It should be noted that Hello, Luz, has at all times, the availability to facilitate various forms of communication and whose attention is both for clients as for those who want information about the service. In this article, the different ways of contacting the company will be announced, among other interesting aspects, therefore it is advisable to continue reading to know in depth the details of the situation.
What is the Holaluz customer service telephone number?
For the convenience of customers, Holaluz has two telephone numbers for users to establish contact with the company, since their numbers are for specific services, that is, depending on the requirement that the person who is going to communicate according to the next:
Hello light phone information (interested parties) the number to dial is 900 670 707 and Holaluz Customer Service (customers) 900 649 292.
As mentioned, Holaluz provides two free telephone numbers that serve the general public, the first number that has been indicated is used for those who have not made any type of contract with this company, but want information on how to do so. . The other number is for customers, that is, people who already have a defined contract with Holaluz and require some other requirement for their service. .
What is the telephone number for self-consumption customers?
The telephone number for Holaluz's self-consumption customers is 900 670 170, this number is also available for people who are interested in installing solar panels in their office, company, or home and for this, they must contact in the time period from Monday to Friday from 9 a.m. to 19 p.m., but, for reasons of the covid 19 pandemic, it may be subject to change.
Selectra, which is another similar specialized company, also offers customers the possibility of installing solar panels for self-consumption, but for this a detailed analysis of consumption and a comparison of the companies that provide the service must be made in order to be able to know what the specific need is that adjusts to the needs of the client.
Telephone for renewable energy producers
El Hello light phone for renewable energy producers, it is the following: 900 868 515, Holaluz also offers its clients the possibility of contacting them through the following email: renewables@holaluz.com, this company is the representation of renewable energy producers so that this class of service, is carried out to the market through bilateral physical contracting.
If the client is interested in this negotiation, he must contact the number provided above, also using the email address indicated in the previous lines. Relatively simple but very effective process.
Other contacts
As indicated above, the communication channels of the official page of Holaluz have a Chatbot application that allows you to express all the concerns that exist and it is located at the bottom of the page in an area on the right side, by means of a pink circle whose white sign already indicates that you can start writing to start the online chat by placing the detail that you want to investigate.
It should be borne in mind that this chatbot has its service hours from 9:00 a.m. to 19:00 p.m. and as is well known, due to the covid 19 pandemic, it may undergo some modifications, but in any case it would be a comfortable and convenient solution. effective information.
In the event that the rate contract has already been concluded with the company, you can contact it at Holaluz client zone, To do this, just click on the following link and continue with the respective indications.
What are Holaluz's customer service hours?
In the case of both numbers supplied, the timetable for customers to be served by Holaluz is the usual Monday through Friday from 9:19 a.m. to 1:XNUMX p.m., but as indicated, due to pandemic reasons, it is possible that this timetable is subject to changes, that is, they are less hours of attention since their employees must comply with safety regulations such as the use of face masks, antibacterial gel, gloves as well as the distance of at least XNUMX meter away.
It should be noted that Holaluz allows its clients and non-clients the solution of making an agenda or programming to call their contacts, which is very useful and is carried out very efficiently and in any case for this process, a series of of steps listed below:
- It is necessary to enter the following address , then a selection must be made where the option of the so-called Agenda is indicated, which is displayed in pink.
- Depending on the case, the option “I am not a client yet” or “I am already a client” must be checked, depending on the particular condition.
- You must choose the date and time you want an appointment, in which both the day and the specific time for the respective contact are exposed and thus achieve what you want to resolve, this will depend on the calendar that must have been observed when it appears on the page.
- Finally, it is necessary to confirm the appointment, so that in this way you can be sure that the person will be contacted at the right time.
Where to call if there is a breakdown?
If there is a fault with Holaluz, you must call the department in charge of this type of situation, through the number 900 649 464, in the event of an event, Holaluz customers can communicate through that channel where the attention is during every day of the week, that is, from Monday to Friday and 24 hours a day.
