In this article we invite you to know all the information related to one of the most recognized electricity and natural gas marketers in Spain, it is Baser Core, learn about your customer area and other information of interest below.
Baser Core
The marketer of natural gas and electricity BaserCor, offers its users and customers different rates regarding the provision of these services, among which the PVPC (Voluntary Price for Small Consumers), the TUR (Last Resort Rate), and the electrical and thermal Social Bonus stand out.
In the past, this company was known under the name of EDP Comercializadora de Último Recurso, SA, however the National Market and Competition Commission (CNMC) demanded that all marketers change their name in order to make a difference. between the group of regulated marketers and those of the free market. For this reason, the company was renamed Baser Core, as of August 2019.
Contacts
The marketer of electricity services and natural gas Baser Core, has various contact channels for its clients, so that they can carry out the required procedures and procedures, using the channel of their choice. These are:
- The telephone channel.
- The offices and branches of the company.
- And the digital channel, through the Baser Cor customer area and the official page of the company.
We invite you to know below the details and information regarding each of these means of contact.
Phone
The users and clients of the company have two numbers of Phone Baser Core, through which they can communicate with the company, according to the type of query or procedure they wish to carry out. These phone numbers are:
- For Customer Service: 900 902 947.
- And for claims and complaints: 900 902 941.
In case of any breakdown, in relation to the electricity supply, the customer can contact the distributor directly, locating it in the following link. Now, if it is a matter of failures in the supply of natural gas, you must enter the following link.
Offices
The most traditional way of contacting the Baser Cor company is by going directly to the offices, which are located in the main provinces of the country.
It is important to point out that the opening and closing hours of the branches located in Girona and Murcia are from 10:00 in the morning until 02:00 in the afternoon, and then, from 04:00 in the afternoon until 08:00 at night. Unlike the other offices, which work regular hours from 10:00 in the morning until 08:00 at night.
It is worth mentioning that the offices of Baser Core, demand as an essential requirement for the attention of their clients, a previous appointment, it can be processed from the following link.
Location
Next, you will be able to know the address of the main offices of BaserCor, according to the provinces in which they are located:
- Oviedo: located at Calle Principado, 33007 Oviedo.
- Gijón: at Calle Canga Argüelles, 18, 33202 Gijón.
- Avilés: Plaza Pedro Menéndez, 2, 33401 Avilés.
- Castro Urdiales: located at Calle Siglo XX, 3, 39700 Castro Urdiales.
- Santander: at calle Castelar, 43, 39004, Santander.
- Torrelavega: on Menéndez Pelayo Avenue, 4, 39300 Torrelavega.
- Bilbao: in the Gran Vía de Don Diego López de Haro, 56, 48009 Bilbao.
- Barakaldo: It is located at Herriko Plaza, 2, Bajo Izquierda, BI, 48901 Barakaldo.
- San Sebastián: at calle Bengoetxea, 3, 20004 San Sebastián.
- Victoria: at Calle San Prudencio Kalea, 13, 01005 Vitoria-Gasteiz.
- Figueres: in Salvador Dalí i Doménech, 62, 17600 Figueres.
- Murcia: it is located at Ronda de Levante, 4, 30008 Murcia.
Appointment
As mentioned above, to go to one of the offices of BaserCor, it is required to process an appointment previously, that is why, below, we will inform you of the steps to follow to process such an appointment.
Mainly, you need to access the following address and select the office closest to your home. Then, choose the reason for the visit, the most requested reason is the social bonus.
To continue, choose the day you want to go to the office and the time, taking into account the availability of appointments for the selected date. Now, provide personal information such as first and last name, personal identification number, email address and a contact phone number. Finally, click on the “Reserve” box.
Web: Customer Area
Baser Cor customer area, It is a digital platform, private and free, through which each user of the company can carry out various procedures and procedures, related to the contract they have with the company.
Similarly, through this, you can process the contracting of services, as well as the modification of contracts already scheduled.
