One of the basic services is electricity. It is essential to cover different needs. To continue enjoying this type of energy, it is important to pay for its use. In the northeast of Panama there is a company that is in charge of providing citizens with the electricity they use. And the question that many ask is:how to know el balance of ENSA? This article will explain everything about this company and how to cancel.
The Different Ways to Know the ENSA Balance and Pay It
In the northeast of Panama, there is a private company that is in charge of providing electricity to the entire place. To cancel the service, customers must pay monthly, it is important to take into account how to know el balance of ENSA, to fulfill the obligations.
The company thinking of giving comforts to its client has three ways to make the contribution for the service. Which will be explained below.
Through the Cyberspace Platform
It is necessary to be up to date with technological updates, in that way the existence becomes easier and more comfortable.
With technology, any procedure or service has become an everyday thing to do, no matter where you are. And the company that is responsible for electricity on this side of the country has not escaped this modality.
To enjoy this service, you only have to enter the page of the company that is www.ensa.com.pa and follow the instructions given below, in this way you can know the amount of the balance that must be paid in ENSA.
- Go to the link above.
- On the screen look for the option that is in the upper area, “Customer service".
- Entering "Check Account".
- From there you go to a different tab, where you must select again “Check Account".
- You must complete the information they ask for, such as: username and security key. In the position of the user, the identification number, passport or RUC can be placed, any of these being indifferent; along with the key that was assigned.
- When you are a user for the first time, you must start with "Register here".
- Then you are directed to the screen where the affiliation is made through a form that must be filled out with the following data:
- ID, Passport or RUC with their respective scripts.
- The email, which must be the same as the one used when registering with ENSA.
- A security key must be created and confirmation made.
- This is the first way to check the balance in the electricity company.
Program to Use it on the Mobile Phone
The electricity company, together with technological evolution, has now implemented a system called App ENSA Panama. Which can be used on any smart phone by following these steps to install it:
- Enter the application store that comes with the cell phone.
- With the help of the search engine, ENSA Panama must be located.
- Select "Install".
- When the application is already installed, the company icon should appear on the home screen of the mobile.
- The ENSA program starts.
- When entering for the first time, the client must register indicating all the requested data.
- If you are an old client, you just start the session by entering the security data and that's it.
It is that easy that you can use the electricity App, and answer the question of ¿how to know my electricity balance in ENSA? and it also has other functions that can be used at some point.
Communication through the ENSA Customer Service Telephone Line
Another way that the company has to communicate with users through a telephone line.
For that, they have made the telephone number 323-7100 available to customers, where they must comply with the order of the instructions to know what the amount to pay for electricity is. One of the requirements that must be met at the time of communication is the numbering of the Commercial Agreement (NAC).
The customer service phone number listed above can be dialed from any phone company.
Attention for users of ENSA type Post Payment
For post-paid category users, they must choose number 2 and continue with:
- Indicate the NAC.
- A series of options will be given, the client must choose the one he needs, using the telephone numbers.
- “1” when you need to know the total amount, balance of the most recent invoice or the minimum balance to pay.
- "2" to know the balance of the month that is advancing and needs to know in an isolated way.
- “3” to know the day and the amount of the last payment made.
- "4" when you need to make a payment agreement, know the amount owed from the payment agreement or have information on when the receipt is due.
- “5” This option is used to make changes to the data.
- "6" to request an account statement, which will be sent to the specified email.
- “7” to request the account statement by fax.
- “8” to return to the start menu.
- “9” option to end the call.
- “*” when you need an employee's attention.
Attention for Prepaid ENSA users
If the user cancels in advance, in this case the number “3” must be chosen and continue with the instructions:
- Enter the NAC number.
- With the telephone keys select the option you need.
- “1” if the client wishes to know the balance of the last receipt.
- “2” to request the PIN of the most recent amount.
- “3” when the client wants to know the recent balance in detail.
- “8” to return to the main menu.
- “9” option to end the call.
- “*” to request attention with an operator.
How to Calculate the Electric Bill?
