Redexis Gas, it is a Spanish company that fulfills the function of distributing natural gas, likewise it is capable of developing and in turn maintaining the transport networks that are in charge of supply, also having 680.512 supply points, which are distributed in 29 provinces . For more information on this, we suggest reading this article.
What is Redexis Gas?
In Spain there are currently five natural gas distributors, in an extension of 11 autonomous communities, of which there is one called Redexis Gas, it is an energy company that, among other details, has an installed network for the corresponding transport and exceeds the number of 10 Km of pipeline.
Redexis Gas Data
The commercial name of the company is: Redexis SA and it is physically located at C/Malonia 2, Edificio Pórtico 28043, Madrid, in addition its Tax Information Code (CIF) is the following A-82625021, it can be located through the telephone number 91277236, as well as electronically through the address: notifications@redexis.es.
The vast experience of Redexis Gas, gives it the prestige of having 160 years of service in Spain, previously it was called "Compañía del Gas de Zaragoza SA" and in 2013 a name change to Redexis SA
It should be noted that it also distributes liquefied petroleum gas to its customers who require it. (LPG).
When should Redexis Gas be contacted?
As a gas distributor, the company is in charge of everything related to the transport networks, as well as the supply of said gas, each client at the time processes a service contract with a certain distributor of the product and it is precisely, through this The company generates the appropriate mechanism to make any query or also some other management with the respective contract, also for billing details in general.
The service is provided from each particular area where there is a gas company, which is in charge of the indicated distribution, according to this aspect the following is made available to the client link, which of course relates each sector of the geographical area where the property is located.
At the moment in which the client wishes to contact Redexis Gas, he can manage his request when there is any situation, such as those that are immediately detailed:
- When you want to report the reading that appears on the natural gas meter.
- The client who wishes to rent the metering device needs to contact the company.
- The periodic and mandatory inspection requires contact with Redexis Gas.
- There may be at some point, the need to make an observation or claim to the company.
- In the event of an emergency, the customer may request the Redexis Gas emergency service.
- There is also the condition where the client is interested in registering the gas service with Redexis.
Distribution areas
The extensive service presented by the company Redexis Gas covers an extension in Spain of 29 provinces, which are distributed in 11 autonomous communities and there is a commitment to maintain the transport networks in good condition, for the benefit of energy at 680.512 distribution points. , which are found in all the communities served.
The communities that are served by this company for the supply of energy are the following: Community of Madrid, Region of Murcia, Catalonia, Aragon, Community of Valencia, Castilla y León, Castilla la Mancha, Andalusia, Extremadura, Canary Islands and Canary Islands. Balearics.
The service provided to the aforementioned communities is carried out through the various commercial offices in each of the provinces served and the location and hours of operation are as follows:
Redexis offices
- Redexis Madrid, is located at C/ Mahonia 2, Floor -1, 28043, with service hours from 11:00 a.m. to 13:00 p.m.
- Redexis Zaragoza, whose location is at Av/ de Ranillas 1D Planta 2, 50018, the hours they serve are from 09:30 a.m. to 14:00 p.m. / 15:45 p.m. to 16:45 p.m.
- Redexis Murcia is located at Av/ Ciclista Mariano de Rojas 74 – 1º, 30009, with service hours from 09:00 a.m. to 14:00 p.m. / 16:00 p.m. to 17:30 p.m.
- Redexis Ávila, is located at C/ Doctor Fleming, 18, 05001, and has service hours from 11:00 a.m. to 13:00 p.m.
- Redexis Huesca, the location is at C/ Cavia 8, portal 6 local B, 22005, with customer service hours from 11:00 a.m. to 13:00 p.m.
- Redexis Teruel, is located at C/ Mariano Muñoz Nogués 1, 3ºD, office 6, 44001, with service hours from 11:00 a.m. to 13:00 p.m.
- Redexis Valladolid, can be located at Pº Arco Ladrillo, 88, 2nd Floor, office 11, 47008, the hours of operation are from 09:00 a.m. to 14:00 p.m. / 16:00 p.m. to 17:30 p.m.
- Redexis Alicante, is located at C/ Avenida de México, 20 – pl 3º, Edificio Marsamar, 03008, the hours they serve are from 09:00 a.m. to 14:00 p.m. / 16:00 p.m. to 17:30 p.m.
- Redexis Granada, is located at A Av/ Federico García Lorca 31 LC 10, 18014, during service hours from 09:00 a.m. to 14:00 p.m. / 16:00 p.m. to 17:30 p.m.
- Redexis Almería, its location is at Av/ Alhambra, 4 Local 2, 04007, customer service hours are from 09:00 a.m. to 14:00 p.m. / 16:00 p.m. to 17:30 p.m.
- Redexis Linares (Jaén), whose location is at C/ Navas de Tolosa 11, 23700, service hours are from 09:00 a.m. to 14:00 p.m. / 16:00 p.m. to 17:30 p.m.
- Redexis Puerto de Santa María (Cádiz), the location is at Av/ Ingeniero Félix Sancho, 3, 1ª, Pl Salinas de Levante, 11500, with service hours between 09:00 a.m. to 14:00 p.m. / 16:00 p.m. to 17:30 p.m. .
