Telmex Address Change News

In this article you will find everything you need to know to process the change of address Telmex in Mexico, including the two ways to request it and the necessary requirements to do so. Similarly, if you want to know how long it takes to do this, you will also find the answer within the section.

Telmex Change of Address

If you want to move your address and at the same time change the address of the Telmex service to continue enjoying your contracted package, then you have come to the right place. There are two ways to do this process easily and they are the following:

These facilities are due to the fact that the change of address is one of the procedures most requested by users. Therefore, if you are interested in knowing more about this topic, below we will explain the steps to request this service through the aforementioned options. That is, in person at the company's offices and online through the official website of Telmex in Mexico.

In addition, we show you in detail the requirements and documents that you must meet in order to apply for the procedure and we explain how long the process can take in general.

How to Make a Change of Telmex Address in Service Centers?

The first way to do change of address Telmex, is by personally attending the company's user service centers, located throughout the national territory. Therefore, if you want to request the procedure in this way, you can follow the steps shown below:

1. First, locate the Telmex Customer Service Center or Telmex branch closest to your home or place of work. To do this, you can click on the following link and review the offices of the companies that are available to assist you: Telmex Service Headquarters. 
   • Once you click on the link, locate in the left section of the screen the option to along with the option and use them to find a Telmex office near you.
2. When you are in the Service Center, go to the section of of the premises and ask to speak with the staff in charge of assisting you.
3. Next, explain to the executive your need to change the address of the Telmex line you have contracted. In order to verify your data, the staff will proceed to verify the status of your line in the company.
4. Later, they will give you the line change request and the new contract. Therefore, you must place your signature on each of these documents.
5. Finally, in a period not exceeding three (3) or five (5) business days, a company technician will go to the new address provided to install the service.

However, during this period of time, Telmex services at your previous address will be gradually cut off. That is, the place may lose the internet signal after about 72 hours of processing the request to change address and so on with the other contracted services.

How to Make the Telmex Address Change Online?

On the other hand, you can also apply for the change of address Telmex without having to leave your home. To do this, you must use the Telmex application and follow the steps shown below:

1. First, you need to register or log in to the App My Telmex.
2. Then, in the side menu of the page proceed to locate the menu of .
3. Next, select the option that says .
4. Subsequently, fill out the form displayed by the platform with the information marked in the document.
5. Next, an agent from the Telmex company will contact you to confirm the change of address request.
6. Finally, the same agent will indicate the steps to follow to successfully complete the process, depending on the status of your Telmex line.

However, if you have an outstanding debt reflected in the company, you must pay said amount in order to proceed with the management of the change of address Telmex.

How long does it take to change your Telmex address?

In case you want to know How long does it take to change address Telmex, you should know that response times depend on the number of requests that the company has at that time. That is, it may vary depending on the number of change of address requests that have been processed along with yours.

Requirements to Make the Telmex Address Change

Finally, we will talk about the requirements that you must meet to request a change of address with the company and that the process is completed successfully:

• You must first present the official identification document of the owner of the Telmex line.
• Be up to date with the company's service payments up to the date of the change of address request.
• Have the purchases made in the Telmex branches of the months prior to the procedure fully cancelled.
• Have no more requests for management with the company.
• Provide the new home address, completely and with a place of reference.
• Give two additional phone numbers to those registered with the company, to contact you easily.

In the event that the person requesting the change of address is not the owner of the line, they must carry a power of attorney for change of address Telmex. This is because the procedure in the first instance is for the owner of the line and otherwise, the person in charge must bring this document to prove that he has authorization.

Said letter must be addressed to Telmex and must explain the reasons why the owner of the line is absent and expressly state that he authorizes a third party to carry out the procedure. Similarly, the document must be correctly signed by both citizens.

In the event of a Telmex business change of address, exactly the same steps explained in this publication are followed. This procedure is the same for companies as for natural citizens. In addition, it should be noted that the request for the procedure cannot be made by phone, only in person and through the App as explained.

Finally, it is necessary to mention that the Telmex change of address includes a new modem and telephones from the company.