Electric power users have a service that comes from a private company, which is why in order to continue enjoying the benefits of ENSA they must pay all bills.
All users should understand how to calculate billing for the service they use.
It is important to know that the amounts that are calculated by the company are not random, the National Authority of Public Services of Panama (ASEP), are the government people who set the prices for their use.
Calculate the Electric Bill
Everyone may think that calculating prices is a complicated task, but no, it is a simple task.
The final calculation to be paid for consuming electricity is made by means of a mathematical formula: kilowatt hours x electricity rate. Although, there are other elements that must be associated at the time of making the calculation to cancel the electricity service, such as:
- The fuel variable.
- The fixed charge.
- And something that is not frequent, the demand.
It is important that people know what type of consumption they have, the amount set depends on it. They are classified in:
Low voltage. Which are subdivided into:
BTS 1, BTS 2, BTS 3, Prepaid, BTD or BTH.
Medium voltage. Those that are cataloged in: MTD or MTH.
High voltage. These are divided into two categories: ATD or ATH.
There is something that must be taken into account, that the ASEP points out that all electricity users have a minimum payment rate, set for those customers who have an electricity consumption that is less than (10 kWh), for this reason , if you are a user who does not have much consumption or does not spend any electricity in the month, you must pay the minimum installment of the bill.
- When the energy expenditure is in the range of (10 to 20 kWh), the user must pay double the amount set in the minimum consumption.
- If the energy cost exceeds (20 kWh), the rate set for this calculation must be paid.
Knowing all the information said, it can be said that the energy contributions are stipulated as follows:
- Fixed charge.
- Energy Charge.
- Fuel Variation.
- This gives you a subtotal.
A discount or subsidy must be applied to this subtotal and that is the amount that the user must cancel. This will be explained in detail later.
How is the Payment Receipt Composed?
The invoices are classified in different sections that each one will be explained in what follows, it is important to pay attention to this description:
Fixed charge. It is the amount that is set to consume the service, being less than (10 kWh). What does this mean, that users who consume less or nothing must pay the amount stipulated for this line and in this way they can continue enjoying the benefit and how to know el balance of ENSA .
When it is in this line and exceeds the double consumption, the client will cancel in the same way, although if the limit is exceeded, it is fair that the balance to be settled is greater depending on what the rate stipulates.
Energy Charge. It is the payment that must be made by the result of the formula made with the multiplication that is made with the total consumption of kWh of the bill for the month, subtracting the fixed amount, depending on the rate that is found:
Low. With a subdivision of: BTS1, BTS2, BTS3; PREPAID, BTD or BTH.
Media. With a subclassification of MTD or MTH.
High voltage. Which is subdivided into ATD or ATH.
Fuel Variation. It is the result of multiplying the result of the Energy Charge formula by the rate established by ASEP on this occasion.
Subsidies. It is used by users who maintain the assigned rate of BRS1, it is a state subsidy, for clients who are in the established place, and to all clients who are elderly. The discount is (25%) on the condition that the consumption does not exceed (600 kWh).
Ways to Cancel the Electricity Bill
The electricity company has several ways to make the payment for the service, in this way they avoid the customer from bothering to do it. Among them are:
At Payment Centers
In the territory where the electrical company ENSA provides service, several agencies are scattered to make the payment of bills. how to know el balance of ENSA
What should be on hand for composting, and how to know el balance of ENSA ?
- The electricity bill, NAC or identification card must be presented.
- Payments can be made partially, expired, current, you can make the payment you want to make.
Through the Website
Banks have the option of making electricity bill payments online, it can be done by bank transfers or by charging directly to credit cards.
ATMs
The other option to make the payment is through ATMs, in this mode there is an advantage, that when making the payment it is immediately reflected in the system of the electricity company.
At Points with Authorization.
There is another way to pay ENSA electricity for the month, it is through agents who have authorization, as their name says, they have the license of the ENSA company to accept the cancellation of receipts.
For clients who are in the area of the Pacific Island, Chepo, Costa Arriba and Costa Abajo of Colón, Darién or Chepo, they have the authorized agents that are named below, for when they ask:how to know el balance of ENSA?.