Gestiones
The Baser Cor client area allows users to register the provision of services, domicile or change the domiciliation of receipts and contract a specific rate (whether for electricity or natural gas). Through this digital platform, you can also request the Social Bonus and modify the contracted power and discrimination per hour.
Likewise, the client can make the change of the bank account, where the payments of the invoice are domiciled; and change of contact details (contact phone number or email address).
Other procedures that can be carried out in the customer area are: the consultation and download of the payment receipt (up to the last 5 years) and the meter reading.
Important Data
In order to enjoy the services offered by the company through the Client Area, it is necessary to register in the system and then access it through a username (generally the DNI) and a personal password. It is worth emphasizing that only Baser Cor clients can use this platform.
However, if the client was a user of the company's digital platform, but with the old name, and now needs to enter Baser Cor customer area, you must recover the password, in addition to activating your account. To do this, we suggest you access the following link. In case of problems to reactivate the account, you can contact us through the following telephone number: 900 928 183.
Additional Information
In addition to the procedures mentioned above in the Baser Cor client area, other procedures to be carried out through the company's website are mentioned below:
- Change of Ownership of the Contract.
- Make claims.
- Process Reconnections.
- Cancel and/or terminate an occasional contract.
- Disconnect electricity or natural gas service.
- Download payment receipts and invoices.
Change of Ownership of the Contract
To change the holder of a Baser Cor company contract, the client must access the following link and fill in the form provided by the system, in which you must provide the personal data of the current and new holder of the contract.
Make Claims
Customers who need to make some type of claim for the provision of the service must access through the web and locate a file in the following link, in this file you must enter the personal data of the contract holder and a brief explanation of the reason for the claim.
It is important to mention that the client can attach to his claim, an image or document that is related to it. Among them, an invoice.
Process Reconnection
Failure to pay the payment of the service, generates the interruption of the same. for this reason, the user must proceed to cancel the corresponding invoice and then request the reconnection of their service, through the digital platform.
It should be noted that the customer must attach the canceled invoice to the reconnection request, that is, the one that demonstrates the consumer's solvency, so that the supply of the service can be restored immediately.
Cancellation or Termination of an Occasional Contract
If a client has an occasional contract and wishes to complete it, they can end it by sending proof of payment or by canceling the "Proforma Provisional" invoice, which can be located through the web, at the following link.
Lay off the service
It is a simple management that the client can execute just by accessing the web, supplying the personal data of the contract holder and the information related to the home or the premises registered in the service contract.
Canceling the service involves the removal of the meter, for this reason, the client must contract another service, since if they do not do so, they will not have electricity or natural gas.
Document Download
Among the procedures that a client can carry out on the page of Baser Core, you can find the download of invoices and/or payment receipts, this management is carried out by supplying the personal identification number, the number of the invoice and the payment document.
Note
It is important to note that, if the client requires any other procedure that has not been mentioned in the previous points, he must locate the "Other Requests" box on the company's home page and select the required procedure.
Baser Cor: Services
The company Baser Cor, has for its customers the PVPC Electricity Rate, also the Last Resort Rate (TUR) for gas and the Electrical and Thermal Social Bonus. They will be described in detail below.
PVPC Electricity Rate
The Small Consumer Voluntary Price Rate (PVPC), belongs to the regulated market, this means that the prices are dictated by the government, said rate establishes a different price at each hour of the day.
This Rate is offered through three modalities: the first is standard, the second with hourly discrimination in two periods and the third with hourly discrimination in three periods.
Standard Rate
The Standard Rate of Voluntary Price for Small Consumers (PVPC) of Baser Core, refers to the fact that the cost of the electrical energy service varies every hour of the day.
Rate with hourly discrimination in two periods
The PVPC tariff with hourly discrimination in two periods, refers to the fact that the price of the electricity service varies every hour, but it is established only in two periods, one of them cheaper than the other. These periods are:
- Peak Hours: the schedule is established from 12:00 to 22:00 during the winter and from 13:00 to 23:00 during the summer.
