Currently, homebanking services facilitate banking operations by considerably reducing customer visits to branches, consequently, knowing the details to make an Account Statement Query or the balance of the accounts does not present any type of complication and allows knowing other questions related to the financial instruments of Banco Santiago del Estero, as we can see in the content of the Article.
Santiago del Estero Bank
Banco Santiago del Estero S. A of Argentina, is a financial entity governed by a set of rules and principles that aim to protect the interests of customers, promoting the efficient use of available resources, monitoring and risk management, transparency in the management of information, means to capture the trust of investors and depositors, As a Commercial Company it is permanently subject to state control, in addition to being an expression of good practices, profitability in its investment portfolio and environmental awareness. Places at the disposal of natural or legal person: the Portal Website and a Customer Service channel.
Electronic Channels
At Banco Santiago del Estero, it indicates the implementation of electronic channels that make personalized customer service a reality through the use of media, devices, networks and computer services, as tools for the provision of services without limits of spaces or weather. In order to contribute to the well-being of its Clients above all, the entity deploys for the provision of financial services:
- A Network of ATMs (ATM Automated Teller Machine) that allow money to be dispensed without an operator.
- Use of applications or computer programs through the Internet, under the Administration of operators, use of navigation engines, public communication networks, under strict security protocols, limiting Home Banking, Interbanking and Electronic Banking for companies.
- Mobile Banking, working with the download of applications or programs designed to be used on the client's mobile devices and computers where the client's credentials or identity are linked, the channel is called Cellular Link.
- Points of Sale (POS), which allow the use of debit cards to pay for services.
- Mobile Payment Platform, to be installed on computers or mobile devices that associate bank cards for payments or transfers, the bank has VALE LINK, RED MOB and Payment Button.
- Telephone Banking (BT), implies the incorporation of networks, use of applications to be used with telephones, managed by operators. with the Link network Worth your time from Facebook and from Twitter.
Allow me now to comment that the use of electronic channels is part of the daily dynamics, characterized by the exponential increase in the consumption of goods and services, as a result of commercial transactions where the use of banknotes and coins is rejected, therefore, it becomes It is significant to achieve the goal of verifying the Account Statement and the balance, as well as being aware of the characteristics of Home Banking as a priority.
Home Banking (Internet Banking)
The performance of Banco Santiago del Estero Home Banking, contributes to managing the money flows used by customers (individuals and companies) to materialize commercial exchanges through a virtual space such as the Internet. For this reason, when referring to the execution of queries and operations remotely, they grant Internet banking as its main characteristics, speed without the need to process before the headquarters, it is a comfortable modality without restrictions of schedules or spaces, the application of security software that includes encryption, the application of complementary security protocols for the handling of essential data, among other controls such as the LINK Token authentication factor.
Home Banking operation
The operation of Home Banking places customers at the forefront of the technological advances of financial entities, if they wish to optimize their capital or obtain the maximum benefit from their relationship with the financial institution. To activate the Home Banking functions, customers must have a debit card, have a computer or smart mobile device with data or an Internet connection, install a web browser and have the Home Banking password and username.
By the way, to know the balance and movements of banking instruments, it is relevant that we can access step by step the Home Banking platform of Banco Santiago de Estero, considering that the information represents the situation or financial status of both people and companies. Serving as indicators of the availability of money or capital that can be used to make investments or build the family budget.
Proper management of accounts, as well as the technological infrastructure provided by the banking entity, not only facilitates the carrying out of administrative procedures inherent to the dynamics of financial instruments, it also opens up a range of opportunities to assess the potential of diversifying the investment instruments. Let's see how to interact on the platform:
How to generate username and password?
The following steps should be taken into account:
- Go to an ATM on the Link network to manage your username and password.
- Enter Debit Card
- Write your numerical key (PIN)
- In the main menu select the option Keys
- On the screen select Home Banking/Link Cellular
- Then choose Get Key
- Enter a six-digit numeric Password, (try not to use date of birth, identification number among others that are practically in the public domain, break sequences or easy access).
- Click on Continue.
- Re-enter the Home Banking/Link Cellular Access Code
- The Cashier will give you a Ticket and assign the user
- Access the websites
- On the main screen enter Home Banking
- Enter the password and the user assigned in the Ticket
- In the tabs, complete the personal data (user, Name, Surname, Type and Identity Document, Date of Birth, alternative and main email, Studies), check next.
- Complete labor data (Company name, position, address, telephone).
- Enter contact information (personal phone, cell phone, full address).
- Enter Password and Accept
- Make the password change
- When entering and re-entering the password, it must be one of 8 alphanumeric characters.
- You can now access Home Banking
Can I modify personal options?
With this functionality you have the possibility of modifying personal options, related to messages and alerts that when configuring them you can obtain information about accounts (balances and last movements), expiration dates of credit installments or service payments, this information if authorized by the you can receive by mail, you can also change personal and property data if you require it.
