In this post, the electricity and gas rates of Generate Energy, a Spanish electricity company, located in Galicia, which has been in the field for more than 100 years and has a portfolio of 31.000 clients, who place their trust in the company, likewise, prices, discounts, and promotions can also be indicated and how to contract these services. For a better understanding of the subject, it is suggested to continue reading the article.
What is Xenera Energy?
As indicated above, Xenera Energía is an electricity trading company in Galicia, which has a history of more than a century, the team that was always part of it would have begun its work in a period of 123 years, exactly in the city of Tui (Pontevedra), with the help of two lawyers located in the area, the company currently aspires to be number one in the most prestigious energy service in the community.
It should be noted that Xenera Energía has different electricity rates available to its customers, likewise in 2018 it began to offer natural gas rates, on the other hand, it includes a maintenance service that is contracted separately.
Where does Xenera Energía operate?
As Xenera Energía has indicated, it is a company located in Galicia but it operates throughout Spain, its services can be contracted for both homes and companies, from anywhere, with the obvious condition that they are in the country.
Its exact location is at: Rúa Policarpo Sanz, 21 – Bajo, 36202 Vigo Pontevedra, for telephone communication, dial 900 600 116 and finally, if any client requires communication via email, write to: info@xenera.com .
Xenera Energía electricity rates
This company, Xenera Energía, offers two different rates according to the particular needs of the client, that is, services can be obtained through a fixed or indexed modality. Obviously, with the fixed rate, customers have a constant price and the indexed rate acquires a different value for each hour of the day.
In particular, it provides its services with any of the following alternatives:
- Fee A vaquiña polo worth.
- Ball fee.
Rate A vaquiña pole that is worth
A curiosity of this rate is that its name comes from an old Galician saying, which says "you don't play with money". A Vaquiña pole that's worth it. The company Xenera Energía offers its clients a service that, through said rate, maintains the price permanently, as provided in the wholesale market.
The cost charged to the customer, as has been said, equal to the market price, also has a monthly increase that is absorbed by the marketer as a fixed expense and is established based on the contracted electrical power, according to the following:
Powers less than 10 kW: with a cost of €3/month.
Powers between 10 and 15 kW: whose price is €7/month.
Powers greater than 15 kW: the price is €12/month.
Vaquiña polo rate that is worth 2.oA fixed
This rate has a contracted power below 10 KW, the price of said KW is €0.1152/kW day in artificial lighting, with respect to daylight the cost per kWh is €0.1237/kWh, the permanence is one year and the management fees are 3 euros per month.
Vaquiña polo rate that is worth 2.0 Indexed
It is also for the case of contracting a power lower than 10KW, the price per KW for the example of artificial light is 0.1152€/kWh, in the case of daylight, the cost per kWh has a value of €0.1180/kWh, one year of permanence, with management fees of 3 euros per month.
The average price is taken into account for the last twelve months, in case the client no longer wants the service and the contract has not ended, they must pay a 5% penalty for the estimated energy, which is in pending status for consumption. .
There is a variant called vaquiña polo rate that is worth 2.0 with hourly discrimination, in addition there is another identified as A vaquiña polo rate that is worth, also with hourly discrimination and considering a power not greater than 10 KW, prices can easily be found through the following link.
Vaquiña polo rate that is worth 2.1A fixed
In this case, this type of rate has a contracted power of 10 KW to 15 KW, with a price per KW for artificial lighting of €0.1327/kW day, in the case of daylight the cost per kWh is 0.1370 €/kW day, including a stay of one year, whose value is 7 euros per month for management expenses.
Vaquiña polo rate worth 2.1A indexed
In this rate, the situation is that the contracted power is from 10 KW to 15KW, the price per KW in artificial lighting is 0.1327 €/kW day, in daylight the cost is 0.1313 €/kWh, with a permanence of 1 year and the management fees are 7 euros per month.
On this occasion, the company also considers an average price corresponding to what was generated in the last 12 months. On the other hand, for the client who wishes to unsubscribe when the contract is still in force, he receives a penalty of 5% of the price for the energy that is yet to be consumed.