- Off-peak Hours: this period establishes the following schedule in winter, from 22:00 p.m. to 12:00 p.m., and in summer, from 23:00 p.m. to 13:00 p.m.
Rate With Time Discrimination in three Periods
This rate includes a third period, called "Supervalle", this rate has a lower cost of electricity service than the previous ones. The schedule of the "Supervalley" period is from 1:00 a.m. to 7:00 a.m.
Terms of use
The PVPC rate of the Baser Cor company does not have permanence, for this reason it is not favored with promotions or discounts. Unless the consumer is covered by the Electricity social bonus.
This rate can only be contracted by consumers who maintain a power equal to or less than 10 kW.
It should be noted that Baser Cor, in addition to the PVPC, also offers the Fixed Price rate, which establishes a single amount for the service, in a period of 12 months.
Data of Interest
It is important to mention that the cost of the Baser Cor Fixed Price rate is established according to the end of the power (0.1042 €/kW/day) and the end of the energy (0.1474 €/kW/h).
Gas Last Resort Tariff (TUR)
This rate, like the electricity rate, is regulated by the state. It is available to customers in two modalities, and will depend on the volume of consumption of each of the customers. These modalities are:
- The Last Resort Rate 3.1: which is contracted, generally, in homes that use natural gas service, only for hot water and cooking. The consumption of this is up to 5000 kWh/year.
- And the Tariff of Last Resort 3.2: the consumption of this tariff is established between 5000 and 50000 kWh/year. In this rate, the use of natural gas is included for hot water, cooking and heating.
It is important to mention that the company's TUR Baser Core, can only be contracted when consumption is less than 50000 kWh/year.
Pricing
The cost of the Last Resort Rates (TUR) of Baser Cor, are modified every quarter, and published in the BOE (Official State Gazette), the last modification of their prices was as follows:
- For TUR 3.1: with a variable term of €0.0496/kWh, the fixed cost is 4.26 Euros per month.
- And for TUR 3.2: with a variable term of €0.0427/kWh, the fixed cost is 8.35 euros per month.
Electric Social Bonus
The Baser Cor Electric Social Bonus refers to an assistance provided by the government to low-income families, who find it difficult to cancel the electric light service receipt.
It is important to emphasize that not all consumers can access this bonus, since for its application, it is required to contract a Small Consumer Voluntary Price rate and have a low level of income.
Or be pensioner clients and receive the minimum benefit. This bonus is also provided to large families. The request for it is made in different ways. Check them out below.
Application
The Electrical and Thermal Social Bonus can be requested by telephone, through the customer service contact, by number 900 902 947. Also by means of the Fax number 984 115 538.
Other forms of application are: in person at Plaza del Fresno 2, 3300, Oviedo; or via email bonosocial@basercor.es.
It is important to mention that each client who benefits from the Electric Social Bonus can also receive the Thermal Social Bonus, which refers to the cancellation of heating, hot water and cooking.
Thermal Social Bonus
The marketer Baser Cor, also has for its clients the Thermal Social Bonus, this, like the Electric Social Bonus, refers to government aid, intended for low-income families and therefore makes it difficult for them to pay for the service Of gas. It is important to note that every user who enjoys the Electric Social Bonus will automatically enjoy the Thermal Social Bonus.
This bonus is granted in the form of a single payment and its amount will depend on the climate and the geographical area in which the consumer's home is located. To benefit from this bonus, there is no need for such a requirement, since if the customer is a beneficiary of the Electric Social bonus, he will automatically be a Thermal bonus as well.
Contracts
If a Spanish citizen is interested in contracting the company's services, either through one of the electricity or natural gas tariffs, they have several contracting options. The main contracting method is through the telephone number 900 902 947.
Likewise, both services (electricity and gas) can be contracted through the digital platform. If you need to contract the electricity service, you must access the following link and provide the necessary data in the form provided by the system.