In the same way, in the transactions menu, you can add the ones that interest you to prepare balances or reconciliations between them: Pending Maturities, Movement Inquiry and Balance Inquiry. Click those that you incorporate or accept as part of the configuration.
Review the consolidated position of the accounts
The Consolidated Position, in addition to providing a summary of the products according to their type (accounts, cards, credits) that the client handles at the bank. It presents a relational table on the transactions that determine the evolution of the accounts, for periods of time determined by the client. You can access this diagnosis and verification option at any time. To achieve this, you must:
- Click on the Home Consolidated position button Banking
- The summary of Accounts is displayed
- The consolidated position is observed by type of account, alias, currency, account number, available amount, balance.
- You can access the tab for purchases, payments or comparison of bank commissions or interest rates.
- The income or payment summary can be downloaded in a spreadsheet and printed only if necessary.
Steps to carry out the Balance Inquiry
The balances indicate the availability of money that the accounts have and that you can use to make payments, increase savings or diversify investments. To consult them, follow these steps:
- Click on the accounts menu option balances
- The following screen is shown /Account / with a nomenclature of CBU Consultation / Transfers / Balances / Movements
- Choose Balances
- The following interface shows the client's accounts by type, the currency, the account number, the balance.
- You can see the total balance in pesos and Total balance in US$
- Download
Indications to validate Movements
If what you require is to verify the query of the last movements of the selected account, you can follow the following instructions:
- Choose in the menu accounts/Movements/Last movements
- Choose the type of account, currency and number on which you want to know the latest movements,
- Once selected, you can see on the screen the last ten movements
- You can download or print by clicking on the corresponding icon
- Obtains as a result a chronological record with the description of the movement and the amount
Finally, the positive or negative trend expressed by the account balance allows us to be aware of the need to make adjustments in the way we are managing the relationship between income and expenses. Another aspect to observe is the strengthening of security protocols for the handling of your personal data, the protection of essential or patrimonial data depends on the observance of the system's recommendations.
Customer Service
The consolidation of a Services infrastructure that allows customers to formulate queries, claims or complaints about the financial services provider, is presented as a space for feedback with the user, who determines when a circumstance warrants it, generally they are causes claims for inconsistencies in the records of movements, stagnation of amounts due to credit limits, lack of recognition of the payment of fees or commissions for service, improper debits, double billing, among others.
Before starting the proceedings, complete the form with the following mandatory information, check that there are no errors to avoid delays in response or inconsistencies, Enter the Name, Surname, Identity Document Code, email address, contact telephone number , define the reason precisely, identify the name of the affected branch, describe the query detailing or mentioning the supports, enter the security code that appears at the end of the form and submit.
According to the regulations, the answers must provide a solution to the problem raised within a period of ten (10) business days, except for previously notified exceptions, the user has the possibility of activating the Financial Services User Protection service of the Central Bank of the Republic of Argentina. , if you consider that the entity does not provide a solution to your request, entering the link, fill out the form with your personal data and a detailed statement of the problem so that responsibilities or sanctions are established that warrant it.
In this sense, the Customer Service Department makes available the following ways to initiate the pertinent actions to make a claim or query about the Bank's services and products:
Headquarters or Branch
Previously request a web shift, the assignment of the appointment will depend on the operational capacity of the branch, for this the system requests that you fill out a form with the Surname and Name/Company Name, Identity Document or Unique Tax Information Voucher, email address , telephone number, Choose the Branch of the nomenclature and the Date for the visit, register the security code and click Request Appointment.
Exhaust the digital channels, remember to take the receipt of the shift and the collections required according to the type of procedure, go to a branch to formulate the query or claim verbally and in writing, consigning the collections that support the concern, following the protocols of public health, the identity document and the respective form.
Post mail
Sending a note arguing the query or claim, with the collections to the Customer Service Department located at BSE SA Avenida Belgrano (S) 529-CP 4200-Santiago del Estero. This option is not the most widely accepted by Banco Santiago del Estero customers, due to the probability that the service will suffer delays due to eventualities, in addition to the increased risks associated with the loss of correspondence or inappropriate handling of the service before extraordinary situations.
Telephone Line and Fax
You just have to call a customer service executive at the Casa Central number: 0800-777-27-37 / (0385)450-2500, or to other branches such as Buenos Aires at No. 011-43262434/43262576, to obtain the numbers of other branches you can access it portal ., this service works twenty-four
By Fax, sending the form and the requirements to (0385)450-2589, prefer digital channels among the options since you can have greater control of the receipt of the procedure.
The web portal posts detailed information about the email addresses of each of the branches, the one that corresponds to the central office is cliente@bse.com.ar and info@bse.com.ar, but you can find out that by entering the page web site. In this part of the interface you can download, fill in the fields and submit the form.
The Convenience provided by the electronic channels to carry out the Balance and Account Status Inquiry, as well as other operations before the entities of the banking financial system, induces to review the experience in Home Banking of other banking institutions, with this objective they are reviewed the following links.
consult a Drei Rosario Account Statement
Check the Cesop account statement in Argentina