If you have ever wonderedHow to know my number phone Altice?, the safest thing is because you have forgotten it, lost it or that it is difficult for you to memorize it. In this article we teach you how to do it easily, quickly and for free, including how to know the contract number, regardless of the plan you have contracted with your telephone line.
Guide on How to Know my Altice Number without balance
Altice is a telecommunications company that provides mobile phone, television and internet services in the Dominican Republic.
If you purchased a device with this company and need to know what your number is because you lost it or simply can't remember it, you can check it through several options.
And if you do not have a balance on your cell phone, do not worry, since you can carry out any of the following processes for free, namely:
- Option 1: through a code
- Option 2: from your mobile phone.
Before starting any process, we recommend that you have a pen and paper at hand so that you can write down your Altice number and later save it in the contact list of your mobile phone.
In the following paragraphs we explain step by step how to find my altice phone number through each of the ways described above, but first we invite you to watch a video in which this topic is presented:
https://www.youtube.com/watch?v=c0cqmmaH9BE
Know my Altice Number with Code
If you want to know your Altice number, you can do it through the call application of your mobile phone and the best thing is that it doesn't matter if you have a balance, since it is a free service. To do this, follow these simple steps:
- Enter the application to make a call from your Altice mobile phone
- Dial the following code: *221
- Press the key to call or the telephone icon.
- Once the automated attendant answers you, it will indicate several functions that you can perform. There you must select option number three.
- The operator will automatically provide you with your Altice number, we advise you to take note of it.
Another much faster and easier way to find out your Altice number is by calling the person closest to you. Of course, to do this you must have minutes. In the same way you can agree with the person not to answer the call, and therefore do not spend the balance.
Later you can take note of your number from the call history of the cell phone of your friend or relative.
Know the Altice Number from your own mobile
To know the number of your Altice Dominican Republic telephone line from a mobile phone, you must first insert your chip into the device. In case your device is Android you will have to follow these steps:
- Enter the “Settings” menu
- Select the “About Phone” option located at the bottom of the screen
- Click on the “Status” box and then on the “SIM Status” option
- Finally, click on the option “My Phone Number”. When you do, your Altice number appears on the screen.
If your mobile is an iPhone, you can check your chip number by following these instructions:
- Access the “Settings” application
- Choose the alternative called “Phone”
- A list is displayed where your Altice number appears at the beginning.
Other Ways to Know the altice number
A common problem among mobile phone users is that they cannot remember their own cell phone number. In this sense, if you are an Altice customer, you can find out your telephone number through the methods described above or through any of the following conventional ways:
- Send a text message to a family member or friend, and ask them to tell you the number that sent it.
- Access the Whatsapp application. In your profile you will find your chip number.
- Contact the company's customer service and ask for your phone number.
By calling the customer service center you can also request other information as for example: know my Altice contract number. Which you can also consult through the web page company officer.
Learn about Altice's Contact Channels
The client or the general public who wants to establish direct contact with the company's representatives has the following alternatives:
- Telephone support
- Online form to contact an Altice agent
- Throught social media
- Physical stores
Telephone support
Altice gives all users the opportunity to dial certain easily accessible numbers to ask any questions about the services provided by the organization in Santo Domingo.
Next, we present the list of these numbers, we recommend that you take a good look at the list because the digit to be dialed will be different according to the management you want to carry out, so you have one for some that provide telephone assistance, one for other services, also accounts with the self-service menu and for prepaid customers.
Telephone assistance
The quick access number for telephone assistance is *555 you must dial from your own mobile, but you can also dial 809-859-6555 from any other telephone. The option to communicate is provided if you are inside completely free at 1-809-200-8755.
It should be noted that to make these calls you must comply with the following schedule: From Monday to Saturday from 8:00 am to 9:00 pm
On Sundays and holidays from 8:00 a.m. to 6:00 p.m.
- Business Customer Service: If you are a business customer, you must dial *1600.