In the case of the A Vaquiña polo rate that is worth 2.1, which has hourly discrimination, it is used on many occasions. In addition, the A vaquiña polo rate that is worth is also available, also with hourly discrimination and is available for those clients who have a contracted electrical power between 10 kW to 15 KW, in addition the client has the link indicated to consult prices.
3.0AA heifer pole worth (fixed)
It has a contracted power for more than 15 KW, the price of energy per kWh, includes the periods: Punta, Valle, Supervalle, with respective costs of €0.1134/kW/day, €0.0724/kW/day and €0.0699/kW /day.
In the case of the price of power (KW), it also includes the periods: Punta, Valle, Supervalle, whose costs are the following: €0.1094/kWh, €0.0929/kWh and €0.0656/kWh.
3.0AA vaquiña polo worth (indexed)
For this type of tariff, the contracted power that exceeds 15 KW, the price of energy per kWh, as in the previous cases, includes the periods: Punta, Valle, Supervalle, whose costs are: €0.1134/kW/day, €0.0724 /kW/day and €0.0482/kW/day.
Also considered is the price of KW power referring to the periods: Punta, Valle, Supervalle, with respective costs of €0.1019/kWh, €0.0876/kWh, €0.0656/kWh.
Note: As an interesting fact, these prices mentioned in these rates do not include VAT.
In the case of the A Vaquiña polo rate, which is valid for powers greater than 15 KW, the cost in this case related to management by the company corresponds to a value of 12 euros per month.
For those customers who have contracted the 2.0 A indexed rate, it is feasible to determine the respective calculations, taking into account a consumption of 431 kWh and when it is considered 3.45 KW for the corresponding contracted electrical power.
The energy consumed of hours without promotion, a payment calculation is made as follows: 431 kWh * €0.1180/kWh = €50.88.
Regarding the contracted power, the payment would be of a value of €0.1151/kW day * 3.45 € * 60 (days) = €23.84.
Management fees are calculated as follows: 3 € + €3= €6
The total of the invoice for two months includes a final price, where no tax is included: For this example it results:
50.88 € + 23.84 € + €6 = €80.72
The company Xenera Energía presents an attractive benefit for its clients, which is called Amiguiños Campaign, through which the person who achieves a friend's contract with the company according to the A vaquiña polo rate, can easily get a discount of 20 euros, which also benefits both the person who makes the offer and the friend who has been invited to this benefit.
Note: For more information on these indicated rates, the client can consult through the telephone number: 910766635.
Ball rate
The company Xenera Energía has an aid plan aimed at Galician sports entities, through the contracting of the rate called the ball and which fulfills an important social benefit.
On this occasion, the client can also enjoy a discount of 20 euros, which even adds the respective taxes, all of this in a first invoice and also has the possibility of selecting a Galician sports club, regardless of its characteristics and through In this situation, the company Xenera Energía recognizes 20 euros per year for as long as the contract remains in force.
Regarding the balloon rate, the client has two alternatives according to the following information:
Indexed Balloon Rate: Obviously, this rate has the characteristic that it varies daily according to what is considered in the electricity market.
Fixed Balloon Fee: In this case, the client keeps the respective costs unchanged throughout the year of the signed contract.
Fixed ball rate 2.0 A
With a power less than 10KW, with a price per KW for artificial lighting of 0.1152
€/kWh.
The KWH price for daytime lighting is €0.1251/kWh, the permanence is one year, whose management costs are 3 euros per month.
Indexed Balloon Rate 2.0A
As in the previous rate, it has a power of 10 kW, in artificial lighting the price per KW is €0.1152/kW day.
The price per KWH for daytime lighting is €0.1180/kWh, the duration of the stay is one year, including management fees of 3 euros per month.
As is known, the company Xenera Energía has a strategy in which the cost of the last twelve months is taken into account and from there what is called the average price is obtained.
In this case there is also a penalty for those customers who wish to withdraw the service before the end of the contract and they are charged 5% of the price of the estimated energy that has not yet been consumed.
From another point of view, the Balón rate is also applicable for those cases in which the contracted electrical powers are greater than 10 KW and also that consider hourly discrimination.
