when you call the company. Indicate the day, time and address of collection.
- Put the accessories and the router in a suitable package to deliver it to the courier.
- Keep the receipt that the courier gives you.
- The price of this service is €12 and will be charged on your last bill.
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