In any type of public service that occurs between the user and the company that generates the supply, at all times a proof of assignment of the amount to be paid for it is made. In the Iberdrola company it happens in the same way, for this reason we will see in the article to develop the Iberdrola invoice document. Enter and learn more.
What is an Iberdrola invoice?
Regarding this article, which is known by most of the people who maintain a service or supply relationship with Iberdrola, it is the proof of each one of the users within which the different movements of the service consumption can be visualized. and also through the Iberdrola invoice, the amount to be paid for the supply service that the company itself offers is generated.
As is well known by all, it is important to cancel any type of debt that is generated from different expenses for services or other concepts. In the case of electricity, gas, water services, among many others, it is no different and in this regard it is important to give some ideas of facilities when it comes to pay Iberdrola bill.
For this reason, in this article we will illustrate the reader in relation to this procedure, as well as other topics that are of great interest to the majority of customers who maintain a contractual relationship with the company Iberdrola.
How to carry out the invoice cancellation process?
As we have already mentioned in the paragraphs already described, the Iberdrola invoice cancellation procedure is quick, easy and simple. Regarding the aforementioned procedure, certain important options for users are highlighted, namely:
Bank address: In relation to this way of cancellation, we can say that it is one of the most common used by most users. Regarding the direct debit of the payment and the Iberdrola invoice, it can be done through the customer area or by telephone and free of charge. For such purposes, the following documents will be submitted:
- NIF/CIF of the holder of the bank account in which the invoices are going to be domiciled.
- IBAN of the bank account.
- Personal data of the owner, among which are: names, surnames and postal address.
Payments in cash or transfer: customers of the Iberdrola company who do not wish to direct debit the invoices they generate will have the possibility of making payments on the existing debt and it may be in cash or through a bank transfer.
In order to cancel the Iberdrola invoice by bank transfer, the client will have to provide some specific documents, such as personal or identification data, bank account number, the amount of the invoice and also the concept will be entered the number of it.
invoice reference
In another order of ideas, the cancellation in cash must have a printed barcode of the invoice as well as of a reader cashier. The ATM will generate a physical paper where the payment is justified and then the sum will be paid in any of the bank offices or agencies that provide the collaboration.
Cancellation via the web or customer area: it may be canceled online from Iberdrola's own customer area or from the payment form itself on the Iberdrola company's website.
Cancellation of the Iberdrola invoice through the online service
Iberdrola places an online cancellation form at the disposal of all customers who are not domiciled. Regarding said option, it grants the possibility of making the cancellation by means of cards or through Bizum.
In the same way, there will be the service of Iberdrola electronic invoice, and it is generated in the Internet portal itself, even if it is the client's wish, it can be printed from the same online system.
To total the payment via online, the specific data will have to be provided, these can be located in the barcode that appears on the Iberdrola invoice that is going to be canceled, and which are:
- The issuer code (corresponds to the company's CIF).
- Invoice reference.
- Invoice ID.
- Amount or amount.
Information attached to the Iberdrola invoice
Another option that Iberdrola places for customers who do not generate invoices with direct debit service is to cancel the services through the Iberdrola customer area. In order to carry out this process, you must be registered on the company's website and then enter the space called "My invoices" and then "Invoice history" and then "Status".
When the Iberdrola receipt or invoice is pending cancellation, you can directly select the amount and date of generation thereof and make a respective payment.
In the event that the invoice is not paid, the company Iberdrola will have the power to cut off the electricity due to the user's failure to cancel the service.
How to make the fraction of the payment with Iberdrola?
When customers have the need to make the fraction of the Iberdrola invoice, they will have the right to do so from the virtual network itself and by placing themselves in direct contact with the telephone service of the Iberdrola company.
In relation to the payment support plan offered by the company, it is fully aimed at homes or residences, SMEs and autonomous services and all of this will achieve flexibility and improvement in terms of payments through the splitting of receipts or invoices for a period of time of up to twelve months without any cost.
How to read and calculate an Iberdrola electricity bill?