For any inquiry analysis or any other details price, customer can contact through the following link .
Note: If you need more information about these rates, you should contact the telephone number 910766635.
Friends Campaign
There is a benefit through the campaign called Amiguiños, where the client who invites another person to contract with the company will have savings on their bill that will be applied to the A vaquiña polo rate.
The client who has made the invitation will obtain a special discount of 20 euros on his first invoice, in case of making new invitations for each one of them, that the respective contract is achieved. The user will also benefit additionally, with the same amount indicated above.
For example: A client who manages to get three friends to sign a contract with the company will obviously benefit from a 60-euro discount.
The benefit of this campaign requires a series of steps by the user, so that he can properly enjoy this situation and for this it is necessary that the following aspects are met:
- It is necessary to locate and have the Xenera customer code, indicating it on the respective invoices, also in the company's emails and also in the customer area section.
- The idea is that the client who wants to benefit from what is indicated must share and spread the company's code with various people.
- Those future clients who have been invited and already have the company code, all that remains is for them to call the number 900600116, to process their electricity contract with Xenera Energía.
- As soon as the service is contracted and the first invoice is obtained, this new customer will automatically receive the 20 euro discount as indicated.
All those who wish to participate in this excellent benefit must be clear about the following:
- The permanence of the energy supplies, according to the contract, is 12 months.
- In the event that the recommended clients wish to unsubscribe before the end of the contract, they are obliged to return the 20 euros that were initially deducted from them.
- In the event that the client who recommends is the one who unsubscribes, he is under the condition of losing possible pending discounts for other times.
- Those customers who are in the case of receipts returned, or pending payment, will not enjoy the benefit that this company offers.
What gas rate can be contracted with this company?
Over time and specifically during the year 2018, the company made the decision to offer gas energy services, but maintaining the same criteria used with the A vaquiña polo rate that is worth electricity.
In other words, the client can accept an approach with a fixed or variable rate, in addition, he must recognize some charges that are made in the management carried out by the supplier and that have a cost of 3 euros per month.
In the case of the A Vaquiña polo rate that is worth gas, you have two alternatives available:
A vaquiña pole that is worth gas 3.1: This mode is intended for those contracted power consumption of less than 5.000 kWh.
A Vaquiña pole that is worth gas 3.2: In this case, the contracted power consumption must be within the limits between 5.000 kWh and 50.000 kWh, annually.
As for gas energy, as has been indicated, there are the two tariffs already described and whose details are expressed below:
A vaquiña polo that is worth gas: The rate type is 3.1, the price per kW for artificial lighting is €3.98/kW per month.
In daytime lighting, the price per kWh €0.0485/kWh, whose permanence is one year, includes management fees of 3 euros per month.
In the case of rate 3.2, the price per KW for artificial lighting is €6.29/kW per month. With regard to daylight, the price per kWh is €0.0416/kWh, also with a stay of one year and the management costs are 3 euros per month.
The company Xenera Energía maintains the strategy of determining the so-called average price, which results from the calculation made on the billing of the last 12 months.
As stipulated, those customers who, for any reason, want to unsubscribe while the contract is still in force, the company penalizes them in such a way that they must pay 0.5 cents / kWh, applied to the pending energy that has not yet been consumed.
As an illustrative example, the details of a service billing are shown, for two months, when the customer has consumed a contracted power of 300 kWh and enjoys the Xenera 3.1 rate:
- The fixed term payment must be calculated as follows: €3.98/kW month * 2 = €7.96.
- If the term is variable, the payment is: €0.0485/kWh * 300 kWh = €14.56.
- The management fee to be paid is €3 + €3= €6
- In the case of a total bill for two months, it would be paid in this way: €7.96 + 14.56 € + €6 = €28.52.
The final price does not include any taxes, for more information on these indicated rates it is recommended to call the telephone number: 910766635.
Electricity and gas maintenance services
As is known, any company that provides its energy supply services must have a maintenance strategy at all times, in this case the company Xenera Energía, it is considered the same for the supply of electricity and gas and also this contracting it is a particular wish of the client if he wants it that way.
