Information About VeTV Customer Service - VidaBytes

In this section you will find all the channels of VeTV customer service, starting with the telephone, online services and through the Sky App. Similarly, you will also see the means by which you can communicate when you are not a subscriber and the average response time of each service channel.

VeTV Customer Service

The cable television company VeTV has various means of customer service for users to make their queries and claims. This prepaid TV service provides customers with means of communication such as by telephone, mobile App, social networks and even an E-mail address to communicate.

Also, we must remember that VeTV is a subsidiary of Sky, which provides the satellite TV service. Therefore, Sky's service channels also serve to serve VeTV users.

In this way, the publication shows the channels of customer service VeTV Sky, and the steps you need to take to contact the appropriate staff. In the same way, the data that you must have at hand to make the most frequent consultations through these channels is shown.

Via telephone

The first means of communication with the care staff is by telephone. However, it is first necessary to mention that there are various telephone numbers that you can use, depending on whether you are subscribed to the service platform. Therefore, below we will see in two separate sections the numbers that you can use when you are a VeTV subscriber and when you are not.

If you are not a subscriber

Phones VeTV Customer Service that you can use when you are not a subscriber of the service, are the following:

4040 0202 if you are domiciled in Mexico City or in adjacent regions.
55 4040 0202 if it is within the national territory.

In addition, you must take into account that these customer service telephone numbers are available from Monday to Friday, from 8:00 in the morning until 10:00 at night. Therefore, if you call outside of these hours, there will be no response from the service.

When you are a subscriber

In case you already enjoy the VeTV cable television service, then you can use the following telephone numbers to contact the company:

4040 6200 if you are in Mexico City or in adjacent regions.
55 4040 6200 if you are domiciled in the interior of the country.

Through these numbers, you can contact customer service and solve any problem you have regarding the provision of the service at your home.

Sky TV Satellite Phone

The company Sky de México also has a service telephone number through which you can communicate with the corresponding personnel. Saying VeTV Sky customer service number is the one shown below:

Loss.: 55 5169 0000

Through this Sky number, you can select the VeTV prepaid cable TV option and the system will connect the call with the correct area. In this way, this phone is a bridge that users can use to communicate with VeTV.

Therefore, through this number you can carry out various prepaid VeTV procedures. In other words, using this telephone channel you can check the status of your service, request a reconnection due to failure or a technical visit. In addition, you can also recharge your contracted TV VeTV package and make the charge to the debit or credit card you want.

On the other hand, through this VeTV Sky customer service number You can also request the cancellation or activation of the VeTV service at your address. In the same way, if you want to extend your package or hire a pay-per-view, you can also call this number and do it comfortably.

VeTV Customer Service by SKY Online

In case you prefer to do your errands online, there is also an online web platform where you can find the service of VeTV customer service. This communication channel is one of the most used, as it is easy to access and manage. In addition, it is a more visual method since customers can visualize the options and/or explanations provided by trained personnel.

On the other hand, it should be noted that this service is carried out via chat and therefore you do not need to speak with the operator to carry out the management you want. Similarly, we must remember that VeTV is a subsidiary of Sky, and therefore the online service system is carried out in the general Sky system.

In this sense, if you need a guide to carry out this management, below you will find the procedure that you must follow to achieve it:

You must first enter the official page of VeTV. To do so, you can use the web browser of your choice or enter directly by clicking on the following link: VeTV Official Page.
Once inside the platform, you must locate the option to which is at the top of the screen. Click on that option to display the menu.
Finally, enter the and explain his concerns to the operator who attends to the request.

On the other hand, take into account that this chat of VeTV customer service, is available every day of the week. However, the opening hours are from 9:00 in the morning until 8:00 at night. However, if you write outside these hours, you can use the contact form option that the system shows you and leave your question along with your contact information.

If you wish to use this means to express your doubts to the company's staff, you can click on the following link: SKY Contact Form

VeTV Customer Service on SKY Online Services

As we said at the beginning, VeTV is a subsidiary of Sky and therefore the website of the latter is also used to provide the service of VeTV customer service. So in this section, we will see what this communication system consists of and what steps can be taken through the system.

The website we are talking about is called and you can enter directly to your platform through the following link: SKY Online Services

Through this system you can carry out various procedures for VeTV prepaid TV, including accessing customer service. Therefore, it is considered another means in which the users of this cable television can clarify their doubts and have their concerns addressed.

In addition, within this platform, you can also check the status of your VeTV recharge, make recharges charged to your credit card or debit card, request technical assistance in case of any failure, and finally, you can hire channels on demand. and pay per view.

Ways to Contact VeTV on Sky Online

When you enter the official website of Sky, you can access customer service by two methods:

The first is through the VeTV Chat, in which you must log in to your personal account and press the option to communicate by this means.
The other way is by email. In other words, the website provides you with the following email addresses and you send your questions and concerns through that channel: onlineservice@sky.com.mx o ventamulticajas@sky.com.mx

sky app

On the other hand, there is also the Sky mobile application as another means to communicate with the service of VeTV customer service. It should be noted that this platform is available for Android and iOS operating systems. In this way, you can easily find this tool in the app store of your type device. Smartphone.

On the other hand, once the system is installed on your mobile device, you will have two (2) ways to contact the company's trained personnel:

Through the direct option of accessing the .
Selecting one of the telephone numbers available for customer service. It should be noted that you can make the call from the same cell phone.

Social Media

In addition to the means presented so far, there are also other online options through which you can enjoy customer service. These options are the social networks in which the company has an active account.

In this sense, below you will find the social media platforms where you can communicate with company personnel:

Facebook, via direct message tol VeTV Mexico.
By Twitter, where you can send a direct message or write a tweet to the account @Skywithyou.

However, take into account that the response capacity by these means is limited from Monday to Friday, from 9:00 a.m. to 6:00 p.m.

How long does it take for a SKY Executive to respond?

The response capacity of the company will depend on the channel chosen by the user to communicate with the service of VeTV customer service. However, in this section we will see the estimated times for each available communication channel:

Vetv Email: 24 to 72 of hours.
Vetv contact form: 1 business day later.
Vetv phone: 5 to 20 minutes per call.
VeTV's Facebook: 1 to 2 of hours.
VeTV's Twitter: 1 to 2 of hours.
Vetv Chat: 5 to 20 minutes.

However, take into account that these are approximate times and are taken taking into account that the user uses the service at the established time to do so.

On the other hand, remember that you can use Sky phones to make calls related to VeTV and finally, it is necessary to mention that neither Sky nor VeTV have customer service in person at branches. This is because both companies operate with providers that offer the service.