Regarding the issue of understanding and reading the electricity bill of the Iberdrola company, it is not complicated at all. In the internal part of the same, the client will be able to view information related to the owner of the supply, the contract itself and the data on the supply or service. However, what is really important is that the client bears in mind what expenses he has incurred and the amount thereof.
In the case of Iberdrola, the total amount to be paid in relation to the electricity service is encapsulated in the section called "Invoice Summary", such mention is located on the first side of the receipt or the same. However, when it is necessary to have more detailed knowledge about the consumption and the power that is billed, it will be necessary to attend the section called “Billing and consumption”.
Invoiced electrical power
As for the electrical power contracted with Iberdrola, it is determined by the sum of the electrical equipment that will possibly be simultaneously connected to the network. This power can be seen measured in Kilowatts and the choice of an electrical power with optimal features can give insight into the amount of the bill itself.
The power billed in the same way is the fixed price that must be paid for the Iberdrola bill in terms of the base of the electric power that has been contracted. It is calculated by multiplying the kilowatt set by the company by the power, which we will have already contracted and according to the days that make up the billing period.
How to calculate the invoiced power?
To give the reader greater knowledge about the invoiced power calculation formulas, we can give examples so that the procedure can be seen in a clearer and more understandable way, and it is as follows:
- Power contracted for the "cost or amount of the kW" for the billing days.
- 5,5 kW x €0,1352/kW x 32 days = €23,79.
Consumption or billed energy
Billed consumption is a term that basically refers to the amount to be paid for the total electricity consumed. In relation to the calculation of what we must pay for the energy that is consumed, it will be necessary to multiply the kilowatt hours that are consumed by the cost of the kilowatt hour that is set by the Iberdrola company itself.
Although we have already carried out examples of how to calculate billed consumption and according to the same purposes stated above, we can give the following example in the same way:
- kW consumed by the price of kW.
- 306 kW for the amount of €0,1662/kW this is equal to €50,85.
In the event of having contracted an Iberdrola rate with hourly discrimination, there is a need to see the data of the electricity service that has been consumed in the two existing periods of peak and valley, as well as the price of electricity that corresponds to each period.
Regarding the calculation of electricity consumption and the hours when the use of the service is strongest, it may help to reduce electricity consumption and therefore reduce or save on the Iberdrola bill. When at least forty percent of the day's consumption accumulates during the night hours or at the beginning of the next day, it is advisable to contract a rate known as hourly discrimination.
In relation to tolls for access to the electricity network, they will be paid by all users. Said regulated amount will be applicable over the term of power and consumption and is set at forty percent of the total amount of the invoice.
Iberdrola is reflecting the amount of the entrance tolls in the section called "Useful information". When the PVPC rate is contracted with Curenergía, the tolls will have to be displayed in the breakdown that appears in the “Billing and Consumption” section.
electricity tax
Regarding the electricity tax, we can say that it is the manufacturing tax, which is applicable in terms of power and energy specifications. The same is achieved by multiplying the manufacturing tax and is applicable in relation to the application of 5.1127% on the sum of the two concepts already mentioned.
Tax calculation?
Once again we will verify, and always with the purpose of giving the reader more guidance, on how to calculate the electricity tax and in relation to it, we can mention the following:
- Billed power + billed consumption * 5,11269632%
- (€23,79 + €50,85) * 5,11269632% = €3,81
- Additional services and measurement equipment
Iberdrola enters in this section the additional services, such as maintenance, which must be contracted by the user of the service.
You must bear in mind that Iberdrola's maintenance services consist of a period of twelve months. You can change the electricity company whenever it is the client's decision, however, it will be necessary to continue with the cancellation of the services until the expiration date or payment of all pending fees.
On the other hand, the section also reflects the amount in relation to the rental material that is generated by the distributor itself. When we do not own a meter, the amount of €0,026667/day will have to be paid according to the lease.
Value Added Tax (VAT)
This amount or amount of VAT is 21% to the subtotal of the amount of the term of power, consumption, meter rental and Electricity Tax.