- Simple self-service menu: in this specific case you must mark the asterisk followed by the number one hundred, followed again by an asterisk (#100#)
- Telephone assistance suspension: If you have suffered a robbery or you have lost your mobile and you want to suspend the service, you just have to dial *411
- To make a request for government information, mark the * 462
Other Services
To consult other types of service you have the following agenda:
- Altice Directory: *777
- To consult voice mail and receive faxes *225
- If the service is Altice top-ups from a third party's mobile, dial *258
- Pass your funds, balance transfer from Altice to Altice
- Magic Number Setting *100
self service menu
You can also access the menu that will be displayed on your mobile screen:
- Simple menu: #100#
- Balance information available in RD$ and minutes of your plan: #100*11#
- Recharge your account / transfer your funds: #100*12#
- Find out about promotions and events: #100*3#
- Check your available balance of fidepoints and the offer options you have to redeem them: #103#
- Favorite number: #104#
- Pass your funds: #108#
Only for prepaid customers
If you have a package of this type you can consult through the following numbers:
- Recipient number: #101*
- Send a Call me: #102*
- Recipient number#
- Send a Recharge my account: #131#
- Balance inquiry in flex and card plans: #132*
- Altice card numbers #
- Immediate recharge of flex and card
Online Form
If you are one of those who prefer to send a letter through the official Altice website, you must access it through the link provided in the previous paragraphs, then follow these steps:
- Go to the main window of the virtual portal
- Locate the contacts section, you can also skip the previous steps and enter directly into this link
- At the top you will find the word contact an agent, below it there is a box that reads Contact Sales click there.
- The instrument will be displayed, where you will place your name, surname and email, answer the question if you are an Altice client and in the line Subject Write the query you want to do.
- Then you write the message where you reflect the content of your query and then you click on Submit
Social Media
Altice also gives you the opportunity to contact you through the following social networks:
- Tweet
- tick tock
Physical stores
If for any inconvenience you cannot resolve your doubts through the channels mentioned above, you can go directly to the offices located throughout the national territory.
Before showing you the information about the stores or agencies, we want to ask you this question. Did you know that Altice confirms that it is ready for the implementation of 5G in the Dominican Republic? See all the information and advantages offered by this service in the following video:
On the website there is a section so you can locate all the Altice agencies, however below we will give you the data of the seven stores that are located in the National District:
Bella Vista Mall
- Address: Av. Sarasota esq. Arrayanes y las mahoganies, local 57A-I, Plaza Bella Vista Mall.
- City:National District
- Province:National District
- Hours:Monday to Friday from 9:00 am to 7:00 pm | Saturdays from 9:00 a.m. to 5:00 p.m. | Sundays from 9:00 a.m. to 2:00 p.m.
Blue Mall
- Address: Av. Winston Churchill esq. Gustavo Mejia Ricart, Plaza Blue Mall 3rd floor.
- City: National District
- Province: National District
- Hours: Monday to Friday from 10:00 am to 9:00 pm | Saturdays and Sundays from 10:00 a.m. to 7:00 p.m.
Churchill
- Address: Av. Churchill # 116B esq. Walk of Los Locutores National District, RD
- City: National District
- Province: National District
- Hours: Monday to Friday from 7:30 am to 7:00 pm | Saturdays from 8:00 a.m. to 5:00 p.m. | Sundays from 9:00 a.m. to 2:00 p.m.
Downtown Center
- Address: Av. Núñez de Cáceres esq. Av. Rómulo Betancourt, Plaza Down Town, local #114, Santo Domingo.
- City: National District
- Province: National District
- Hours: Monday to Friday from 9:00 am to 8:00 pm | Saturdays from 9:00 a.m. to 7:00 p.m. | Sundays from 9:00 a.m. to 7:00 p.m.
Lope de Vega
- Address: Av. Lope De Vega #95, Ens. Popcorn.
- City: National District
- Province: National District
- Hours: Monday to Friday from 7:30 am to 7:00 pm | Saturdays from 8:00 a.m. to 4:00 p.m. | Closed Sundays.
While
- Address: Av. John F. Kennedy esq. Máximo Gómez, Sambil Mall, Kennedy Floor, Local K90.
- City: National District
- Province: National District
- Hours: Monday to Friday from 9:00 am to 8:00 pm | Saturdays and Sundays from 10:00 a.m. to 7:00 p.m.
Altice Tower (Business Client)
- Address: Av. Núñez de Cáceres #8 between Rómulo Betancourt and Sarasota. Altice Tower
- City: National District
- Province: National District
- Hours: Monday to Friday from 8:00 am to 5:00 pm | Saturdays and Sundays: Closed.
To finish
If you don't know how to get to these stores or those located in other areas of the Dominican Republic, you just have to enter the Altice platform and click on the How to get and all the information you need will be displayed.
We are already reaching the end of this article where it was explained in detail how to know my Altice number and the ways to communicate with the company, but first we invite you to watch a promotional video of its launch in the Dominican Republic.
Finally, we want to put at your disposal some links that will allow you to read other articles related to technology, you just have to click on them:
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