Clarification: It must be taken into account that if it is a fault, before making contact with Holaluz it is necessary to verify where the inconvenience lies, since it can originate within the home or in that case in the distribution of electricity. , all this allows to facilitate the management that is required and for this, some of the two conditions must be met depending on the origin of the fault:
If the fault takes place inside the house
In this case, the customer must contact the marketer with whom he signed the maintenance service contract.
It should be borne in mind that Holaluz does not offer its customers electricity or gas maintenance services, however, even if you have signed a contract with Holaluz rates, you can contact another company that has this option.
If the fault occurs in the distribution network
In this situation the distributor if you need to find a solution to this problem, for example, companies like Selectra recommend that the customer contact the distributor that is responsible for reviewing the incident, but if you are not aware of it, it is advisable to contact Holaluz directly so that they can the same ones who give the information to the distributor and thus it is aware of what happened.
And if something goes wrong, can you make a complaint to the company?
Indeed, there is an opportunity for the customer to expose any complaint they have regarding Holaluz, this can be done through the following means of communication: The telephone number for complaints is 900 906 021, as well as the email: customers @holaluz.com, you can also go personally to the following address: Edificio, Passeig de Joan de Borbó, 99, 08039 Barcelona.
If the procedure is to be carried out in person, the safety regulations that have been imposed due to the covid 19 pandemic must be taken into account, which have been previously indicated, since due to this, there may be changes with respect to the schedule. of attention.
The complaint can also be managed through the social networks of Facebook by HolaLuz.com, and Twitter @HolaLuzcom, finally by Instagram @holaluz.com
What procedure should be followed when the respective complaint is made?
First, the marketer will indicate a number to the person who has made the claim, which must be kept in order to expedite this requirement. Of course, the client can consult the status of how their request is through the client area, through the “Queries” section.
In case Holaluz has already solved the problem, they will send an email to the customer confirming the decision of their order, if they do not agree with the solution provided by the company, they must indicate it by email, fax or certified mail, it is recommended that the copy and the respective supports be safeguarded, from the sending and receiving when the claim was made, so that in this way another similar request can be made in another location.
If Holaluz has not been able to offer a satisfactory response to the client, they can go to the following organizations:
- OMIC (Municipal Consumer Information Office).
- Consumer Arbitration System.
- CNMC (National Markets and Competition Commission).
- You must indicate the complete address of the industry and energy of the independent community where the property indicated in the contract is located.
How to contract a rate with the company?
When you are clear about the services that Holaluz provides and you have decided to be a client, establishing a contract with this company, it is advisable to follow these steps that are going to be indicated below:
- Make the change to Holaluz, through a simple process, taking into account that in any previous invoice the contract data appears, which is obviously useful and all the necessary information can be verified and it is also necessary to complete the registration that can easily be found at The next page. :
- Another very convenient and also valid way is through the telephone number that is for hiring and is 900 670 707.
- You must answer a series of routine questions that are vital for contracting the service, it is also necessary to locate the exact address where the request is to be made and indicate whether it is the habitual residence, or secondary, or in any case if It's about a business. One of the usual questions is that if there is electricity in the place, that is to say that it must be clarified if it is a question of a change of company or of registering the service.
After having answered the questionnaire, the following information must be provided:
- address or CUPS (Universal Supply Point Code). Which is on the invoice.
- The personal data where the future holder of the electricity or gas contract and the DNI will be contacted.
- The IBAN is the International Bank Account Number or Bank Account Code, since it is important for the moment of direct debit payments.
- Indeed the electric power hired.
- La Holaluz rate that the future owner will choose.
Conclusion
As can be seen in the development of this article, the company Holaluz offers its current or future clients a series of resources that allow them to establish a contact, personal or virtual, in such a way that their requirements are met as best as possible. , with the ultimate goal that these customers are totally satisfied and the service provided is the most appropriate.
On the other hand, when, for example, it is desired to focus on what is related to a breakdown, the client must have all the information related to the case at their fingertips, since in this way they will obviously have the greatest possibility of successfully achieving the purpose of their request.
It must be taken into account that the intention of the Holaluz company, for any situation, is to please its clients correctly, in fact, without any problem, it offers its users the possibility of going to various official organizations, in case the attention they receive has been lent to them is not to their complete liking.
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