How to make a claim on the Iberdrola invoice, in case there is an excessive charge?
When it is necessary to file a claim with the company in relation to the electricity service or aspects that are on a par with the contract that is maintained with the company Iberdrola, the company itself makes the following options available:
In the Client Area, you will have to go in the following order: “My Procedures”, then “Start a new procedure” and finally the “Claims” area.
In the same way, the telephone customer service option can be used in relation to the different types of claims or situations of irregularity, and for this we will dial the number: 900 225 235.
Via email: cliente@iberdrola.es, a report or letter may also be issued where the matter that requires a solution by Iberdrola's specialized personnel is presented. In the same way, the option of writing a letter to the Complaints Department is given: it will be addressed to the post office box 61090 – 28080 of the city of Madrid.
Nearest service point
As regards Iberdrola's response period, it may not be longer than one month from the date of receipt of the matter claimed at the claims service center.
Other ways to claim a receipt or electricity bill from Iberdrola
There are many times that all the internal channels of the Iberdrola company are not sufficient in terms of resolving claims that may be imposed by any of the customers. In relation to this scenario, we can mention other bodies or options that can be attended for such claims and among these we can mention:
As a first option we have the Municipal Consumer Information Office or the General Directorate of Commerce and Consumption. In the event that the claim is not resolved satisfactorily by the company Iberdrola or the marketer, the written claim itself and the most recent invoice must be submitted to either of the two entities, all by email or personal form.
Both organizations hold the sanctioning and advisory jurisdiction, and will have the power to convene an arbitration-type system in terms of consumption if it is not possible to control the problem or irregular situation that is generated.
The Consumer Arbitration System is normally a way when the ordinance of the Municipal Office is unsuccessful. It has a binding aspect regarding the resolution of problems, conflicts or situations generated between the user or client and the energy company and it is attached to the arbitration system, and that the following characteristics are given:
- The conditions of adherence of the Iberdrola company to the Consumer Arbitration System.
- In the event that there is a conflict over personal attention, billing, contracting and collection.
- There is a prior claim with the Iberdrola Customer Service Department and a subsequent query with the OMIC (Municipal Consumer Information Office).
After the procedures specified above, if the conflict or irregular situation continues, the judicial process will be applied. Regarding this, the user or client will have the option of attending the Legal Orientation Service of the corresponding province in order to obtain an advisory service regarding the necessary requirements for claiming the right to justice free of charge.
Conclusion
We have seen in the development of the article in reference the advantage of having all the information at hand through the Iberdrola invoice, regarding the electricity service contract provided by the company itself.
In relation to this topic we have been able to learn the different forms of payment of the invoice and we see that it can be done via the Internet, which is quite comfortable, positive and easy in terms of the service of carrying out the procedures, since it generates comfort without having to personally attend any of the agencies that exist in the territory of the Republic of Spain and everything can be done from the comfort of the client's own home.
For this you can only count on computer service, mobile device and a good Internet connection. It is equally important to point out that with the sole tool of a mobile device and the download of the Iberdrola App, other services can be enjoyed from the user's own mobile, thus generating greater ease in the procedures.
However, not everything can be done via the Internet, since some procedures are clearly carried out in person in the event of a change in any of the data that may appear in the service contract, for which the client must attend any from Iberdrola's offices, which can be found on the company's website online.
Another point of interest is the amount of the rates and their types that are generated according to the consumption of the electricity service and the amounts will depend on the use that the user himself gives to the service provided by Iberdrola.
One of the services that could be considered of greatest importance is also customer service in the event of breakdowns, complaints or even suggestions, for which Iberdrola makes the company's telephone service available and through it customers will be able to generate their claims about irregular situations that may be generated in relation to the service provided by the Iberdrola company.
In the same way, there is an e-mail service, through which a communication is generated exposing in it, all the affectation that is happening in terms of the supply of the service of the Iberdrola company. The highly trained personnel will be able to take the complaint and pass it on to the pertinent Management, in order to solve the different complaints that may arise in the electricity service.
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