- Redexis Mallorca (Baleares), is located at C/ Fluviá 1, 2a Planta 2ºB Polígono Son Fuster, 07009, during service hours from 10:00 a.m. to 14:00 p.m.
- Redexis Ibiza (Balearic Islands), is located at C/ Metge Villangómez Ferrer 7. 1º-10ª, 07800, with service hours from 11:00 a.m. to 13:00 p.m.
- Redexis Mérida, the location is at C/ Almendralejo 47 1st floor, 06800, with customer service hours from 11:00 a.m. to 13:00 p.m.
- Redexis Figueres, is located at C/ Alemanya, 18, 1º – Oficina 1, 17600, the hours of operation are from 11:00 a.m. to 13:00 p.m.
What is the company's toll-free number?
For special customer service, Redexis Gas offers the following numbers phones, completely free, where contact can be made according to the needs that are required, they can also be used to make any query, make the report of the meter reading, or also request the solution of any breakdown:
- For Customer Service, the number is available: 900 811 339.
- When you want any management related to the meter reading, you must dial 800 760 577.
- There is also the emergency care service whose telephone number is 900 924 622.
The hours and days of attention for each of the procedures that have been indicated are as follows: For customer service the hours are from 08:00 to 20:00 from Monday to Friday, on Saturdays it is open from 10:00 at 14:00 p.m. Likewise, for the meter reading service, it is available 24 hours a day and, in addition, everything related to the emergency service is also available 24 hours a day, 365 days a year.
Other ways of contact
To further satisfy customer needs, Redexis Gas makes online services available, where you can easily get answers to any type of query related to supply services, inspections, as well as readings, using the following email addresses:
- Customer service: atencionalcliente@redexis.es
- Notifications: notifications@redexis.es
There is another possibility for customer service to request the attention that is required and the mechanism is by going in person to the commercial offices installed for this purpose.
It must be taken into account that currently due to the presence of the pandemic, due to covid 19, when going to some of the company's offices, prevention measures against the virus must be taken, among which the following are considered : Use of face masks and disinfectant gel, gloves, social distancing, washing hands regularly and likewise any other preventive measure that is established in a timely manner.
Claims phone
The Redexis Gas client has at its service the ability to make claims for different situations, for example: aspects related to the access contract, as well as incidents in the distribution network, or also inspection or reading processes that are the competence of the business. In any case, when faced with these alternatives, the client can make a claim through the telephone number: 900811339.
Meter reading report to Redexis
Obviously the company Redexis Gas You need information on each reading of the meter opportunely, since it is the direct mechanism of control of the gas service that is supplied to the client, in this sense the readings that are related to the corresponding billing periods are required.
This information is subsequently handled by the marketer, with whom the service contract has been made and of course, where the indicated rate has been determined, after this, the results will be reported in the invoice that reaches the client's hands. Occasionally, Redexis Gas can make an estimate of the reading through an average calculation of the consumption generated, based on previous information from the meter.
On the other hand, each client can make a direct report to the company of their meter reading, using the following communication channels:
Initially, the telephone number 800760577 is available, which can be consulted 24 hours a day, 365 days a year, but it is essential at that time to provide the meter number and the value of the corresponding reading.
Another communication mechanism that can be used is through the company's website, entering the "Meter Reading" section and then pressing the "Facilitate Reading" option, then accessing the space identified as reading portal, available to all users.
For future users who have not registered with Redexis Gas, they are obliged to provide their DNI, as well as the code CUPS , it is also necessary to indicate the meter number that you wish to register in that section.
There is another alternative available for customers who wish to contact the company and it is through a reading poster, where the information of the deadline is detailed, to indicate said meter reading. In the respective space, what has to do with each property will be filled in, where, among other aspects, the figure indicated by the meter can be written.
The usefulness of reading signs also provides ease of service for those customers who do not have centralized gas meters, since the devices are located inside the building.
There is another option of a very useful application identified as "I Read Gas", through which the meter reading data can be provided with any Gas distributor in Spain.
The company has a work system, which consists of taking readings every two months for those customers whose power consumption is less than 100.000 kWh per year.
Gas meter rental
Customers who have their supply points connected to the Redexis Gas distribution networks are able to request the rental of metering equipment from the distribution company, taking into account that the price of this rental service is regulated. and established by the Ministry of Industry, Energy and Tourism of Spain.
It can also be indicated that the rental price of the metering equipment differs, depending on the flow rate of the meter for each case. Among the most common meters used by customers are those that contain a flow less than or equal to six cubic meters (m3) per hour or between values from more than 6 cubic meters per hour, up to 10 cubic meters per hour.
The meters with a flow greater than the limits shown above are those used in businesses that require large volumes of energy to be consumed.
Types and rental price of gas meters
The summary of prices for the rental of the meters according to the above, can be indicated below:
- For meters with flow equal to or equal to 6 m3/hour, the established price is €0,58/month.
- In the case of flows greater than 6 m3/hour and less than or equal to 10 m3/hour, the corresponding price is €0,61/month.