That is why Xenera has at its service the specialists who are in charge of the maintenance task, of course benefiting the client and all this through the following technical representatives:
Unit electric: It has a maintenance service and they attend to everything that corresponds to emergencies and any type of electrical breakdown.
In the same way, a similar job is considered, but referred to gas energy and for this case an organization is available as indicated below:
Unitgas: With the strategy of these representatives, all maintenance activities related to all gas installations are attended to.
What does Xenera Unitelectric include?
Through this strategy, the client can receive the services indicated below, all in the area of electricity:
- When an electricity failure or an emergency problem arises, assistance is offered to the client in less than three hours after receiving the report.
- The service provided includes everything related to primary or specialized labor.
- Activities corresponding to the repair of damaged electrical appliances owned by the client are also planned.
- It is considered in the financial part, a cost of the service equivalent to 6.82 euros per month, not including VAT.
What does Xenera Unitgas include?
Similarly, maintenance services related to gas installations are also considered important and are summarized in the following activities:
- For customers who have the use of boilers, heaters and radiators, the company offers an annual review, in each of these elements.
- The periodic inspection service is also interesting, every five years.
- This provision of maintenance service has a cost for the client of 8 euros per month without VAT.
In any case, the company Xenera Energía offers the electricity/gas maintenance services described, as long as the energy supply contracts are also under a contract with this company.
What are the channels of communication with the company?
If a client of the company Xenera Energía, or any person who wants some type of information, has the respective communication available to them through the different channels indicated below:
- For Customer Service you must dial the telephone number: 900 600 116
- Through the online form: Send message
- The online chat is located at the bottom right of the company page.
- Finally, the email that is the following: info@xenera.com
What can be done in the client area?
Customer service, with the company Xenera Energía, has a section that functions as a virtual office, where various procedures related to the contracted energy supply can easily be carried out. To do this, care must be taken to have certain information necessary for this activity, such as:
- First, the Amiguiños campaign code must be located.
- Also, queries can be made on the invoice.
- Very important is the fact of carefully reviewing the modification that may have occurred in the data of the energy supply.
On the other hand, if a customer wishes to register with the company in this section “Xenera customer area”, they will find the respective spaces that must be filled in on a form where each of the following information must appear:
- NIF/CIF, it should be noted that currently (year 2021), it is only enough to make the CIF report (Fiscal Information Code).
- It is also necessary to provide the email address.
- The company requests the information of the bank account, but it is only enough to indicate the last four digits of it.
- At some point the password that was initially used for the operation will be required.
- When the company Xenera Energía welcomes the user, the respective Client Code is also included, which may be requested for the management that is being detailed.
How to contract the services?
The respective contracting, both electricity and gas services, as well as maintenance can be carried out through one of the following options:
- Initially, you can communicate by telephone, where you will receive the corresponding information.
- Another alternative for this same situation is an online communication.
It should be noted that for the online option, it is necessary to visit the section identified as "Hiring" that appears on the company's website and once there, complete the details that are requested, choosing when necessary the type of energy supply to contract, as well as the desired rate.
Opinions about this company
Every company, regardless of the management it performs, requires a very important aspect that is the opinions issued by the respective clients.
In this case, the opinions of Xenera Energia, It also enjoys this interest, since in some way in the case of positive aspects, they allow the activity to be reinforced and on the other hand, if it is a question of negative opinions, they must be taken into account for their rectification and with this, to provide a more efficient service.
Below is a summary of the textual comments that are issued through social networks and other platforms, by many of the 30.000 clients that the company currently handles, among which the following are indicated:
Within their package they offer that they take between 5 and 7 working days to register the floor light. That deadline has passed and they tell me to claim Fenosa because it is not their faultI am delighted. By the way, the negative comments seem to come from other electricity companies that had burned us and now see how the cake is slipping away. Bravo for the cowI am not happy with your service, I am paying more than I was paying before. They ask you to stay for one year and leave you no options to leaveVery friendly and correct attention, the price seems adequate. highly recommendedMore competitive prices than the general ones, Iberdrola, Fenosa, Endesa... In my case, depending on the month, I save around 15% compared to the best offer of these companies, which is usually the PVPC. More than amortized €3/month