In the case of natural gas service, the citizen interested in contracting must enter the following link and provide your personal data, in addition to all the information in relation to the gas supply point.
Important Data
Baser Cor's digital platform provides the company's users and clients with the "Online Management" session, in which they can manage a new supply registration, and also a temporary contract. For this reason we invite you to visit the following link and get more information about it.
Requirements
It is necessary to have the following documentation in mind when wishing to contract the Baser Cor gas or electricity supply service.
Regarding the contracting of electricity, the consumer must have his personal data at hand (name and surname, personal identification number, telephone number of the applicant), as well as the address of the supply, in addition to the Universal Code of the Supply Point ( CUPS), and finally the number of a bank account, where the direct debit payment of the invoice will be made.
To contract the natural gas service, the applicant must have at hand the same documents or data as for the contracting of the electricity service. Among them, your personal data, the address of your home or property, the CUPS (Universal Supply Point Code) and a bank account to direct the payment. In addition to the Gas Installation Certificate.
Note
The Gas Installation Certificate is requested in the event that the dwelling or property has never had a service supply, or that it has been withdrawn for more than twelve months.
Social Bonus and the Covid
It is important to make known that the Social Bonus for families that have been economically affected by the Covid 19 pandemic was approved.
Families benefiting from this bonus will receive a 25% discount on electricity service bills, until June 30, 2021. This bonus can be requested through Baser Cor customer area.
General requirements
Among the requirements to apply for the social bonus for Covid 19, the power contracted in the home stands out, which must be equal to or less than 10 kW, in addition, the home must be the habitual residence of the applicant for the bonus.
The holder of the contract must be a natural person and not a legal entity, and must also have contracted the PVPC rate in the regulated market, both with hourly discrimination and without hourly discrimination.
Specific requirements
The holder of the contract, or one of the members of their family nucleus must be unemployed, maintain an ERTE (Temporary Employment Regulation File) or have substantially lost their income as a result of the virus.
Likewise, families in which one of its members has a disability greater than or equal to 33%, who are victims of gender-based violence and/or terrorism, can access this.
Also, families that have a single parent and at least one minor in their family group, this situation must be recorded in the family book and in the Registration Certificate.
bill
According to the contracted service, the invoices of the Baser Cor marketer are issued every month or every two months. The structure of these invoices is different, that is, they have different information sessions. Get to know each of them below.
Electric energy service
This is issued every thirty days, it contains different sessions, among which the following stand out: the summary, the consumption graph, the contract data (name of the owner, address of the service supply, others) and the details of the bill of the Voluntary Price for Small Consumers (PVPC).
It should be noted that the details of the Small Consumer Voluntary Price is divided into two lines:
- Billing for the Contracted Power.
- And the Billing for the Energy Consumed.
Billing for Contracted Power
This line informs the client about the power access toll price, which is used to satisfy the costs related to the use of the transportation networks.
Likewise, it details the price of the commercialization, which includes the costs of customer service, contracting and the management of invoices.
Billing for Energy Consumed
In this line, the client is informed about the amount for the energy access toll, which is charged in order to satisfy the cost of transporting electricity, and the use of the infrastructure that transports electricity to the homes.
It also details information on the amount per cost of energy, that is, the value for producing electricity, said value is obtained by multiplying the kWh consumed by the term of the hourly cost of energy.
Natural Gas Service
The natural gas service bill is issued every two months. And its amount is calculated based on the conversion factor, which allows converting the gas into kWh.
It is important to mention that natural gas is measured in m3, but billing is issued in kWh. Then, the conversion factor depends on the heat power of the gas, and the altitude of the province in which the supply point is located.
Now, we invite you to enjoy the following video, which explains the difference between marketers and distributors of electricity and natural gas.
Do not leave without visiting the following links of interest, which are related to the supply of electricity and natural gas in Spain:
information about the Edp Gas Bill.
News about the Gas Registration Price with Iberdrola.
News about the Naturgy electricity bill.