Some clients prefer the option of buying the Reading meter device and thus avoid the monthly rental expense indicated above. On the other hand, the cost of these natural gas metering equipment is currently approximately between 100 and 200 euros.
Gas installation inspection
The Redexis Gas company plans to carry out a technical inspection of the natural gas installations every five years; however, the user, if they wish, can request the services of a gas installation company or energy distributor that regularly provides their services.
This task is extremely important, since it guarantees and produces confidence that the facilities of this service work correctly, all within the property and in the surrounding exterior area.
In the case of the Redexis company, the process always requires a notice issued by means of a letter or informative posters in the corresponding community, where details such as: The date of execution of the inspection, the approximate time and other aspects are indicated.
The elements that make up the individual gas reception facility (IRI) are under the responsibility of the client and in the event that the client is not present during the day of the inspection, they can request an appointment to make another new inspection, indicating the situation through from the customer service section.
The service that is being indicated has a variable cost according to what is agreed in each autonomous community, where the supply is carried out by Redexis, which is why the prices of said inspection are reported below, according to the distribution area, through two situations that can arise:
In the first place it is possible that the inspection has been satisfactory, or on the other hand that some inconvenience has arisen and that there is also the possibility of suspending the service. All this will be reported to the client.
Redexis emergency service
Obviously, the company makes a customer service available to customers, for emergencies that may arise at any time, for this there is a telephone number, through which after giving the information to a specialist, they will receive the procedure to be followed according to the situation presented.
In the event that it is a situation of greater care that requires the personal assistance of a technician, management is automatically made for this situation and in this way to face and solve the problem that has arisen, it is understood that this service is available 24 hours a day and 365 days a year.
The respective communication to report and try to resolve emergencies, as indicated, can be done through what is indicated below:
emergency phone
- The telephone number to communicate with emergencies is the following: 900 924 622.
There should be no confusion regarding this emergency service, in the sense that breakdowns that occur in electrical appliances and the like are not included, as well as breakdowns in the internal part of the property, since this situation corresponds to the client. and in case of requiring this technical attention, a company or private technician that attends to this type of situation should be contacted.
Maintenance of the gas and LPG installation with Redexis Hogar
Redexis home is able to attend to everything related to the contracted LPG or natural gas service, in the property indicated for the breakdowns presented and the attention can be carried out through two different ways according to the following:
Basic
- It includes a price of €5,99/month including VAT.
- It has a home care in 24 hours.
- The first three hours of labor are included
- The gas and boiler installations will be reviewed, as well as the heater.
- A regular LPG inspection is included.
Premium
- It is priced at €9,99/month including VAT.
- Home care is less than three hours.
- Includes the first three hours of labor.
- Gas installations are reviewed.
- Maintenance is carried out on the gas equipment associated with the installation.
- It offers the service of checking the hydraulic circuit associated with the thermal installation.
- LPG is periodically inspected and included.
For more information about these services, you can contact us by phone number: 900811339.
Can the gas be registered with this company?
Obviously, it is possible to register with the company, taking into account that it is necessary to check if there is any installation inside the property beforehand.
In the event that there is no such installation, it is necessary to contact a distributor or installation company, which is in charge of the respective work for that task, where, among other aspects, the connection required to receive the service must be placed.
Subsequently, the common receiving facility must be created in the case of a building and later, the construction of the complete and receiving facility is carried out for each applicant. From this situation, the installation company generates the Gas Installation Certificate, a document that guarantees the adequate conditions of the installations made and in this way that it is already feasible to enjoy the gas that is required for the home or business.
The supply will be activated once the marketing company is informed, that is when Redexis Gas intervenes to activate the gas service and also place the respective metering device, for the enjoyment of natural gas in the property.
When the client receives the first collection invoice, they will be able to notice that it includes the registration and gas connection rights, which are obviously related to the connection to the Redexis distribution network.
For the installation of natural gas in the property, the telephone service is available through the number 910766635, it is also possible to request a quote through the online form of connection with the distribution network.
Gas distributors in Spain
Below are some gas companies in Spain that perform the same function as Redexis Gas, among them are:
- nedgia
- nortegas
- Madrid Gas Network
- Gas Extremadura
Conclusion
Obviously, the Redexis Gas company has a high degree of experience, given the number of years of service provided, in a wide geographical area of Spain, in all those communities served.
On the other hand, the organization has grown both in the service, as well as in the technical and administrative infrastructure, which allows maintaining an adequate level of efficiency, which is why the clients who contract with said company can count on the services of a functional organization, with its technical departments that are at the disposal of any emergency that may arise.
In another sense, it is noted that the company specializes mainly in the supply of natural gas and also the well-known LPG, all of which indicates that they are practically specialists with a high degree of capacity, knowledge and willingness to serve.
It is there where it is possible to indicate what has been established on the functionality and service provision, with experienced technology and with the philosophy of an adequate service.
If this article has been of interest to the reader, it is recommended to visit the following links that are related to this topic:
Madrid Gas Network In Spain: Reading and Accountant
Integrate Energy: Electricity and Gas Marketer
Catgas Energy In Spain: Opinions And Telephone