Instructions on the MásMóvil Customer Area - VidaBytes

Discover in this publication, the most important data on the operation of the MásMóvil customer area and the steps you can take through this system. Also, see the considerations that we must take into account when using the mobile app instead of the web and the difference in the information displayed depending on the user used. Likewise, the benefits acquired by being part of the MásMóvil y más community are shown.

What is the MásMóvil Customer Area?

The MásMóvil App or the customer area of this operator is the platform dedicated to the service and self-management of the company's users. Like most telecommunications companies, MásMóvil allows many procedures to be carried out through the automated system called “Client Area”. To access said portal, you must previously register on the platform and then enter your username and password.

In this way, you will be able to access the contract information and the products purchased with the telephone operator.

In this sense, the area of MasMovil customers is located in a section of the company's website and also has an application for mobile phones such as Smartphone. Likewise, through this system you can carry out a large number of procedures online. For example, you can check the invoices or change the contracted rate.

This client area is called and it is available to all users of the operator, regardless of whether the contracted rates are prepaid or by contract.

Therefore, in this article we will see in detail the steps to access , we will also show the considerations when using the mobile app, the advantages of accessing this service and more.

How to access the MásMóvil Customer Area?

Although this platform is called , is also known as MásMóvil customer area, personal area, among others. However, the steps to enter the system are independent of the name you prefer to give it and are shown in detail below:

In the computer:
1. First you must enter the company's website. To do this, you can use your favorite web browser or enter directly by clicking on the following link: MoreMobile
2. Once inside the platform, you must locate the right menu of the screen and press the button that says .
3. This link will give you access to the MásMóvil customer area and you only have to enter your username and password to access the products.
On mobile devices:
1. Through the free mobile application of MásMóvil, you can access the customer area system. This app is free and is available for iOS and Android operating systems.
2. You can also access the system through the operator's official website, just as you do through a computer.

Considerations when using the App

Upon entering the service MásMóvil customer area through the mobile application, we must take into account certain considerations. The app can be downloaded from Google play for devices with Android operating system and through the Apple Store for cell phones with iOS system. In both cases, the mobile application is free and you can use it without problems from many phone models.

However, you must enter a personal password and a username in order to access your personal online session. In this sense, when using the MásMóvil App, the client can enter the phone number or email as a user and this fact represents one of the considerations of said platform.

This occurs because there are differences when entering with the mail or with the telephone number. That is, when entering the email address as a user, the application will show us the information of all the lines associated with that email address. On the contrary, when entering with the telephone number as a user, the system will only show the contracted products that are associated with said telephone line.

How to Recover the Password of the MásMóvil Customer Area?

First, it is convenient to clarify that the password that the MásMóvil app will have for each user is the one designated by the client when registering in the system. In this way, if you have forgotten the security code, you must recover it by entering the system again and pressing the section <Forgot your Password?>.

Once this procedure is done, the platform will ask you to enter the associated phone number or email and then you will receive an email or SMS with the active password.

The functions of the MásMóvil App

One of the best benefits that MásMóvil offers its customers is the option to carry out a large number of procedures without leaving their homes or calling by phone. Through the company's customer area, users can have all the information about their consumption and, in general, access to the following options:

Consult the details of your MásMóvil rates, among which are: Consumption in calls, SMS and gigabytes and bills.
Change product settings.
Add or remove extra data bonuses.
Modify personal data.
Modify or consult bank information.
Consult the permanence commitment with MásMóvil in its contracted rates.
Among others.

In this way, within their personal sessions, the system allows customers to carry out the procedures shown here. Therefore, the user has greater control over the services used and can monitor the charging system for each product. Likewise, it supposes a notable saving of time, since the most important elements of your operator can be consulted without having to go to a specific place.

However, doing activities such as changing the MásMóvil rate, knowing the fiber service coverage in your region, among others; if they require the user to contact company personnel. To do this, you can call the MásMóvil customer service number: 2373

Steps to Check Invoices in the MásMóvil app

If you want to consult the invoices in the MásMóvil customer areaYou must click on the menu and then the system will show you the current invoice and those issued in previous months. In addition, the company's app also allows you to download them in PDF format and in this way, you can file these documents digitally or print them to save them physically.

Likewise, both platforms allow us to consult invoices easily and quickly. However, the bill payment service through the app is not currently available.

On the other hand, although the invoices of MásMóvil are consulted through the official website and the mobile app of the company, there are also other ways to consult this document. In this sense, we will present an alternative channel below:

It's about the which you can request by writing an email to the email address of MásMóvil: hola@masmovil.com.

Within the letter you must place your home address and your personal data. However, keep in mind that this type of method is not normally enabled as it is slow, expensive and unfriendly to the environment.

MoreMobile Club

This is a special service for users of MásMóvil, and is implemented as a reward for customer loyalty to the company. In this sense, with Club MásMóvil people have access to exclusive promotions, advantageous offers, discounts and other benefits.

In addition, this service is not limited only to MásMóvil, but also allows you to enjoy promotions with other brands. Among the benefits offered by the telephone operator are discounts for talking and surfing the web. In addition, they get discount coupons in online stores and many other considerable benefits.

Therefore, if you want to know how to use the Club MásMóvil service, in the next section you will see the steps to do so.

How does the MásMóvil Club work?

The promotion service works as follows:

When making a purchase online, you must verify if the page appears within those associated with the Club MásMóvil and if so, you will have a discount percentage.
You can also access the MásMóvil Club and select the promotion that you like.
Also, the service allows you to make the purchase from another application.
In addition, after making any purchase, you must wait a few days for the transaction to be registered and the system will send you an email notifying you of the balance acquired in your VIP account for using the service.
Finally, the accumulated discounts can be redeemed for consumption made on the operator's lines.