One of the most recognized telecommunications companies in Mexico is Izzi, which provides cable television, internet and telephone services. Discover in this article everything related to Izzy customer service and the different contact channels offered to Mexicans.
Izzi Customer Service
In Mexico, there are a variety of telecommunications companies, but one of the most prominent is Izzi. Not only because of the packages and services it offers to citizens, but also because of the quality it provides in terms of Izzi Customer Service.
There are various communication mechanisms that this company proposes to Mexicans. It is because of that Izzy Customer Service It can be through various channels, whether through telephone numbers, chats, web pages, applications, social networks, among others.
If you belong to the great Izzi family, or want to be part of it, and need to communicate with the company, here we offer you the different methods by which the employees of the telecommunications company will provide you with careful and pleasant attention.
Care channels
As mentioned in the previous point, there are various communication mechanisms that the Izzi company has for its members. One of the most used is Izzi customer service phone, since it allows interaction with the company's telephone operators.
Likewise, customers can count on the following service channels (they will be described in detail one by one, later in the article):
- Attention by Online Chat.
- Attention through social networks.
- Also through the Izzi App.
- At Izzi branches or offices.
Telephone Attention
The main Izzi customer service number is 800 607 7070, although depending on the type of consultation or the procedure that the person wishes to carry out, this telecommunications company makes various telephone numbers available. Meet each of them below:
- izzy customer service: 800 120 5000.
- Help Izzi: 050.
- Pay Izzi: 800 120 5000.
- Izzi Hiring: 800 120 4000.
- Izzi Technical Support: 800 222 1234.
- Information Izzi: 070.
- International long distance: 090.
- Direct contact with your Izzi line: *123.
Additional Information
It is important to mention that the telephone service of the Izzi company to its clients is within a set schedule, from Monday to Sunday, from 8:00 in the morning until 8:00 at night.
However, in the case of the Izzi help number (050) and the technical support number (800 222 1234), customer service is available every day of the year, 24 hours a day.
Online Chat Support
Another channel of attention of the telecommunications company in Mexico Izzi, is through the Online Chat, access to this communication mechanism must be through the official page of Izzi, locating, in the upper part of the screen, the “Do you need help?” box, it is located just below the privacy notice of the web portal.
To continue, information must be provided in the contact form that Izzi's digital system has on the screen and then Izzi's online chat begins.
Features
When starting the Izzi online chat, the client or affiliate can carry out several procedures, among which are: contracting or canceling the service; you can also change packages.
Likewise, through this chat, you can request technical support, clarify general doubts or concerns about the remote control of the cable television service. In the same way, this attention channel allows the affiliate to follow up on the attention folio, that is, the number of a previously made report.
It is important to emphasize that Izzy customer service, via online chat, is available every day, 24 hours a day.
Social Media
One of Izzi's most contacted service channels is through social networks, whose main purpose is to be a communication channel, to resolve doubts and concerns, in addition to carrying out procedures. Of the social networks that Izzi has for its clients, Facebook and Twitter stand out.
Check out the accounts below:
- Facebook: by Inbox or through comments you can use the Izzi telecom account.
- Twitter: through a mention or by DM, you can communicate through @ayudaizzi.
Functionality
Through the social networks mentioned above, the client can carry out the following queries or procedures: renewal of Izzi packages, hiring and/or cancellation of services. In addition to requesting technical support.
Likewise, this Izzi service channel allows the customer to clarify doubts and concerns about the payment of services, as well as the location of Izzi branches and agencies, and remote internet configuration.
The Izzi company's Facebook and Twitter social network is available to users every day from 10:00 in the morning until 10:00 at night.
Izzi App
The telecommunications company Izzi has a mobile application to be downloaded, free of charge, on Android 4 or higher devices and on iOS 9 or higher. Through this application you can manage all the company's services, including controlling consumption and receiving information on affiliated packages.
The Izzi App must be downloaded through the Play Store or App Store virtual stores, then, when it is already installed on the computer, locate and select the "Details" option, by this means, you can access two ways of attention:
- Direct call from cell phone.
- Direct call via WhatsApp.
We invite you to check the following video that explains about downloading and activating Izzi mobile:
Izzi Branches or Offices
The oldest channel of communication with any company is a direct visit to the offices or branches. Izzi does not escape from this channel of communication and has several agencies for its clients in which various procedures can be carried out.
Among these procedures, the payment of the invoice related to the services, the renewal and contracting of services, the preparation of reports and the request for technical support stand out. In the same way, in the offices you can change the address and domicile the payment of the service.
Addresses
Find out below the location of the Izzi offices, which are located in the main cities of Mexico:
- Izzi Acapulco: Gonzalo Gómez 14, Fracc Magallanes, Magallanes, 39670, Acapulco Juárez, Gro., Mexico.
- Izzi Customer Service Tijuana: Boulevard Lázaro Cárdenas, Gas y Anexas, 22115 Tijuana.
- Cancun: Ixil, 97, 77530 Cancun, QR, Mexico.
- Ciudad Juárez: Bosque Bonito 7139, Technological, 32500 CD, Juarez.
- Ensenada: Mexico 1 596, Loma Linda 22890, Ensenada, BC Mexico.
- Telecom-Paseo Acoxpa: Local 17 and 18, Calz Acoxpa 430, Physical Factory Equipment, Tlalpan, 14800, CSMX, Mexico.
- Telecom: Lindavista park, Collector 13 208, Magdalena de las Salinas, Gustavo a. Madero, 07300, Mexico City.
- Telecom Sales Module: Plaza Metrópoli Patriotismo, Plaza Metrópoli, Avenida Patriotismo 229, San Pedro de los Pinos, Benito Juárez, 03800, Mexico City.
Note
Service at the offices and branches of the Izzi telecommunications company may vary depending on where it is located, since some are located in shopping malls.
If you liked the article related to the service channels that Izzi has for its clients, we recommend you visit the following links of interest in relation to the subject:
Information about IZZI TV packages en Mexico City.
Steps for change IZZI password.
Information about the Service Follow me by Izzi Mexico.