- Antonia Cedeño located in Chepo – Cañita.
- Orealys de Bello, Chepillo sector.
- Ildaura Rodriguez, in San Miguel.
- Ildaura Rodríguez, Pedro González sector.
- María José del Valle, in the Contadora.
- Celmira Herrera, in the Taboga sector.
- Milciades Labrador, located in Otoque.
- Agustín Guevara, in the Tortí sector, Darién.
- Nedelka Villarreal, in Santa Fe, Darien.
- Efraín Olmedo, located in Garachiné, Darién.
- María Mosquera, in Jaqué, Darien.
- Mireya Jaramillo, Tucutí sector, Darién.
- Leonor Girón, in Yaviza, Darien.
- Juana Valdés, located in La Palma, Darién.
- Remilio Alba, for the Guna Yala sector.
- Virginia Concepción, on the Costa Abajo de Colón.
- Macario Salazar, along the Costa Arriba of Colón.
- Mireya Luna, in Puerto Obaldía and La Miel.
Places where there is ENSA Assistance
This electricity company gives its users a large group of places to be served. In this way an excellent attention and make the cancellation, information or questions of the service in a pleasant way and they find out whathow to know el ENSA balance?.
In Panama City they are in:
- Chepo Assistance Center. At La Pita, Calle Sergio A. Jiménez, number C 126. Monday through Friday from 8:00 a.m. to 5:00 p.m. and Saturdays 8:00 a.m. to 12:00 p.m.
- King County Assistance Center. Ave. Ricardo J. Alfaro, Super Xtra, 2nd. Level. With a schedule from Monday to Friday from 8:30 a.m. to 5:30 p.m. and Saturdays from 8:00 a.m. to 2:00 p.m.
- Assistance Center La Doña. It is located in the La Doña Shopping Center, December 24. Hours of operation Monday through Friday from 7:30 a.m. to 5:30 p.m. Saturdays from 8:00 a.m. to 2:00 p.m.
- Assistance Center Las Cumbres. Las Cumbres Square, Boyd Roosevelt Ave. Hours open to the public: Monday through Friday from 8:00 a.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 2:00 p.m.
- Los Andes Assistance Center. Los Andes Shopping Center, in front of Arrocha Pharmacies. Hours of operation Monday through Wednesday from 7:00 a.m. to 5:30 p.m. and Thursday from 8:00 a.m. to 8:00 p.m. and Friday from 7:00 a.m. to 5:30 p.m. and Saturday from 8:00 a.m. 2 a.m. to 00:XNUMX p.m.
- Peoples Service Center. Los Pueblos Shopping Center # 2, between Econo-prices and the National Post Office. Hours of operation are Monday through Friday from 7:30 a.m. to 6:30 p.m. and Saturdays from 8:00 a.m. to 3:00 p.m.
- Plaza Toledano Service Center. On one side of Plaza Carolina on Avenida José Agustín Arango, Juan Díaz. The time to serve the public is from Monday to Friday from 8:00 a.m. to 5:30 p.m. and on Saturdays from 8:00 a.m. to 2:00 p.m.
Colón
- Colón Service Center (2nd Street). located on Calle Segunda between Avenida Central and Meléndez. The time to serve the public is from Monday to Friday from 7:00 a.m. to 5:00 p.m. and on Saturdays from 8:00 a.m. to 2:00 p.m.
- Colon and Sabanitas Care Center. Sabanitas, next to the McDonald's restaurant. Hours of operation are Monday through Friday from 7:30 a.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 2:00 p.m.
- Down Coast of Colon. Las Lomas, Palmas Bellas, on the road that leads to the Health Center. The time to attend is from Monday to Friday from 8:00 am to 5:00 pm and from 8:00 am to 12:00 pm
- Coast above Colon. On the main street of Costa Arriba de Colón. Business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m.
Darien
- Meteti Care Center. Calle La Merced, next to the ACODECO. Hours of operation are Monday through Friday from 8:00 a.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m.
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