How to make a refund on Steam? Tutorial to return games and item purchases on this platform.
Steam is a platform where you can make game purchases, gifcards and use them within your games too, to buy different skins and sets. For almost any purchase you can request a refund, in case you are not convinced by the product you purchased.
Either by mistake, or because your computer does not meet the necessary requirements for your game; maybe you played, and the game in an hour you just did not like. If the reason why you want to make the refund matters, you must do it through this website.
It is important that the request is made within the stipulated time of 14 days; In the case of games, you will only have a maximum of 2 hours to test it and request a refund. The refund will be made by the same means in which the item was paid.
You will be given a refund for the full amount of your purchase, within a week of approval, meaning you will have to wait at least a week for valve to review your case and approve the refund.
Another thing to keep in mind is that some Steam payment methods will not be available in your country, from the Steam page you can see which countries are supported. Read on to find out how to make a refund on Steam.
How are refunds applied on Steam?
Offering refunds on steam they do not exceed the period of 14 days or two weeks from the purchase of the title, or from the date of the release of the game if you pre-purchased it.
Regarding the game time, it will be at least two hours, up to a little less, this applies to games and software applications obtained from the Steam store.
Steam Downloadable Content Refunds
When you purchase DLC from the Steam store, it will be refundable up to 14 days after purchase, if only less than two hours have been played since the DLC was purchased and it has not been modified or transferred.
Please note that Steam does not refund certain DLC in cases where Steam irreversibly levels up any in-game character. These exceptions are clearly marked as non-refundable from the Steam store itself.
Steam refunds for in-game purchases
The Steam platform also handles refunds for purchases made within any game developed by Valve, after the first 45 hours after purchase, as long as the title has not been modified or transferred. Other developers have enabled in-game item refunds according to Steam's terms.
The same platform will give you the information if the third-party developer opts for the idea of offering refunds on the item in question.
Otherwise, purchases made in games that are not created by Valve are non-refundable within Steam.
game presale
When you buy the game before its official release on Steam you can request a refund at any time and up to 14 days after the game release. The 2 hour thing also applies to this type of game
Steam Wallet
In the event that you have paid with your funds in the Steam wallet, you will have the same 14 days after your purchase to request a refund. Remember that the platform will evaluate each transaction and if you meet the conditions of the service, refunds.
Renewable subscriptions
Within the contents and services of Steam, it offers periodic or monthly access that is paid on a recurring basis to access them. If a subscription has not been used during the current billing cycle, it is possible to request a refund within 48 hours.
The content if it has been used, or played within the subscription during the current billing cycle, will not be considered a refund of the purchase of these services.
By going to your account details, you can cancel an active subscription at any time. When it is cancelled, it will no longer renew automatically, but you will have access until the monthly or annual billing of the purchased product runs out.
steam-hardware
Each Steam customer has the opportunity to purchase Steam hardware and accessories purchased through the same platform. In the same way, the refund service is available. According to the refund policy, each client must send the hardware in a maximum of 14 days following all the instructions provided.
That Hardware refund policy has more information about the refund process, as well as the cancellation of Steam hardware and accessories.
Pack Refunds
You can receive a full refund for the purchase of any pack purchased from the Steam store, as long as none of the items in the pack have been transferred, and the usage time of that pack does not exceed 2 hours.
In the event that a non-refundable DLC is included in the pack, Steam will tell you that it can be done during their usual checkout week.
Reimbursement of gifts
Steam gives you the possibility to refund within the same period of 14 days / 2 hours the gifts that have not been activated. Those that were activated also have the same time limit, but the refund comes with certain conditions; In this case, the recipient of the gift must carry out the refund process.
In this way, the funds used will be returned to the original purchaser and not to the recipient.
Conclusion
Steam is a gigantic platform with millions of users, through which purchases are made daily; which gives you the opportunity to refund some products with certain conditions.
We hope that with this information you will have more information about how to make a refund on Steam. On our website you will find more tutorials, and information about different programs, methods and tricks, do not miss them.
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